I've been a customer here for 7-10 years, and sadly, this place has really gone downhill. You might…read moreeven say it's fallen off a cliff. The facility smells, the doors don't always lock, and there's only one cart available--which is locked away in the office. Even worse, there are clearly people living in some of the units, and management refuses to do anything about it. I've raised concerns multiple times, and nothing ever changes. At this point, I'm considering contacting state authorities and Health and Human Services. Longtime customers deserve better.

I have 3 unit here for almost 3 years and one of them have a roof leaks. I have requested for the…read moreroof leaks to be fix more than 5 times already and still nothing have been done. All they want is to collect rent and do nothing. Horrible customer service. They do not value their customers.

Frank has been an amazing help in our move. You can really tell he takes pride in the facility and…read morehis job. Major Kudos, and Thank you Frank! :)

I went to check out getting storage for the first time this week. So many decisions to make…read more The manager Heather was such a great help. A wealth of knowledge she is. Heather took me in the halls to look at 2 different sizes of units. This place was so clean. I liked that everything was inside. I know I made the right choice when I came here. We will be moving our stuff in next week. Thanks Heather! !!

we got a quote right away and set the move up, thought there might be a better quote and it didn't…read morehappen. After canceling the initial move, we had no one for the move. I called at 2:00PM and they were here at 3:00 PM for the move. The man was so accommodating and very careful with all of the furniture, they wrapped everything and took it off after relocating it. They were efficient, professional, had all needed equipment for the move and listened to directions on the placement of the pieces. I have moved over 17 times in my life and this was the best experience of all. The men are respectful and friendly.

To anyone considering Square Cow Movers: do yourself a favor and look elsewhere…read more I did my homework. I spoke with multiple moving companies. In the end, it was Square Cow's overly confident answering service that convinced me to go with them. Big mistake. I hired them to move a large bedroom set from a second-floor bedroom to the garage--something I clearly communicated was not a simple task. I had over four phone calls, sent multiple photos, and explicitly discussed the risks and challenges involved. Each time, I was told everything was "in the notes" and the movers would be properly equipped with straps and the right tools. I even spoke directly with the operations manager the day before the move. He reassured me--again--that his crew would be fully prepared. He even advised me not to purchase additional insurance, claiming it was an easy job and not worth the extra cost. Then moving day arrived. The crew showed up completely unprepared. No straps. No proper equipment. Within minutes, they dropped the first piece of furniture, severely damaging it. The rest of the move was borderline reckless. The crew themselves admitted that Square Cow doesn't provide them with tools or care about their safety--or the customers' belongings. According to them, "Square Cow only cares about making money." After my experience, I believe it. I filed a damage claim, and now I'm stuck in their slow, unresponsive process that may take up to 90 days to maybe--maybe--get a fraction of what the damage is worth. Bottom line: they talk a good game on the phone, but they have zero follow-through. The left hand has no clue what the right is doing, and they clearly don't equip their crews to do the job safely or professionally. Their so-called claims department is a joke. Don't fall for the sales pitch. There are better, more honest companies out there. Square Cow Movers is not one of them.

Great place for storing things. Mr. Montgomery was a big help!…read moreI will definitely refer my other family members from Philippines there when they come here.

This facility here in Sugarland is the best! First, it is very clean! The person who assisted me…read moreBernard Montgomery was soooo pleasant and knowledgeable and assisted me in finding exactly what I needed and more....he said he had recently transferred to this location, but you could tell he truly loved his job and people!! It is very hard to find good customer service these days...especially because I am a senior citizen people won't always take the time to patiently answer our questions, but this gentlemen did!.... giving me suggestions on the size unit that worked better making me feel comfortable to use this place for my storage in the near future and I will be back. V. Brooks

We rented several units here for 10+ years. The rent got jacked up astronomically once we were in…read more When we moved out, my fine furniture was damaged from rodent pee & my fine china had been stolen. Since the units were not broken into to our knowledge, it must have been people who worked there that helped themselves to our belongings. Avoid this place at all costs. I wish we had not trusted them.

Rented a 10x20 space to store a vehicle. Paid on-time every month and was terminated without…read morenotice and told to come get the vehicle that day. Absolutely horrible customer service at this location. Will never use Public Storage again.

