Beware of fraud. They tell you one thing when you sign a contract, but the next month you may be…read morecharged double. Then they'll say it's month-to-month, so they can change whatever they want.

God bless nice job I have had my things in a storage for over 2 years and I can say I'm very happyread more

It has been 2 weeks since a Security breach in my unit has happened under this manager Stephanie…read more The workmen were allowed by Stephanie to remove my belongings, go through my belongings and place my belongings back while they were changing the door and lock. I noticed my belongings ( butcher block table) in the wrong places when I finally received the new key, I went to my unit to check and thought something was missing, the workmen pushed it to the back of my unit. I was guaranteed by management nothing was to be touched. Lets make this perfectly clearn I was not allowed to be there when the door was installed and I never gave my permission to enter or touch any of my belongings. I did call the police to make a report. On Easter Monday when I pick up my key I went back one more time in my storage, moved around 2 boxes then locked up and left. Next morning, Stephanie the manager called and left a message, I returned the call as she was irate and claimed She had a video of me stealing the butcher block and placing it into my car. I drove there right away and in the office, Stephanie acused me of stealing out of my unit and placing a 300 pound butcher in my car. She pointed to a picture not a video. I asked Stephanie to produce the video and she couldn't. How dare Stephanie try to turn the table of blame. We than went to my unit, I felt Stephanie was involved, one of the workmen was standing there but didn't speak English so Stephanie had this man had a conversation in Spanish, I asked Stephanie to translate since he was motioning with his hands of moving things around, Stephanie stepped back and started to call me a racist, she repeated herself many times and made sure the customers going in and out of their units heard, I truly believe Stephanie was trying to start a race war to take the attention off of her giving permission to the workmen to rummage through my belongings. I asked for an investigation into Stephanie and to be removed from her position as manager. I am still going through my boxes bc of her allowance of invasion of privacy with thes workmen. I never had a problem with,Cubesmart till this management with Stephanie. I recommend not to use this storage facility, I also have another at Federal highway self storage, Deerfield Beach, they are great and awesome prices. And Cubesmart raised my rate without giving a legal 30 day notice after this Security breach, this business has really gone down hill, not managered well., horrible! and not in the best neighborhood. Very disappointed Cubesmart hired by DEI instead of qualified staff.

I am currently renting a unit from Cube Smart in Deerfield and have been there for a month. Upon…read moremoving my stuff into the unit, I was told they would soon be putting on brand new doors to all of the outside units. The new door looked great when I arrived, but upon opening the unit up, I see a thick layer of debris from their construction job all over every single thing in there. Most importantly, it's all over my motorcycle that I just had detailed for $200 in preparation to sell it. Not only will it take hours to clean every single thing in my unit (10x10 filled to the brim), but now I cannot sell my motorcycle yet and I need to pay to have the bike detailed again. I spoke with the manager immediately and she told me the owner Ali offered me 1/2 month free rent. Unfortunately, that won't even cover the detailing of the bike. After expressing disappointment in this solution, she asked me to call the owner at his office. I tried multiple times without any answer. I then told the manager that I was having trouble getting ahold of him, and she told me to try again. I've now left a couple voicemails, called him several times, and called the main office several times. It's been a couple weeks now without response from the owner Ali, and it's time to pay the monthly bill. If you're seeing this, Ali, please reach out to me so we can resolve this.

6/1/26- I wish I could give 10 Stars! Especially for the exceptional customer service from Ms.Nile!…read moreShe is a treasure! Exceeded all expectations as she went above and beyond to assist me in meeting my storage needs! I'm in the process of moving back to Pompano Beach from West Palm Beach and feeling overwhelmed! As a widow I am taking a leap of faith financially. I did my research looking for the cleanest, safest and most affordable unit in the closest location to accommodate my needs. I spent 2 weeks driving to each storage facility within a 10 mile radius of my new apartment. Some were in iffy areas, some were in bad shape and some employees weren't helpful, borderline rude and condescending. Then I luckily found myself at Storagemart! Great location, a spotless facility with a professional, caring and efficient manager, Nile. I immediately knew we found our storage location! Ms.Nile gave me a full tour and went out of her way to assist me and explain all I needed to know about the process! Thank you so much and I highly recommend this facility!

For a storage unit this is by far the nicest one I've ever experienced. And the people that work…read morethere are fairly helpful. Definitely a great location five stars.

I rent a unit at the 1401 SW 1st St. I have had nothing but a good experience. The manager AJ is…read morevery helpful and business oriented. If something needs done he is there to do it with ever grumbling. It is clean, storage prices are good for it being in such great location. I would recommend it to someone. I'm

On October 13, I spoke with Nicole to get a quote on some storage space. I was then switched to…read morespeak to Evva. I was given a reasonable price which I agreed and payment was made over the phone. Evva was the nicest person who explained everything to me and I was very happy that the whole process was done very quickly. After I saw storage it was too small and Evva was still able to accommodate in transitioning to a bigger space. I'm glad I chose them compared to nearby ones in that area. They were so kind.

It's my first time renting a storage and I did not know what to expect, but Mari was so great in…read moreinforming us about how the whole rental works that she made it stress free. The process was quick and painless and the price even better. Thank you Mari, your help is definitely appreciated.

I thought I had found the perfect storage but... 2 months in my storage rent went from $47 to $137…read more Phone call or email? Nope, we sent a letter to your home and the rent was increased right afterwards... STAY FAR AWAY FROM THIS PLACE! At any time your rental can increase 150% over a month period. Don't fall for low prices at signing, you will 100% be overcharged and you won't notice. I'm a veteran who can't keep up with his bills and if it wasn't for the insane increase in rent I would've kept paying for it not knowing I was being robbed blindly. RUN!!! Also.. my veterans discount I was given at signing, find out latter it's not a promotion they offer however I was given a promotion for my first month. So why was I told at the front desk when creating account it was a veteran discount applied every month and my rent wouldn't soar over 60% increase at most 50% every year... well 2 months in and surprise! RUN!!!!!! Can't stress enough.. LEGALLY ROBBING PEOPLE " because of a contract you signed " yeah the in no one reads you broad daylight robbers.

Excellent service, clean and well lit space. Naythan was very helpful. I highly recommend this…read morebusiness.

Horrible service. Blocked unit almost every time Got…read morecharged $334 for one extra day I've overstayed They said its business Getting charged $334 for one day plus a $20 late fee it's insane I will never come back here again And there is no one in charge, no one to talk to, I think they wanted to keep my things thinking I was not going to pay the $334 that they extort it from me

I was a little hesitant to come in one of the many self storage facilities out in West Pines. I…read moreshopped around, got the best deal that I could, and spent four months at this place. I was very happy. I moved out today and everything was as it said it would be. The people were nice who work there. The place is rather clean and well run. I would definitely come back if I needed storage needs in West Pembroke Pines. Honestly, no complaints, no grapes. They gave me the service I expected for the price that I knew.

I have been a customer here since 2019 and it is a well run, clean and convenient. however, please…read morebe aware that the longer you are there the more you are incentivised to leave. From 2019 to now the price has more than doubled. I understand occasional increases but it's excessive. Especially when there's another storage place 100 ft away. I want to stay but the price has become outrageous for a 5x10. I did escalate and they reduced my fee by $30, but that's little consolation.

Great customer service, friendly staff, and very clean place. I recommend it to everyone.read more

Alex, was great, he explained the process to me, showed me the unit. It was clean. and the overall…read moreproperty very nice.