Stop by to inquire about a storage locker and Stephanie was so helpful and knowledgeable she gave…read moreme some great tips on how to pack the unit with my things. I never thought about my important papers so helpful. Place was clean and friendly staff I Definitely will be back to rent once we get the details of the move worked out

It was so easy to rent a unit, but when it came time to check out of the unit, what a hassle! I…read moreeven got charged for the next month's rent! I was told by someone that all I needed to do was let someone at the office know I moved out. No one was there to tell. I tried calling 3 - 4 times and the recording said "the mailbox is full." Finally, I called Corporate who tried calling them (at a telephone number I did not find online) and said someone will get back to me. It has been over a week trying to get ahold of the office manager! We will see how this turns out!

I have stored for many years and at many locations. First Colony Self Storage is by far the nicest,…read morebest maintained facility I have ever experienced. I cannot imagine that there are better property managers anywhere than Robert and Nancy. Every tenant gets VIP treatment.

I have been a customer of First Colony Storage for many years. The Managers Nancy & Robert have…read morebeen above and beyond helpful. Great people to work with. It is always clean and secure. Thank you Carl Carson

Raised prices after 2 months of storage. Don't store here. We moved out after this. They hook you…read morewith a low move in, then when you have all of your stuff in there they jack up the price. Muck of the stuff we moved in there was of sentimental value and we kept what we wanted. Sold or donated the rest and our lives and wallet are better for it! Don't get trapped!

The young ladies in the office are not the problem. I…read morePRE-paid FOUR months. The fifth month they raised the rent per month from $127 to $207 - an $80 increase not even in there 6 months. Are there tariffs?? I did tell them I would be renting for a couple of years. They are not spending much on ac - those units are far too hot.

Family owned and operated! Growing up my parents always patronized family owned businesses! Found…read moretheir business in the local monthly Pecan Grove magazine! It's a large facility, kept clean, world class customer service and they always have fresh baked cookies and coffee! Yum! Don't forget to tell them..."Tiffani with an i sent you!" You won't be disappointed TRUST ME! ;P

Love the folks at All Star Storage! Really nice people, clean facilities, and reasonable prices!…read more I would definitely recommend them if you need storage space.

I am so upset about the condition of my storage room. I had my Movers. We are all ready to move in…read moreand the storage room is in horrible condition. The roof is falling in the insulation is showing how embarrassing to rent someone a storage room in this condition I highly recommend no one attempt to get a storage room at this location. In touch with anyone there is no one at the front desk another person who has a storage room said there's no one ever at the front desk to talk to. The service is horrible.

I don't not recommend this specific storage unit! There is…read morea terrible worker, an older woman with red hair that will constant come and ask if we are vacating the storage unit. Even if we are moving boxes in or out. I mention several times I am already paying the unit and will keep paying it. She has scoffed at me, and she continues to keep asking the same question. If we are moving things in she makes comments under breath. This is the worst storage unit to keep. You will be asked during every visit if you're vacating the unit and will be harassed.

This place is a joke. My late dad had his belongings stolen & now even after he passed, they still…read morecharge me monthly I've had to get with my bank about a dozen times because they keep charging me when I've NEVER & will NEVER do business with them. This is already a touchy subject enough & they simply don't care besides taking your money. Go to business elsewhere.

Victor was very helpful. In addition, he went out of his way to contact other U-Haul facilities out…read moreof town to confirm our reservation.

It's a garbage dumb…read more - Roof leaks. - No lighting in units. - Repeated billing issues. - Elevator routinely inoperative. - No lighting in stairwells (see inoperative elevator). - Gate routinely stuck closed/open. - On site management is rarely onsite. - Poor communication on all of the above. - Corporate staff unable/unwilling to solve problems or provide support. You'd be better off putting your things in the backyard on pallets obtained from behind a box store with a tarp tied over the top. I'd give it ZERO Stars if that were an option.

This is an email I sent to corporate. I hope I receive a response because no one could help me…read moreyesterday or the other times I've called. This place is disgusting and run down. There is no manager on site. The elevator has been down for weeks. Their customer service is awful. And there are rodents and bats and roaches everywhere. I just want to be reimbursed for my expenses and be able to move my items out and be done with this filthy facility! My husband and I have a unit at your Crabb River Road, Richmond, TX location. We are on the 4th floor of the climate controlled building and have a 10x20 unit. We have been trying to move our stuff out of the unit because we are moving and need to put our furniture in there when we move next week. We have been going for the last 2+ weeks and the elevator continues to be out of service. There is no one on site to assist us or answer any questions. We have come down to the wire and rented a truck yesterday. Showed up to the facility and still no service on the elevator. It is 100 degrees here in TX. My husband and I tried to make as many trips as we could up and down the 4 flights of stairs but could only do so much as the heavy items are impossible and the heat was unbearable. We called and were on the phone for almost an hour with your customer service and got zero help. I have been unable to move out of my unit now for several weeks and now will be going into July and have to pay another months rent due to the inaccessibility of my unit. Not only that, I am not out the money for the rental moving van from yesterday that I couldn't load, and now have to go rent an additional unit for my furniture items I need stored as of July when I have to be out of my house. This is over $1000 in expenses I have incurred due to your inability to maintain your facility. Please call my husband or myself and let us know how this will be remedied. Not to mention I saw several large rats entering 1st floor units and a bat at the entrance to my unit. This is disgusting snd extremely poor management for a unit I pay $260 a month for.

I've never had such a hard time accessing my unit, moreover, getting someone to help me. The locks…read moresuck! At IStorage in Houston there were ALWAYS 2 people at the front and they are super helpful. I never once encountered an issue there. Moved here bc of the proximity, but I'm calling istorage as we speak to go back there. Good service is worth the drive! Can't wait to get my stuff out of here. Get what ya pa for!!

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

We have been a couple of places but this one is awesome! Timothy, the manager, keeps it…read moreimmaculate, washed, waxed and pest free. He also is so nice and sweet to work with! We are down here only in winter so we have been customers for several years and keep a lot of stuff we care about in storage. There has never been a problem. The company keeps making price increases, some pretty extreme, and recently Timothy helped us identify a couple of discounts we qualified for. That definitely has helped keep us here.

Alway a pleasure doing business with this group. The…read morefacility is clean and for once. I've walked into a place where the elevator actually works ALL the time - No offense to other companies!P lus the service is way better than UHaul Thanks Tim!