Went storage hunting and happily came upon Public Storage here in Lauderhill. (Thanks, Mom!) Tonette was super helpful. She showed me the unit (clean & perfect size) and locked me in a great deal. So far, so good. I'm glad I came. Looking forward to doing business here. See you soon, Tonette! Thanks again for your help!! read more

Public Storage - Store front - Self Storage Near Me - Lauderhill, Florida

Absolutely terrible experience with this Public Storage location. The person responsible is almost never available, and honestly I don't understand how this place gets good reviews. Tiffany has been extremely unpleasant and unhelpful throughout this whole situation. Since yesterday, I've been trying to get in contact with someone because they changed my storage locker due to repairs they were doing. I have a major event coming up, and all of my materials and supplies are inside. The amount of stress this has caused me is unbelievable. No communication, no urgency, and no accountability. It should not be this difficult to access your own belongings or get assistance from management. I would not recommend this place to anyone. read more

Public Storage - The new locker they put after repair!!! Without letting us know and now I can't access the unit! - Self Storage Near Me - Lauderhill, Florida

This is the worse Public Storage help center I ever been in my life, worse customer service and bad Management. I when there to get help and service and all they did was take my money. I made a reservation and same day call back to cancel and they said everything was taken care off, but when next morning to return a lock purchase as well and to find out the manager never cancel the Storage I rented and she did at the moment according to her, I left and it's been almost 6 months till todays date and nothing has been done. I lost $260 and time for no reason. Really bad management and worse company ever. read more

I had a unit here for over ten years. Recently there's a new property manger. After being 7 days late she called me threatening to cut my lock if I didn't make payment. I asked if she looked over my account to see how long I've been there or if I ever missed a payment before, she hadn't. That was my last month with public storage. Your prices are outrageous, that should come with much better customer service! read more

We rented a storage to keep our work equipment until we moved locations. We used them less than a month, we moved out everything was paid in full and on time being we didn't even stay the full month but now we are getting collection calls saying we owe them money. We called to see what is the reason and were directed to contact Katie the district manager whom we have left several messages for and have gotten no return call. The employee in the office even acknowledged we shouldn't owe anything. BEWARE !!!!! read more

Public Storage - Self Storage Near Me - Lauderhill, Florida

Marcela was great! Fast and friendly. She gave us tour and walked us through the entire process. A+ service..

I am very pleased with the excellent quality service that Patrice provided me with. She is knowledgeable and very helpful. Took the time to go over everything with me. Wish more customer service people were like her. Thank you so much Patrice. read more

Janet was a big help amazing service walked me around and gave me the best size for me

The women at public storage Zory and Jasimine are always very polite and always very helpful I've rented from here several times and keep coming back to this one more because of the customer service and its has a good location. Jasimine has helped me several times and she is always very understanding and patient with me when I'm trying to decide what size unit I may need. MS.HILL read more

Before I get into the bad, I will first state the good. The property is well maintained and very clean. The security of the grounds seems to be adequate for the size so "property wise" I rate this business with a good 4 star rating. Now... personnel wise is a different story. The young lady that helped me was very very pushy at getting me to buy what she called "mandatory" insurance and for me to purchase their over priced locks! IF you decided to store here or any other Public Storage, know that you can decline the insurance (highly recommended because... read what it only covers), and bring your own lock. Yeah yeah, they will push how the circular locks are better, and they are, but you are not required to have this to rent and Walmart sells them for under 10bucks, not their crazy marked up price. See here: https://www.google.com/#q=walmart+storage+pad+locks In the end, I regretfully got the insurance but did provide my own lock and received a great deal of scrutiny from this person renting me the storage unit. Later after I found that all of these things were not required, I tried to get a refund and was told I had to call the district manager because he was the only one able to do that type of transaction (keep in mind, we are only talking about $12-$15 here.. don't remember the exact amount). Because it was 4 days later that I asked for the refund, the amount was prorated and taxed. It wasn't about the money, but rather the way I was treated when declining their over priced services. All in all, nice place, clean.... Pushy workers. Pay for what you want and leave the rest. read more

STAY AWAY! Had my storage unit for 4 months. Out of the blue they raised my rent $60 to $260 a month. The same unit is advertised for $188 a month. Absolutely shameful. I would understand if they raised the price across the board but that's not what happened. Shady area and shady people here. Beware! read more

This place is ridiculous! I called the week before a hurricane (thankful we didn't get hit) letting them know I would be vacating my unit after 5 years. The price for my small 4x8 was not reasonable any longer. I received an email stating locations closed due to the storm so I was unable to retrieve my belongings. I get contacted on the 3rd they are open again and I will be charged another month and not prorated. I explained that I was advised it was closed.... with a nasty attitude her response well, we weren't. I finally was able to get my stuff out because I wasn't giving them another cent of my money and there was broken glass swept into my unit! The whole 5 years there I have had to deal with 1 cart for the entire storage facility! read more

Tylla and Shan make moving in very easy. They are very willing to answer your 1001 questions. Great experience as a first timer! read more

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We received wonderful customer service from TYLLA yesterday ... she patiently showed us various units and sizes as well as information about the storage rules and regulations ... she even checked the system for the best prices available. The facility is clean and well-maintained ... I definitely recommend this location! read more

This company is the worst storage company I have ever dealt with. I go on line to pay my bill only to not be given credit card option. If u choose checking option they hold ur stuff hostage for 10 additional days even after money has been taken out ur account immediately. Therefore being forced to pay rent an additional month. Ever month same visous cycle. And I'm sure u probably as why don't u go to property to pay. Welp. The property manager attitude sucks. Even after given her manager phone number he never calls back. Tired feed up totally discusted with this property. Only putty 1 star because the app force u to pick one. _5* read more

Excellent customer service. Was taken care of by an employee named Shan. Facility clean, they check locks on units periodically to ensure safety of your things. read more

I would be remiss not to review my experience. When I separated from my significant other, I was in need of immediate help. With my friends I went to PUBLIC STORAGE and I must say I was so pleased with the HELP and EASE of getting through this terrible time in my life. Your on site agent TYLLA was EXCELLENT and made my move just so easy. I have just recently emptied my storage unit and once AGAIN TYLLA was EXCELLENT in her demeanor and assistance. I highly recommend PUBLIC STORAGE read more