Stay away. My rate has gone up 60% in 18 months. Been through 3-4 price increases. They aren't…read moretransparent with their pricing.

Very clean and the people working these are great!! On a hot day the third floor can get get pretty…read morewarm as the a/c isn't keeping up it seems

I recently rented a storage unit at Public Storage, and my experience has been great so far. Marcus…read morewas extremely helpful and welcoming. He took the time to show me how to use the gate access and made sure I was comfortable getting in and out of the property. Customer service is important to me, and Marcus definitely understands what good customer service looks like. He was friendly, accommodating, and genuinely willing to help. It made the whole experience of getting settled into my storage unit so much easier. Thank you, Marcus, for making my first experience with Public Storage a pleasant one! Great customer service goes a long way!

I rented the public storage unit in 15220 in Lexington Blvd, Sugar Land Tx. Markus was awesome. He…read morehelped me lot. Thanks for him.

I didn't get a notice this place increased prices during the pandemic so not cool on so many…read morelevels!!! 2/1 another increase!

DON'T COME HERE if you expect your belongings to be stored securely and privately…read more Do come here if you are a thief and would like an easy target to social engineer so you can get sneak peeks at the contents of their customers storage units. The storage facility manager cut the lock on my unit to allow someone to "deliver" [something?] to it without calling me and asking first. Explicitly in breach of their own contract. After realizing that the contents of my unit didn't seem in line with what was being delivered, they checked the guys paperwork and realized it was the wrong unit. Maybe. They gave me new locks, but seem to completely miss the fact that 1. Per their own contract, they are not permitted to access the unit for reasons like this. 2. It's not acceptable to cut someone's unit open because some random delivery person says they need to put something in it.

I rarely leave reviews but I want to be helpful for customers who are considering to use this…read morestorage facility. Please be aware, they (Susan) will nickel and dime you with any fee possible. I signed a move out notice a few weeks prior to my move out. I was scheduled to be out of my unit by May 31st. I moved out of the facility but because my lock was removed on 6/1, the facility charged me another month's rent. You would think after being a good paying customer over the past years (between myself and co-worker) I'd receive decent customer service but this was not the case. After calling to get an understanding of why I'm being charged for an additional month, Susan said I needed to read the fine print of my close out form. If you're in our community of Katy, I'd advise you to take your business somewhere else where people have great customers service and look to help solve problems....not scam you on the fine print. Happy hunting Katy Family!

First time EVER leaving a yelp review. Created a yelp account just to forewarn others. Poor, poor,…read morepoor customer service. I had been a 2+ year customer with zero interaction with any employee there other than when I signed my paperwork...until today. Very rude employee treated a long term customer with more disrespect than I have ever experienced from a business. I own a business with a focus on customer service and if this gentlemen worked for me he would have been fired on the spot.

I've been a customer here for 7-10 years, and sadly, this place has really gone downhill. You might…read moreeven say it's fallen off a cliff. The facility smells, the doors don't always lock, and there's only one cart available--which is locked away in the office. Even worse, there are clearly people living in some of the units, and management refuses to do anything about it. I've raised concerns multiple times, and nothing ever changes. At this point, I'm considering contacting state authorities and Health and Human Services. Longtime customers deserve better.

I have 3 unit here for almost 3 years and one of them have a roof leaks. I have requested for the…read moreroof leaks to be fix more than 5 times already and still nothing have been done. All they want is to collect rent and do nothing. Horrible customer service. They do not value their customers.

Family owned and operated! Growing up my parents always patronized family owned businesses! Found…read moretheir business in the local monthly Pecan Grove magazine! It's a large facility, kept clean, world class customer service and they always have fresh baked cookies and coffee! Yum! Don't forget to tell them..."Tiffani with an i sent you!" You won't be disappointed TRUST ME! ;P

Love the folks at All Star Storage! Really nice people, clean facilities, and reasonable prices!…read more I would definitely recommend them if you need storage space.

Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

Moving? I know so daunting! After living in a place for almost a decade, I found myself needing to…read moremove, and like always you realize you have way more stuff than you care to admit!! A friend recommended I try Morningstar Storage, so I decided to give them a chance. When I got there I was welcomed by Ashanti, who poor thing was about to take her lunch! Had I not been in such a hurry I would have come back at a later time, but I truly needed to unload my car! She was so gracious about the inconvenience, and took real good care of me! Showed me a few options for different sizes so I could the right one! Walked me through the rates that happened to be great as they currently have specials on all of their units! She got me all signed up, and out the door in record time! I even offered to get her her lunch for cutting into her lunch time and even though she declined I appreciate how efficient she was! I highly recommend, this storage facility, they are climate controlled and offer insurance! Keep in mind you do need to pay for admin fess and potentially a lock, so don't get sticker shocked on your first months rent! It should be a one time thing so don't worry! You have 24/7 access as they provide gate codes for you! Go pay Ashanti a visit and get yourself a nice clean storage unit!

Do not rent here. They charge close to a $100 for smaller units and on top of that they claim there…read moreare carts by the elevators which is only three and whenever I stop by the there is not one cart in sight. Why am I giving them money just to not be able to move my things. Ridiculous to have units but not have carts. How are people supposed to move their items without getting a back injury or breaking a sweat. Last time I was here I spent 15 minutes just walking around trying to find a cart on the property. I also witnessed another couple trying to find one as well. We both ended up leaving frustrated.