I am so upset about the condition of my storage room. I had my Movers. We are all ready to move in and the storage room is in horrible condition. The roof is falling in the insulation is showing how embarrassing to rent someone a storage room in this condition I highly recommend no one attempt to get a storage room at this location. In touch with anyone there is no one at the front desk another person who has a storage room said there's no one ever at the front desk to talk to. The service is horrible. read more

I don't not recommend this specific storage unit! There is a terrible worker, an older woman with red hair that will constant come and ask if we are vacating the storage unit. Even if we are moving boxes in or out. I mention several times I am already paying the unit and will keep paying it. She has scoffed at me, and she continues to keep asking the same question. If we are moving things in she makes comments under breath. This is the worst storage unit to keep. You will be asked during every visit if you're vacating the unit and will be harassed. read more

No agent to talk and not a worthy storage. All fraud with charges with their app. Keep adding additional charges.,

We have used a variety of storage facilities over the years and this one is always at the top. It provides clean, dry, pest free units. Joyce is a dear, always polite and extremely helpful. You can usually get a special deal for your first month and the regular price is a good value. Public Storage has a great app that makes it easy to quickly rent, access gates and schedule move out. I would recommend Public Storage and specifically this location on Lexington in Sugar Land! read more

I enjoyed talking to Richard he was very informative explaining all the details about my unit and rules that followed. I was very pleased and recommended anyone to use Public Storage. By the way this is my second time using the units. read more

I have been with public storage for over 20 years now and Joyce is the nicest and friendliest person I have ever come across in dealing with storage units. I have never had any problems with her or my unit. That's why I have stayed with them for so long. read more

We realy needed a storage unit and was glad we picked public storage. Thank you Joyce for making the transition easy. Will use public storage again when we need to. read more

Joyce was a delight to work with and I look forward to being a tenant in the following months. Feel I'll be in good hands with her as the manager. read more

The senior lady was very rude and thought I was lying about my email and she was worried about my family helping thinking the were doing something wrong on the premises. She wasn't open to showing us where the unit was, she was huffing and puffing like I had to show her how to do her job. She was a very mean lady. And kept watching us. I didn't understand her and her reason for doing that. I wish I could say her customer service professionalism was great. But no. It wasn't read more

Needed to move my stuff last minute to wait for my move. They was friendly and the process was quick and easy to understand they called to make sure I didn't have any questions. I was able to pay online and they left my lock in the unit for me. Even sent gate code to my phone and a map to help find my unit! Definitely would recommend and will definitely be using again. read more

Great fast service even on Mother's Day Cloe front desk lady was very useful and polite and help me get the best deal . Ac needs a little work in the main office but this is a great place near my home :) read more

Joyce is a great manager and makes move in easy while reassuring you that your things will be safe at Public Storage. Easy access to the units is also a plus. Location of the facility is easy in and out. Thanks Joyce for making us feel like you cared about helping us. read more

Maggie was on point with everything for me!! She gave me the in's and out's on how things operate (access to enter and exit the property and my unit), how to set up my billing online versus having to come up there every month, and helped me out with my discounts The only issue I have is the lights not being on. There's one side of units that do not have operational lights. It's not a huge problem for me because I only go to my unit during daytime hours. read more

I was in and out and Charnall was very helpful when it came to looking at units. I was informed and every question I had was answered

Ive been a Public Storage customer for less than a month. So far the experience has been ridiculous. I was approached today by the site manager Joyce Fisher. She expressed to me that we needed to have a little talk. Joyce went on to tell me that she has become suspicious of me at the storage place due to my early am entrances and my time being onsite. I told her I didnt understand what she was trying to tell me. Joyce explained that people run dope from their storage units and she has become suspicious and will be keeping an eye on me. Im tattooed and I ride a motorcycle most of the time. Joyce Fishers discrimination of me is uncalled for and ridiculous. My contract states that im aloud to enter the premise from 6am to 9pm. Nowhere on my contract does it state that in confined to a time limit while moving items in or out of my unit. I feel its important for all future customers to understand what to expect. read more

I rented a space on line. Easy! Joyce, the sweet woman who works there ( for 30+ years!) was very helpful. She knows her stuff! I couldn't leave 5 stars because the unit was not clean when I arrived and the lights don't work ( even with a new bulb ), but Joyce assures me she will notify maintenance.... and I believe her . :) Thank you Joyce! read more

Great service! Joyce was super helpful, she got me everything I needed and more Thanks for caring about the customers!! read more

