I have stored for many years and at many locations. First Colony Self Storage is by far the nicest,…read morebest maintained facility I have ever experienced. I cannot imagine that there are better property managers anywhere than Robert and Nancy. Every tenant gets VIP treatment.

I have been a customer of First Colony Storage for many years. The Managers Nancy & Robert have…read morebeen above and beyond helpful. Great people to work with. It is always clean and secure. Thank you Carl Carson

The ladies who run the U-Haul rentals here are fabulous. They're efficient, friendly, and take care…read moreof their customers. Highly recommend!

It's a garbage dumb…read more - Roof leaks. - No lighting in units. - Repeated billing issues. - Elevator routinely inoperative. - No lighting in stairwells (see inoperative elevator). - Gate routinely stuck closed/open. - On site management is rarely onsite. - Poor communication on all of the above. - Corporate staff unable/unwilling to solve problems or provide support. You'd be better off putting your things in the backyard on pallets obtained from behind a box store with a tarp tied over the top. I'd give it ZERO Stars if that were an option.

Great place for storing things. Mr. Montgomery was a big help!…read moreI will definitely refer my other family members from Philippines there when they come here.

This facility here in Sugarland is the best! First, it is very clean! The person who assisted me…read moreBernard Montgomery was soooo pleasant and knowledgeable and assisted me in finding exactly what I needed and more....he said he had recently transferred to this location, but you could tell he truly loved his job and people!! It is very hard to find good customer service these days...especially because I am a senior citizen people won't always take the time to patiently answer our questions, but this gentlemen did!.... giving me suggestions on the size unit that worked better making me feel comfortable to use this place for my storage in the near future and I will be back. V. Brooks

I've used this storage facility for almost 4 years. I had a huge RAT enter my unit and destroyed a…read morelot of my items that I had to throw out and I did not receive any compensation for. Then they had an incident where they "accidentally" turned on their fire sprinklers and water flooded my entire unit. I had to throw out half of the items in my unit. I lost a lot. Things that had personal sentimental value to me. All I could do was cry. They had no sympathy or apologies for it. All they did was try to sell me on a new unit. My unit was also broken into and items of mine were STOLEN. They have NO cameras within the facility showing who comes in and out of the units. Their manager Michael told me the unit right next to mine was open for auction people (non tenants) that he said were being freely let into the facility throughout the day over a numerous amount of days, which happened to be during the exact time frame of the theft happening. These people had an access code supplied to them by the facility to come and go into the facility as they pleased, and they clearly had tools with them to freely be able to break into my locked unit and rob my unit. Their manager Michael offered NO apology, sympathy or compensation. They REFUSE to take any responsibility for the breaking and entering and theft of my locked unit that happened while under THEIR watch. They offer NO security. Their security cameras don't seem to be working as I have asked numerous times for the video surveillance to be looked at and I was given excuses as to why they couldn't check them. Then I was informed by them that they only have cameras in the elevators and nowhere else. This place is TRASH. They are completely overpriced. They don't secure your items or unit. Their sliding doors were always broken and most times they wouldn't even open for you to enter the facility, until they decided to just remove the doors all together instead of fixing them. The facility is not cleaned or well-maintained. One of their gates to enter the facility is broken and they won't fix it. Don't go here unless you want to have all of your items and valuables DESTROYED and STOLEN.