We had a great experience with Keillah and Big Tex on Wesleyan. The service was excellent and the…read morestorage area is clean and neat. Highly recommend this store.

We had a large unit here for 5 years and highly recommend. The space was clean, well lit, plenty of…read moredollies available, and the elevators always were working, a must as we were on the 6th floor. Keilah Cantù in the office was super nice to work with whenever we had a question. Secure entry and exit, always felt safe going in and out.

Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

Big Tex Storage is a great storage partner and provided me with peace of mind. Nicole and Ray are…read moreprofessional, kind and on site ready to help. Convenient and hassle free. I think great pricing. I feel safe and the facility is clean. No other storage partner in Houston for me.

Excellent service, facility, and location. Convenient access hours during weekends and holidays.read more

Responded promptly (next day) to my concerns including appropriate refunds and changing rent to…read more5x10 rate for the 5x10 unit. Was still a very painful move-in but I respect the speed with which they tried to make it right after the fact.

WARNING!!! PROS:…read moreI've used this place for a little over 2 years. The place is nice, clean, safe and the staff is friendly. CONS: First,they raise the rent at least twice a year; so don't expect to keep the low quote you get when you first sign-up. Second, they do not own up to their mistakes; I made a payment over the phone in which they did not actually process the payment. I got a letter in the mail stating that I am deliquent and that they added a late fee. I called and spoke with the manager to explain what happened and to have him waive the late fee. He refused to refund the fee even with it being their error.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

This place is a joke! I'm sharing my experience to warn others about significant problems at this…read morefacility: Safety Concerns: During my tenancy, I was trapped in a malfunctioning elevator along with other tenants. We had to call police and fire departments for assistance. This created dangerous conditions and prevented access to our belongings. Discriminatory Treatment: I experienced what I believe was racial profiling and discrimination during my time as a customer. Despite having paid my bill in full, I was illegally locked out of my unit on two separate occasions. This occurred while I was preparing to move internationally, causing me to nearly miss my flight and preventing me from seeing a dying family member--one of the most painful experiences of my life. Poor Customer Service: When online payment systems weren't working, I was instructed to come in person to pay Staff was confrontational and accused me of saying things I never said When I respectfully corrected the misinformation, I was locked out of my paid unit in retaliation Despite documented attempts to reach managers David and Brian over the course of a year, I never received callbacks Staff claimed to have "hundreds of notes" on my case but never followed up Financial Practices: Rent increases occur with unusual frequency--every other month--which is excessive compared to industry standards. The facility is overpriced for the quality of service and treatment provided. Final Thoughts: This company prioritizes revenue over customer safety, dignity, and basic service standards. I strongly advise potential customers, particularly people of color, to seek alternative storage options. After these experiences, I will never trust another storage company with my belongings and would sooner invest in private storage solutions. I'm documenting these experiences and will be removing my belongings as soon as possible.

This is a great review for Cat and Yessely at Public Storage on 3703 Westheimer. Both ladies were…read morevery knowledgeable and professional and were very response to my issues. If either of them decides to run for president they have my vote!