We have been at this Public Storage for so many years now! We absolutely love this property! We have never had a problem with our unit and they have great security! JOYCE is the BEST property manager ever! She is personable, goes out of her way to help and is the kind of manager who will remember everyone's name! She makes you feel like family! I would highly recommend this property to anyone! Jana Reed with Dr. Gary Horndeski's office! read more

Joyce was super helpful in getting me a storage unit, and when I wasn't sure which size I would need, she went above and beyond to show me the different sizes and to let me know what might be best for my needs. I would recommend Public Storage to anyone who needs extra space for their stuff. read more

I was very happy with my experience today when i rented my storage unit. I had the pleasure of working with Joyce and she was Great! She was kind and very professional. The customer service was excellent. read more

They have a serious rodent problem! I now it is my problem to deal with! I opened my unit last week to find my things littered with rat droppings and chew marks. The ceiling is falling down and you can see where the rats are coming in. I am furious! I was told to file a report by the on site manager. I did. But,I still need storage space, I simply asked if I could move it into another unit of the same size, since I have paid for the month. And she said I would need to pay to rent another space- which is more than the price for the same size I have now?!? What? I have left multiple voice messages with the District Manager Kevin Thaker and no reply. They should at the very least allow me to move my things into a clean comparable unit without any additional costs. Oh, and clean up their rodent problem! read more

Joyce was super nice and very helpful. I would definitely recommend Public Storage to my associates and friends

Maggie and Joyce were very helpful with getting us all squared away. They are very sweet ladies.

Joyce is amazing!! ive rented 3 times from this property!

I have had a public storage unit at the Lexington Avenue location for 15 years. Joyce rented me my unit and she was very friendly and helpful getting me a storage unit. She was so wonderful that I referred a coworker to the facility four years ago. Every time I go to get or remove items from the unit, Joyce is very helpful. Recently, during a torrential rainfall, she lent me an umbrella in order to assist in my unpacking my stuff and moving it to the unit. I would highly recommend this location. read more

The property manager was very helpful. She made the process easy and efficient. Great customer service!! I have recommended this facility to friends. read more

We have had a few issues with water leaking in during rainstorms, and the manager, Joyce was amazing at helping me to resolve it immediately. She explained what we needed to do with the insurance and claim submittals. She had someone come in to fix the roof/leak right away. She was also very helpful and accomodating at helping us to move to a new Unit. We have been customers at this location for a couple of years and Joyce has always been pleasant and helpful. :-) Ruth Ali read more

I have always had good experiences with Public Storage and this location has been nothing but the best. I came in rushed and disorganized, but Joyce has been nothing but wonderful and patient despite me running late, changing lockers more than once, and not really having any solid details for her. I would certainly recommend this location. read more

Great customer service! Joyce the manager is amazing and extremely friendly. I highly recommend this place for your storage needs!

My childhood friend Judy was moving from California to Texas and needed to put her things into storage while she stayed with me and shopped for a new home. I found this Public Storage on Lexington which was just 1.2 miles away from where I lived. I had given my friend Judy the website address before she arrived, and she had reserved a storage area. But Judy needed to give the exact Public Storage address to her movers, so she asked me to go in and complete the transaction at Public Storage. I had a wonderful meeting with Joyce, who was so friendly and efficient. She took the initiative to ask how big the movers' truck was, and we came to the realization that Judy would need a different storage unit because the movers would not be able to swerve their big long truck around the corner to the unit she had reserved. I was so thankful that Joyce averted a potential disastrous mess by her insight and perception! Joyce helped cancel the initial reservation and then found the proper storage unit we needed, which was a straight drive in! She fixed us up as quickly as possible, clearly explained all the details of the transaction. then went to the trouble to walk me up to the entrance box where she made sure I knew how to enter my passcode. We then walked to the storage unit we rented, Joyce opened it up for me to inspect, and we put the lock on. I truly appreciated the great service I got, and I would highly recommended this Public Storage location to anyone! Joyce is just an absolutely wonderful person and blessing to anyone looking for help with public storage! read more

Love the $1 first month rental -- but do understand that if you have to purchase a lock you need to add $21 and you must also purchase insurance unless you have proof of coverage on your renters' policy with you at the time of rental, so add $11 to $15 to that dollar and also the $24 admin fee. All told, just under $58 for my first month's rental. So, while it's deceiving, it's worth it. Jane was great at explaining all of the ins and outs of renting at this Public Storage facility. She was knowledgeable and very much on top of things. I enjoyed her a great deal. I haven't actually moved anything in yet, but plan to do so slowly over the next few weeks. This location is more convenient than I ever could have hoped for and the indoor "climate controlled" building appears to fit the bill. We'll see how climate controlled it is in July and I may have to amend that rating. But for now. I am very pleased. read more