If I could give zero or even negative starts to this Company, I absolutely would. I booked the…read moreservice with a very simple request. I had rented a UPACK trailer to move my things and they were told to come out here to load up all the boxes that I already packed myself and some furniture. José, who is the business owner and Chase, who is one of the workers and a third worker who I don't remember the name of, but i do remember had a spine tattoo showed up to my house to complete the job. First of all I moved just as much if not more things out of my house then they did so I did not have the opportunity to stand over the man (spine tattoo) who was packing the trailer and watch what was going on, but they assured me they were professional, they do this on the daily basis and they know exactly how to pack the trailer. So I said ok. I provided five ratchet straps two of which I had to send my friend out to go buy as soon as they got there just so I could assure we had enough. I also provided my own shrink wrap as they showed up with a less than half used role and quoted me $25 per each shrink wrap roll. Further more because this load was not going on their truck they did not utilize any of their own blankets so I gave them literally every single towel out of my house and every single throw blanket out of my house to cushion my furniture and my breakable things. I had boxes that I explained to them had my great grandparents crystal collection and were very fragile / very breakable and almost every single piece of that was broken due to the negligence on the companies part of stacking boxes under heavy furniture. They also didn't even care to ratchet strap the heaviest things in : my king size bed, my washer and dryer that were at the very back of the load (by bulkhead doors) so I had to open the bulkhead doors on the trailer climb in there myself and strap them in - there were still two unused ratchet straps hooked to the wall. But everything was loaded, and I couldn't exactly see how it was loaded until the trailer got shipped to my new house, and I took the bulkhead doors off again and started unpacking things. To my disappointment I found almost every single box either dented or damaged due to the way they stacked it in the truck. My cat tower that's less than a month old was completely broken. My great grandparents Crystal collection and porcelain collection was almost all broken. I have a brand new king size bed that I've had for less than eight months that has huge scrapes on it. I have a TV stand that has a whole chunk out of it. I have a TV that's literally broken. The list goes on. Of course I was furious and left a very urgent and unkind voicemail to the buisness number I had for them and chase, one of the workers called back and tried to immediately blame it on whoever unloaded it, when I explained it was me and my family and we FOUND them that way, he tried to blame it on the company that shipped the trailer, once he realized I was not gonna be BSd or let it go he offered me 500 bucks, I said I haven't even finished unpacking and counting up what's damaged so let me do that first and I'll call back. 2 days later I tried to call back and got nothing. A day later after another voicemail was left jose the owner called back and said that they pretty much weren't responsible and that I signed the form and tipped them at the end so I couldn't have been that unhappy with the service, I explained how I didn't know then of course that the MAJORITY of my things were damaged so of course I tipped. I also provided MULTIPLE water bottles and sweat rags and even let them hose themselves off in my yard. Moving forward I was contacted again- this time by Jose's wife and was told she had looked over the agreement and wasn't sure what she could do for me but if I had proof/pictures/any documentation she would be open to reviewing it. I emailed her all the photos that are attached below and got radio silence back. I waited a few days and attempted to get in touch again via phone call and nobody would pick up, I texted them and communicated that an email was sent with proof of all the damages - still radio silence. I waited a few more days today. I texted and said if I didn't get contacted I would be leaving a very ugly review. REVIEW SO LONG CHECK PHOTOS FOR FULL STORY!!!

I had researched many moving companies before I came across 27/7…read moreThe service I requested was very professional. Communication was excellent, any call or text was answered in well under 30min. They were conscientious of my furniture, time and money. They are a great value and excellent customer service!Thank you 24/7 I will always recommend you!

This place is a joke. My late dad had his belongings stolen & now even after he passed, they still…read morecharge me monthly I've had to get with my bank about a dozen times because they keep charging me when I've NEVER & will NEVER do business with them. This is already a touchy subject enough & they simply don't care besides taking your money. Go to business elsewhere.

Victor was very helpful. In addition, he went out of his way to contact other U-Haul facilities out…read moreof town to confirm our reservation.

There are a few things in life that are just never "fun"…read more One of those things is MOVING. Storage Choice in Sugar Land is here to make that process easier! Mariana is a huge help when it comes to planning and processing, you will be surprised how "easy" it becomes. This is by leaps and bounds the most efficient and safe storage facility is the entire SL region. I recommend them for any of your storage needs. We safely parked our motorhome here for almost a month now, and the access after hours has given us so much peace of mind. Don't forget to ask about the app for gate opening ease! There is nothing I would change about our contract here. Price Location Service Surcuity Cleanliness They have it all for a minimum rate. Call today!

My experience thus far with Storage Choice has been smooth. Customer service was great from the…read morebeginning. I came in with many questions as I had never rented a storage unit before. Staff was accommodating and patient. I have been using Storage Choice for a couple of months and everything is good. There is an onsite manager round the clock and a lock is provided to you to use on your unit. You can add a second lock on your own. Rental fees are reasonable and comparable to storage companies in the area. Would recommend them.