Every 6 months rates go up 3-50$ And pay a week late the over charge is outrageous 125$ a month to 299$ with late fees Fuck this place read more

The worst property manager ever. I got stuck in elevator and called and called for her never answered. What's the point of "on site always" if they won't help when you need them. And when I finally got out she could not even apologize instead got mad at me for being so upset for being stuck over 20 minutes!!! The value is not worth it. The rent goes up so often within a year it went up 100 dollars. Not worth it since they never have the dolly's available. Always only one elevator working. read more

What I have learned being here since 2017. Learn to use the APP.. When they start increasing your RENT, go on their website and shop for ONLINE PROMOTIONS & DEALS. Get a less expensive unit and move yourself hopefully in the same building on the same floor. Start selling and giving away things that you really do not need or can replace later. My rent on my 10X30 went from $192 to $535 over a 6 year period. I just went to a 10X11 for $96 a month and 2nd month for $1.00. SO PAY ATTENTION AND MAKE TIME TO DOWNSIDE. DON'T WASTE YOUR MONEY LIKE I DID. I had someone in my family get really sick and it derailed my efforts to downside. She stable now so I had a little time to focus on this task. So do it now a little at a time. Hope this helps. PS: Its a very clean place; well kept. GM, Angel does a great job! read more

Mia was the worker that helped me with my storage, I live all the way on the north side and she made my visit so pleasent and quick. I am not a morning person so I appreciated her patience and service. As long as workers like her are there, they will always have my business. 10/10 service! Veronic! read more

Just changed units in May 2024 and rates already increased for October 2024 by 33%. This is ridiculous. I will be looking for another facility. If you go online, they are offering considerably lower rates for new comers, but apparently do not care about the tenants who have already been here. read more

This place is horrible. I had a unit on the 2nd floor and when I went to move out, the elevators did not work. They had to keep resetting them to get them to work. I came back a second day to get the rest of my stuff and I told them it is broken again and I have now been standing in the lobby for 15 minutes while they are trying to sell another unit and my dad is upstairs cooking in the 90 degree temperature on the 2nd floor. Do not use this place. read more

great customer service and helped me with a swift and reliable move-in! I will recommend this place to others read more

I've been here for a little over six months and I am not a fan of storage places usually. Angel has made this experience seamless and has been extremely helpful every step of the way. She always has a smile on her face and a helpful hand. The grounds are always kept extremely nice as well as the inside. read more

We had a wonderful experience here. Very helpful and so far so good. They were very accommodated and helped us find the unit that would work best for us read more

This place is crap. They don't give you enough time to do anything and they never answer there phones. I tried calling over and over again on the times they were open. I tried going up there no one was at the front desk and I couldn't find anyone. I lost my storage space because I would pay but it wouldn't go through on there side. It came out of my bank account and I never got it back but yet I stilled owed on the storage. Definitely don't recommend public storage. They are expensive. Over priced. And never have anyone there to help you. I'm done with this place I will never ever again choose public storage and I hope you don't either. read more

Angel was awesome. She was professional, courteous and patient when helping me with my rental. She made sure the unit was clean and ready when I arrived. I highly recommend this facility and encourage you to ask for her when you arrive. read more

Horrible customer service. Manager Ron needs to go in a special how to treat clients retreat and learn not to be an A-hole. I was moving some things into our new home out of storage on 7/3 when one of the portraits I was carrying on the trolley they provide fell and the glass shattered. This was right at the entrance of the storage facility, not anywhere near our storage unit. I asked one of my 2 daughters, age 5 to go inside the office and ask someone for help since we had an accident. Please keep in mind I'm a woman with 2 children under 5 moving heavy items In the Texas heat. This "manager" has the nerve to come out and stand there with the broom and duster and after I say thank you, assuming he would pick up the glass in his place of business, he says " oh I'm not cleaning it, I brought it out so you could clean it". To which I responded saying I wasn't cleaning. He later alluded to it being a joke but never did clean it up. Another customer came there and unknowingly stepped on the glass to which I went inside and said that If someone got injured in that glass it would be their asses getting sued and not mine. He proceeded to threaten me with a $75 cleaning fee if I didn't clean it myself. Informed me he was the manager after I warned him I'd be contacting his manager or whoever I needed to speak to about this unacceptable situation. This speaks for itself. Stay away! read more

I went to the Missouri City location to make enquiries, the facility is nice and clean, stands out from most other storage facilities I've seen. I met Robert and he so efficiently gave me all the necessary information and answered all the questions I had. Robert was very friendly and professional, he has good customer service. I was escorted upstairs to take a look at the size of the storage I wanted, and at the end of the day he suggested that I could go online and make a reservation and lock the price at a cheaper rate. I did just that when I went home and got a good deal. I'd definitely recommend this facility to anyone. However, overtime I'll update my review if I experience anything that is unbecoming of the expected standard of such facility. read more

I had the amazing pleasure of being serviced by Angel. She was a true doll to my family. She gave clear and precise direction. I could not have asked for better assistance. She is an asset to your company. read more

just moved in.. the entire sign up experience was excellent. front staff was very helpful and patient. the price for the space.. PRICE SO GOOD YOU CAN'T BEAT IT WITH BASEBALL BAT!! read more

I am a customer at this facility and the storage area is always clean and kept orderly. My main complaint is that this is supposed to be a climate controlled facility and every time I go to enter my storage, it's always really warm. It's like they don't want to turn the air on properly but it's supposed to be climate controlled. This is Texas and it really defeats the purpose of having a climate controlled storage facility if it's going to be warm/hot indoors. Please handle this. read more

I've used at least 5 different Public Storages in my life and this one has the best customer service by far. They are really friendly and understanding. When my Covid-19 happened and I was worried about making my payments, they worked with me and we're able to reduce my bill. I even won $500 for signing up for auto payment there and I literally never win anything. read more

