I have stored for many years and at many locations. First Colony Self Storage is by far the nicest,…read morebest maintained facility I have ever experienced. I cannot imagine that there are better property managers anywhere than Robert and Nancy. Every tenant gets VIP treatment.

I have been a customer of First Colony Storage for many years. The Managers Nancy & Robert have…read morebeen above and beyond helpful. Great people to work with. It is always clean and secure. Thank you Carl Carson

This place is GOD sent! Lisa and Teddy are by far the best managing group I've met in my life!…read moreThey are understanding of what you need and help in ever which way they can. Storage facilities are clean and well secured. I definitely recommend this place to any boat , RV and semi tractor owners for storage. If I could give more than 5 stars I would!

Cliff and Lisa are always super. We have a fully enclosed space and it has easy access to get our…read morerv in and out. They have 24/7 gates access and cameras. They are fully concrete, with wide lanes and plenty of space to get into the units. The rates are very reasonable and a great value for Houston. They are near Bear Creek and Barker Cypress which is Very convenient, and keeps me out of Houston Traffic. You can pay your bill online, or via text. And they will contact you directly if they have any issues. We love West Houston Boat and Rv.

If i can give this place no stars I would. This has been the worst experience I have had with…read morePublic Storage and hope never to have to use them again. Predatory practices, Bullying tactics and tone deaf staff, constant calls from multiple facilities in that area not the particular location that I rented from. Voicemail is all you get and then they call you back and leave weird messages. Prices never the same, my storage increased by 50 dollars and sometimes even higher depending on how they are feeling I guess because I've never experienced that type of arrogance before. Even trying to get corporate you can't reach them, there are so many prompts until you give up on trying to reach a human. Everyone is sorry you experienced this or that, yet nothing has changed. It is a storage not a home why are you charging like someone is living there and applying fees by the 3rd is insane and again I am storing not living in there.

Rates will go up after a few months. They have advertised spaces for lower rates than what you are…read morepaying so clearly new acquisitions is all they care about and not retaining their paying customers. It is storage - nothing special - offer the same as everyone else climate control and different size spaces. Will be looking for a new storage place.

I rent a storage unit from CubeSmart on 6403 W Orem, Houston Texas for a few months which I closed…read morethe weekend because I no longer needed it. But let me tell if I ever need to rent a storage unit again it will be this location. The manager Persephene and the other young lady that works there are both kind, friendly and courteous. They answered all my questions about locks, security, etc. The units are neat and clean. You have excellent assessibility to any unit from the time you enter your code to walk in to your unit. If you need a storage facility this location is Par Excellence Top 10. Thank you Persephene for assisting me. Priscilla

I must leave a positive review about employees Meagan------ & Hailey Ruiz.. They are quite a good…read moreteam. They make an honest effort in explaining the few fees charged. A couple of times I put off making the drive to go into the store to make a payment. The messages left are not the least bit offensive... my bill, my bad, not theirs. I appreciate that. Friday, I expressed to Hailey that in my old age, I'm getting paranoid about going to my unit, alone. That sweet girl offered to accompany me. I'm so happy to know that customer service actually means something to her. I've changed my mind about relocating my things to a different storage company that's closer to me. Hailey will be there and my things and I will be fine!

Frank has been an amazing help in our move. You can really tell he takes pride in the facility and…read morehis job. Major Kudos, and Thank you Frank! :)

I went to check out getting storage for the first time this week. So many decisions to make…read more The manager Heather was such a great help. A wealth of knowledge she is. Heather took me in the halls to look at 2 different sizes of units. This place was so clean. I liked that everything was inside. I know I made the right choice when I came here. We will be moving our stuff in next week. Thanks Heather! !!

Every 6 months rates go up 3-50$ And pay a week late the…read moreover charge is outrageous 125$ a month to 299$ with late fees Fuck this place

The worst property manager ever. I got stuck in elevator and called and called for her never…read moreanswered. What's the point of "on site always" if they won't help when you need them. And when I finally got out she could not even apologize instead got mad at me for being so upset for being stuck over 20 minutes!!! The value is not worth it. The rent goes up so often within a year it went up 100 dollars. Not worth it since they never have the dolly's available. Always only one elevator working.

We love Lou!! She was friendly and professional. She showed us multiple units and was very patient…read more She had a nice vibe and made us feel comfortable.

I have been at this location (Hwy 6 @ Glenn Lakes) since 2015 and have two 10 x 30 units. Started…read moreas Locktite, then Cube Smart and it is now Extra Space storage. Never had a single issue with management - Until Tamika. She seems to have big corporate aspirations but totally lacks in customer service. Today I was at my storage space looking through some fabric books to take to an appointment. My overhead lights are out so I plugged in a light (outlet right next to my unit) so I could see. Here comes Tamika. "You have to unplug the light. It is a fire hazard". My overhead lights are out! I need to see. "You can't work here". I need to pull some stuff from my storage and I need to see. I got nowhere. And this isn't the first time. I have asked for someone from corporate to contact me. That hasn't happened. You try to call corporate and it routes you back to the local business - and Tamika. I am going to have to look for another space because of one employee.

