Vanessa at the 95th and Damen location was very helpful and professional. She made everything so…read moreeasy and was efficient with the knowledge of everything in and about the facility. However the price is ridiculous. They go up every year and just charge way too much for this economy. It doesn't even allow access 24/7. The management was great (5 stars). The prices get (2 stars). I recommend dealing with Vanessa if you already have a unit there

The Manager Vanessa is very Accommodating she has also resolved any issues I have come across I…read moredefinitely do recommend Safeguard storage the Manager Vanessa and staff are personable great communication and have nothing but compliments for the unit and it's affordable and accessible close to transportation only had a issue with the elevator but it was quickly resolved so in closing I say if you need storage I highly recommend this Safeguard location no place like it and no service as exceptional

Kursten, was amazing, she answered all my concerns. Everything went as discussed, no surprises,…read morelike I received from a competitor previously. I would highly recommend this facility. Pricing was more affordable as well, and the unit was even bigger.

If a facility is to be reputable and take people's money for say a 5'x5' plot of concrete I would…read morelike to think this facility would make it right if there were an issue and in a lot of ways they made a very conscientious decision to do what's right. As long as a facility is cared for properly I would have no issues giving them my credit card to keep on file and rent here. The staff seems like they know what they're doing and exercise their ability in helping the consumer

Once I walked into the office, was greeted warmly…read more Great customer service, convenient locations and clean storage units. Don't hesitate to check them out!

Very professional and easy to deal with. The process went very smoothly and the facility is nice…read moreand clean. She was kind and upfront about the cost of everything and I feel good about storing my items here

This place is like a 5 star hotel for your belongings! It is SO clean! Demi runs a tight and…read morefriendly ship here, he goes above and beyond with his customer service and you can tell he truly cares about his customers. He is helpful, wonderful, knowledgable, and kind. I highly recommend you come to Extra Space Storage when you need a unit and first class service! We are truly blessed to have Demi working in our community!

The worst experience ever! I'm livid! I paid to vacate and was told I had 48 hours to remove my…read morebelongings by the store manager Nique. I came back then next day after paying for a baby sitter for my son and paying movers to help me vacate just to get here to not have access. Both of my units are paid in full and now I'm out of extra money due to the help that I needed to make sure the unit was clean. Then Rebecca the 800 number whose ID is 967290 told me that there was nothing that she could do and that I just would have to come back tomorrow. Then the manage stated she did not remember the daily code and that she was not coming back to the property to let me in and it would just have to come back tomorrow when I'm not available tomorrow. I've waited time, money, and gas and no one has even attempted to assist me or be empathetic. Do not patronize this establishment!

Ok, to start with, I did not rent any trucks or vehicles with U-Haul. I brought my car here to…read morehave a hitch installed. Clarence was the man who assisted me. Clarence would call me to clear up questions or to attempt to get my vehicle in earlier than my scheduled time. The only problem I had here was tryin to call Clarence back, the U-Haul phone system always forwarded the call to a centralized U-Haul call center....so that was a little frustrating. BUT, Clarence kept me up to date as to the progress of my install and then he installed the unit in the anticipated time - 2 hours. The job was done neatly, on time and he and the staff at the building were all very courteous. Nice job Clarence, thanks.

Would pick zero if I could. Planning a trip, Needed hitch installed, scheduled 2 days in advance,…read morewas given 8 different times to pick from. Just received a call 2 hours before my appointment that installer is not available. Come next week Or try someone else. Not an option. Very disappointing. Will never go back.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

During these difficult times when there is so much craziness and uncertainty, my experience with…read moreCubeSmart was straight forward and pain free. The website was easy to navigate, the facility was pristine, the prices competitive and the service that Janey provided at the Blue Island location was impeccable. Janey was filling in at this location but knew the facility and its offerings as if it were her regular store. She went out of her way to make it a positive experience and was a great brand ambassador. It was my first experience with Cube Smart but won't be my last. I highly recommend CubeSmart and the Blue Island, IL location.

Shalonda Is amazing. she is very patient and helps as well as goes the extra mile to bring great…read morequality

EZ sign up online days before move in. leaving plenty of prep time JIC…read more The day I moved in, all info was sent via text. With site access code. Access Code use 1 time for initial entry. I used the App for all leaving and entering after that. Facility was very clean. other tenants show common courtesy when leaving and entering, very important when moving. Lock and Welcome packet waiting in uni. I highly recommend the Public Storage App. Access the App when leaving and entering. Leave you location access on for app.

I am beyond frustrated with my experience at this Public Storage facility. This was my first time…read moreusing them, and it will absolutely be my last. The issues started with unexpected rate hikes, but the real nightmare began when I tried to move out. For over a month, the facility kept their trash cans locked, making it impossible for customers to dispose of small debris while cleaning out their units. When I placed my items near the locked bins--since there was literally no other way to dispose of them on-site--management called it "illegal dumping." They threatened me with a heavy fine unless I removed everything immediately. Because the items were too large for a standard residential bin, I had to: 1. Pay friends to help me load the garbage back into a vehicle. 2. Transport the trash back to my own house. 3. Hire a private junk removal company to haul it away. I have wasted an incredible amount of time and money dealing with their lack of basic amenities and aggressive "fining" tactics. If you want a facility that actually supports its tenants instead of looking for ways to charge them more, look elsewhere.

I went to the outdoor location and the girl at the front desk was very helpful and even showed me…read moredifferent units. Customer service was good. Booked online so it was pretty quick and easy. BUT, i just think the location itself isn't so well kept. When i unloaded my belongings into the unit i noticed the door doesn't shut completely so it's enough under space for rodents to get in and take shelter in your stuff! I barely moved in so i HOPE everything goes well. ALSO, my light didn't work so i guess i have to pay for the lightbulb myself.... I will be adding photos and updating you all on this*

fuck this place, they raised the rent $30 after a few months. then I get a call from customer…read moreservice, who just asked why o left a bad review. time to find new storage