After their $1 move in special $25 for their lock and $11 a month for insurance, the move in went smooth. Just 5 months later, they raised my rate from $103 to $129. That is over 20% in less than half a year. I called and they said it was a business executive decision. Add that to the indifference of the property manager on issues like the elevator closing in 5 seconds, bathroom doors not locking and the slope of the parking areas make brakes on the carts a requirement. His responses were along the lines of "I only manage the property, I didn't design it" or "that's above my position". Never has he said anything remotely positive or optimistic for any suggestion or complain that I have offered. Do yourself a favor and utilize another storage solution. Avoid this location specifically and PS in general... read more

Absolutely terrible customer service. The manager doesn't care at all about the customers. The hours are already inconvenient because it's not 24 hours but then I went there to move some stuff after I got off work, around 5:30 pm and this jerk off manager tells me I only have about 15 minutes to use the dolly that is supposed to be included in my monthly fees because the office closes at 6 and he now locks them up. I said since when? Oh about a month ago he responds so nonchalantly. I said when were you going to inform your customers since y'all call and harass about everything else. He responded oh we just tell y'all when we see y'all. Piece of scum! Some people have real jobs and can't just come up there whenever in the day time read more

Just moved into this location. It is very clean, the gate is fully operational, and the staff is friendly and helpful. The young lady at the front desk explained everything to us very well and was very patient with us through our questions. The customer service was excellent! read more

Service at this location was easy, fast and convenient. All of my questions were answered and more. I was offered additional assistance and made aware of my contract and the rate that I agreed to. The employees at this location are friendly, knowledgeable and professional. I'll definitely rent again at this location! read more

This was my first time renting a storage unit and I have to say that the customer service was cool until last week. My movers were in the process of their first load of clearing out the unit and dropped the large glass surface of my office desk at the front door. It was tempered glass so it shattered in pieces at the front door. The movers told me that they tried to access the janitorial closet to clean it up but the door was locked. They delivered the first load to my home and reluctantly informed me of the incident. Almost simultaneously, I received a call from the manager, Deron Brown, threatening to charge me $125 for cleanup if I didn't come and pick up the glass. I agreed and went to the facility to sweep the glass. Upon arrival, I went to the office first to request that he show me where in my lease contract this fee is located. He could not justify the fee in my lease but said that it's common sense that they should have cleaned up the glass. I told him that though my mere presence should assure him that I have every intention of cleaning up the glass, he has no right to threaten me with arbitrary fees that are not outlined in my lease. Regardless, I pulled out my broom and dustpan to sweep the glass only to find that there were NO WASTE RECEPTACLES ON SITE! I asked the manager, Deron how did he expect me to clean up the glass and not have anywhere to dispose of it? He said that he can't keep trash cans on site because people misuse them. I stated that he could have told me that they had no disposal unit when he called me. I had to literally beg this man for the office trash can and a few liners to bag the glass to put it in my car. That incident was a week ago and I'm still upset by the seemingly bullish nature of management in spite of my best attempt to remedy the issue. To add insult to injury, I asked him for his last name and his manager's number and he gave me the number to Kevin Thakar, but told me he doesn't have to give me his last name although I am still a customer and my move out date isn't until the end of the month. In the end, he told me his last name is Brown which was verified on the lease contract. I never write such reviews because I rarely receive such poor service. At the end of the day, please provide storage tenants with a code to access the janitorial closet if needed. read more

Ron was very helpful and quickly ran thru the process smoothly which as clear to understand. The facility is nice and clean, I enjoyed my experience here today and I'll recommend others to come here who needs a storage unit. read more

Good experience. We were in and out. Did not expect to pay for a lock and insurance, but you need it (I guess). The price for the space and the climate control is very nice. Ron was very friendly and knowledgably about the products, prices, and availability. The location is close to our home and the time is perfect. read more

Eurica and Ron are very friendly and professional. I didn't like the fact that I had to purchase one of their locks and pay for insurance at first. I guess because their corporate office failed to mention that over the phone when I reserved my space. Overall though my experience with Ron and Eurica has always been pleasant. I've been with them for 10 months now. I hope it continues to be this way. read more

I was promptly attended to and received excellent customer service. All my questions were addressed and I was able to get a unit very quickly. The location is clean and well maintained. Great location for me. I highly recommend. read more

This company invites customers to store items with a low introductory rate to beat competitors. Then after you move all of your items in Public Storage constantly raises the rates on a monthly basis without warning. read more

Very upsetting when I first called to setup my storage I was told I would only have to pay $25 for the first month to move in. When I get to my appointment they tell me that I have to pay a little over $21 for their lock and another $15 for storage insurance something that was never told to me in the beginning they wouldn't even let me pay it another day cause all I came with was $25 what a waste of time!! I won't ever do business with them read more

First went to the storage around 7:00 pm about a month ago. Got on the elevator and went to the second floor step off elevator the lights did not come on.Was able to get in unit. The dollies have been available to use until 9:00 pm. Now since theft of dollies by cleaning people not customer's who pay for the service can only use the dollies doing the business hours. Did not receive email or was a notice place in the window. But they can sure send an invoice fifteen day before the bills is due. Last Saturday went to the location before 6:00 pm with 13 boxes and a work was in the office ask if I could get a dolly worker was getting ready to close said no. Tuesday went to storage about 9:00 am saw Ron and ask if could you dolly. Ron very rudely say no 9:30 and got in car and drove off. Around 9:30 a work got to the office did not speak or ask if I need a dolly. Instead for the worker bring out the dollies for the customers to use he was more concerned about logging on to computer that bring out the dollies.Their Customer Service is Horrible!!! They actually have your business is important. REALLY read more