Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

I had my things in my first unit for about 6 months, and then I rented a second unit for my…read morefurniture for about 3 months. Some things I was not happy with were that the "climate control" was on the warm side. When I got my furniture out some of the off-white pieces had darkened and discolored, I assume from the heat and humidity. Also, some items with glue or adhesive were damaged. I don't know what temperature the building is supposed to be kept at, but it wasn't cool enough. When I rented my first unit there was a trash can in the lobby area where the elevator is, but eventually that disappeared. The dumpster is also inaccessible to customers. There is a restroom by one of the elevators, but every time I tried to use it, it was locked. If vagrants getting in the building and using the restroom is a problem, then why not require the doors to be opened by codes all the time, not just at night, or put a key code on the restroom door? That way paying customers are not inconvenienced too. I was driving about an hour to get to the storage business, so a restroom would have been very helpful after a long drive. Many times when I came to put something in or get something out of storage during the week, the same car was parked right in front of the doors to the elevator. I never saw anyone getting in or out of the car while I was there, so I can only assume it was an employee's car. There is not a shortage of parking, so why park in a spot that is going to cause an inconvenience to customers? If I ever need to rent a storage unit again I'm not so sure that I will go with Big Tex again. They are pricey for what you get.

From the owner: Welcome to Big Tex Storage Musuem District on Montrose Blvd. Our newest Houston location offers a…read morevariety of storage unit sizes to fit your needs, whether you’re storing a few items or need a larger space to store the contents of your entire home. Our team is dedicated to providing exceptional customer service and ensuring that you have a hassle-free experience. We have a wide selection of security features to ensure your items are safe, such as 24-hour video surveillance, alarmed units, and secure access systems. Plus, our Museum District self storage facility is clean, well-lit, and climate-controlled for your convenience. Come visit us in person or online where you can rent a unit and pay your month-to-month rent.

Shortened hours you can access for non business owners to only Mon - Fri 9:30am - 5:30pm…read moreSat: 9:00am - 5:00pm Sun: Closed Now they sent me a notification that they had sprinklers go off I would have moved months ago accept for the hours changed after I had gotten the unit. Definitely do not recommend.

Warning: Morningstar of Eado traps customers with sneaky rent hikes…read more If you're considering storing your belongings here, read this before you sign anything. I've been a loyal, on-time customer. Recently, I received a rent increase notice that felt like a calculated trap, not a fair adjustment. Here's exactly what they did: Raised rent from $109 to $129/month (plus tax = $141 total) Gave only 30 days' notice Require 30 days' notice to move out That's the trap: the rent hike and the move-out deadline hit at the same time. You either pay the higher rate or scramble to move out immediately. Most people don't have the time or energy to relocate that fast--and they know it. That's the game. This is not about rising costs. It's about removing your ability to make a fair decision. An honest company would give 60-90 days' notice. Morningstar chose not to--because trapping customers is more profitable. If you're shopping for storage, ask these questions upfront: How much notice do you get for rent increases? How much notice is required to vacate? Get it in writing. Companies like this count on you not checking. Now you know.

Staff is friendly, however after moving my items out there was dead mice also its mice droppings in…read moremy boxes and ripped paper from mice tearing through it

Horrible experience. MGMT at 1927 Scott- Anastasia has serious issues. Rude over & over & over…read more NEVER rent from that location. After trying to reach the owners of this facility to let them know we had major issues with this person & her petty position as mgr. My hubby, who is handicapped, was made to come back & forth to facility in order to retrieve what was in our unit. For weeks we had no access & RATS had their way. So much of our things are just ruined! The constant badgering from this person was quite ridiculous! I would like a call from UTAH Administration bc NOONE should have to tolerate laws being called or lies being told on them. To MISUSE ur authority bc of a title and/or a inferiority complex is so small. So now we have to deal with a loss of a large part of our belongings. Insurance never pays, so we have to hire an atty to sue ESS... There should be good contact info for issues.

The owner is super responsive! I stored my 38' toy hauler there with no issue. Great location,…read moregreat price, safe, and super good customer service for anything you need. I used this storage for about half-a-year. Would really recommend this place.

I stored my Rv at Hardy Yards Storage and it was well looked after. The staff was great and…read moreresponsive!

I needed a storage unit for a short period of time. I was able to rent a unit at this location on a…read moremonth to month basis. Management was courteous and available to answer my questions. The floors are well lit and the security in the building is impressive. The location is easy to get to and there is ample parking. There are plenty of dollies available for you to unload and load your belongings. The building is climate controlled and kept at a comfortable temperature. There are maps on each floor to help you find your unit. I would highly recommend this location to anyone looking for a storage unit that is clean and in a building that is well-managed in the Museum District. .

This place is great! I recently relocated to Proguard from another storage provider nearby, and I…read morecouldn't be happier. The staff are especially helpful. One of the managers, Mitch, even offered to help bandage my arm (see photo) when I got a pretty nasty cut while moving some stuff into my unit. The cut was pretty bad. A lot of blood. I think a lot of folks would have let me handle on my own, but he insisted on helping and was very nice about it. Now every time I see him he asks how my arm is doing (all healed now w/ a nice scar as a reminder to be more careful!). Connie is very nice and helpful too! Don't hesitate if you're looking for storage in the museum district or near the med center. This is the place!! I should probably mention that the cut on my arm was my own fault and had nothing to do with Proguard or it's facility. I cut myself on a metal shelf that I was moving into my unit.

Tyrah at the front desk was the best. She was personable and willing to go out of her way to make…read moresure we got the storage size that we were looking for. She showed us several spaces to make sure we were getting the exactly what we wanted and f Within our budget. Highly recommend this location if it's convenient for you

My experience at this location has surpassed my expectation, i underestimated the size of the…read morefacility. Ms. Kim is who you want to talk to, she helped me get the correct size storage for my belongings, the promo they have right now has helped and i would absolutely recommend the Jackson St location to anyone looking!

5 stars for Quinten in the office. Very professional 5…read morestars for cleanliness 5 stars for location parking and accessibility One star taken away for insufficient lighting and an out of order bathroom and vagrants that some hand around..

Quentin, very professionalism and also has a beautiful personality. Quentin is also very…read moreknowledgeable on what Extra Space provides and services.

made a reservation online for a cargo van for moving. I get here it's not available even though…read moreonline it says you get upgraded for free not the case. I do everything online come into the store. They don't have the van available and they were trying to charge me way more they also don't accept tap so if you don't have a card physically find something else.

they had me waiting for about 30 min just to tell me that I have to remove the driveshaft from the…read morecar I was trying to tow. The woman at the counter just said "sorry you cant tow it" didnt even try to help or nothing. She spent the whole time complaining about her job as if nobody else had problems. I'm a mechanic and believe me I do things more risky and stressful than sitting behind a counter talking to people.