UPDATE: Since my initial review, in which I wrote of the insults from the manager of West Fuqua for…read morepayment issues beyond my control, my wish to disassociate from having to do further business with them, her refusal to honor my request to offer a new contract in my relative's name (the true owner of the property for whom I'd co-signed long ago), and who said that we'd have to arrive in person to do that, even though the contract was mailed to me for MY signature, my dealings with West Fuqua only got much worse (with the exceptions noted below) before this ordeal finally came to an end. On November 27 I'd filed a complaint with the Better Business and made the Dec. payment, AFTER which I received a notice of lease termination and request to vacate from Linda Nunn. No reason was ever disclosed. Subsequently the BBB having received no response from West Fuqua told me I might have better luck on my own. So I found the name of someone listed online as co-owner of the facility, sent her a letter, and contacted her via Linkedin. She said she was no longer involved in day to day management and said it was owned by a corporation but couldn't tell me the name. She didn't acknowledge receipt of my letter. I made the January payment, and the due date to vacate came and went, as I did not wish to chance the multiple contacts, during the height of a pandemic, that going there to vacate the unit would've surely entailed. And in February I received no late rental notice. But to my complete surprise, On Feb 17, I received an email from a Norman Samuel who said he was the owner of the facility. He said the person I'd contacted via Linkedin had forwarded my letter to him. He offered to do what Ms. Nunn said couldn't be done, send a contract for my relative to sign, then later wrote that wouldn't occur because my relative has a mental disability. Not wishing any further involvement with them, I told him to dispose of the property. Then in a Mar. 8 email I learned that charges for rent plus late fees were still being assessed. When I asked why hadn't I received late notices, Mr. Samuel said because he told them not to send it. Objecting to those charges I asked that they not be assessed. That request was ignored. On Mar. 10 he did however offer to send my relative's personal items at his expense and did so. When I inquired about the accruing charges he suggested any charges above what the auction brought would be written off as a "bad debt." Not wanting to have "bad debt" or any other obligations to West Fuqua after auction, I sent a check to cover all charges even though I questioned some of them. He arranged to hold the auction in 2 weeks, and immediately sent me the proceeds from the auction (minus 10%). In closing, Mr. Samuel had asked that I consider adding a positive comment to my initial review, and so I have. I've added a star because, though my relative wasn't offered a contract due to his mental disability, and my requests to not be charged rental and late fees after the end date of the notice to vacate were ignored, he did send back personal items at his expense and arranged a timely auction and payment of the proceeds. However, overall, my ordeal with West Fuqua Self Storage has been such that I've come to deeply regret having ever gotten involved with them. As a whole, it clearly ranks among the worst decisions I've ever made.

I am retired Army veteran and I have had the worst 1 year experience at this West Fuqua Self…read moreStorage location. I have been locked out my storage after paying my fees on time. They blame it on the system. I have had a boot put on my trailer after making my payments on time. They blame it on the system. I have a DJ business. Can you imagine being locked out and I have no access to my equipment. And I DJ for companies/corporations like Shell and Harris County....I have never received an apology. Just and attitude from the older woman who works there. I finally decided to be done with this storage and emptied my storage and removed my trailer from its location April 27, 2022 and I called them while sitting in the parking to let them know my 2 storage spots is available and I'm no longer there and the very next day on Friday April 28th they took an authorized payment of $420.82 from my account. That's nothing but the devil. I don't know who owns this place but this is not professional. I see why people are leaving. I wouldn't recommend this place to my worst enemy. - CEDRIC DENNIS (Retired Army Veteran)

Clean and secure storage. Convenient location and great staff. I highly recommend this location!read more

The location is perfect for where we stay. The property is well maintained, the locks for the units…read moreseem secure and there are cameras through out. It seems to be a very secure building. The concern though is that I needed a unit with 40sq ft. I signed to pay for a 4'x10' and the unit is actually 3'x10'. I realized it was smaller when I was moving my items and it wasn't fitting as I expected. The property manager Jessica was super helpful when I was looking to rent a unit, yet was matter of fact when I raised the concern about the size of the unit. I asked her about the foot difference in the unit size and she said they have a disclosure that says unit dimensions vary. It's unfortunate that this business runs this kind of business. The unit should reflect that it's a 3'x10' instead of 4'x10'. I'm paying $83 a month for the 3'x10' and had to pay a $25 app fee. Thankfully, it's a month to month. I'm looking at other storage locations. Other places said units may vary an inch or two but not a whole foot. I advise measuring the unit you may rent to make sure it meets your needs since the listed sizes are inaccurate.

Guardian self storage was a whole new ball game from customer service and satisfaction…read more Kelly helped me and was very communicative. There was not a time where she was like do this paperwork and stopped responding. She even gave me her number so if I needed to get in contact with her I can. She also is helpful with helping save and not making you feel pressured.

Kelly the property manager is awesome !!rates are great ! Property is well kept & clean .read more