We have been a couple of places but this one is awesome! Timothy, the manager, keeps it…read moreimmaculate, washed, waxed and pest free. He also is so nice and sweet to work with! We are down here only in winter so we have been customers for several years and keep a lot of stuff we care about in storage. There has never been a problem. The company keeps making price increases, some pretty extreme, and recently Timothy helped us identify a couple of discounts we qualified for. That definitely has helped keep us here.

Alway a pleasure doing business with this group. The…read morefacility is clean and for once. I've walked into a place where the elevator actually works ALL the time - No offense to other companies!P lus the service is way better than UHaul Thanks Tim!

We just love PJ was extremely helpful and Friendly. If you…read morelooking for a new storage in the Richmond Rosenberg area stop by iStorage.

Horrible people & horrible service don't go there Not…read morefriendly no one there don't answer the phones

I have stored for many years and at many locations. First Colony Self Storage is by far the nicest,…read morebest maintained facility I have ever experienced. I cannot imagine that there are better property managers anywhere than Robert and Nancy. Every tenant gets VIP treatment.

I have been a customer of First Colony Storage for many years. The Managers Nancy & Robert have…read morebeen above and beyond helpful. Great people to work with. It is always clean and secure. Thank you Carl Carson

Your price will double if you use an internet promotion! And they say they notify you by mail with…read morea spam looking flyer! Do not use this storage facility long term!

Alta in Richmond, TX is the best…read more She is very empathetic to helping with your needs in a time when you need a true professional most!

Clean and secure storage. Convenient location and great staff. I highly recommend this location!read more

The location is perfect for where we stay. The property is well maintained, the locks for the units…read moreseem secure and there are cameras through out. It seems to be a very secure building. The concern though is that I needed a unit with 40sq ft. I signed to pay for a 4'x10' and the unit is actually 3'x10'. I realized it was smaller when I was moving my items and it wasn't fitting as I expected. The property manager Jessica was super helpful when I was looking to rent a unit, yet was matter of fact when I raised the concern about the size of the unit. I asked her about the foot difference in the unit size and she said they have a disclosure that says unit dimensions vary. It's unfortunate that this business runs this kind of business. The unit should reflect that it's a 3'x10' instead of 4'x10'. I'm paying $83 a month for the 3'x10' and had to pay a $25 app fee. Thankfully, it's a month to month. I'm looking at other storage locations. Other places said units may vary an inch or two but not a whole foot. I advise measuring the unit you may rent to make sure it meets your needs since the listed sizes are inaccurate.

Family owned and operated! Growing up my parents always patronized family owned businesses! Found…read moretheir business in the local monthly Pecan Grove magazine! It's a large facility, kept clean, world class customer service and they always have fresh baked cookies and coffee! Yum! Don't forget to tell them..."Tiffani with an i sent you!" You won't be disappointed TRUST ME! ;P

Love the folks at All Star Storage! Really nice people, clean facilities, and reasonable prices!…read more I would definitely recommend them if you need storage space.

I've used self storage units off and on for about 25 years. This is my favorite storage facility of…read morethem all. I had a unit here at this Grand Parkway location for nearly two years. I emptied it out a couple weeks ago (moved) and closed it but decided I wanted to get a much smaller unit for my needs, close to my new neighborhood much closer to Houston. After visiting three locations I was convinced that I was spoiled by my recent location. The other places had gates, with you having to get out of your car to put in your security code. Then driving around to find your building. No carts available. Sensor lights that wouldn't stay on after a minute, leaving you looking at your space in a very dim environment. And these were just a few examples of my disappointments. After experiencing those other public storage facilities, I went straight back "home" to the Grand Parkway location for my smaller unit. I would rather drive almost thirty minutes to use my home storage facility. There is no gate. You pull right up to the loading door. This place has one giant building with one entrance and with five floors. There are about five large flat carts to haul your stuff to your unit by warehouse elevator. You enter your code once in the elevator which will only take you to your floor once signed in. No code needed to exit. It's so easy to dump a handful of boxes or seasonal items. I'm in and out in a matter of minutes. With my disability, I would never have been able to deal with those other location's situations without a bunch of frustration. And there's always excellent customer service (lately in masks). My recent experience was with Mary. She was wonderful and even found my new unit a few doors down from my daughter's unit. (I brought her over shortly after I found this place. She was so happy from the extreme upgrade for less money!) All this to say I highly recommend this Public Storage location!

If I could give this place zero stars I would. I've had a very frustrating experience with Public…read moreStorage, and at this point I am expecting corporate to step in and resolve this promptly & properly. On April 2, I made a manual payment of $53 after being told autopay did not go through. On April 6, I made a few calls to the property however, no one answered. I went in person to confirm the payment was received. The manager, JP, told me everything was processed and my account was fine. Now on April 15, I'm being told that same payment was returned for "insufficient funds" and I suddenly owe nearly $100 in fees. This is inaccurate. I had over $300 in my account at the time, so there is no valid reason the payment should have been returned. If there's proof needed I do have bank statements proving there is no reason the full payment shouldn't have been taken out of my account. What makes this worse is the lack of communication: * Calls go unanswered * Voicemails are not returned * No one follows up unless corporate is contacted * In-person, no real solution is offered I have been proactive every step of the way--making the payment, calling to confirm, verifying it in person, and trying to get answers. Despite that, I'm being charged fees for an issue that is not my fault. At a minimum, all late and additional fees should be waived, yet JP says he's unable to unable or unwilling..... despite proof of funds at that time he was not at all understanding and gave a generic we're sorry you feel that way. I'm sorry you don't like your job sir! Given the inconvenience, misinformation, and time I've had to spend resolving this, I also expect appropriate accommodation, such as a rental credit.i This situation reflects a serious lack of accountability and customer service. I would strongly encourage corporate to review this location's management and processes.