Mrs.Sandy is absolutely the best !! she's always been the best of help at public storage ! Definitely come check them out !!

Do not rent here it is absolutely horrible they jack up the price constantly for no reason you have a bunch of junkies and meth addicts living in storage units doing drugs while I'm trying to move my stuff out with my 3 year old son bunch of homeless camps there is no trash on site and they will charge you no matter what get ready to set up disputes even when you're out within a day after they will try to charge you hundreds of dollars this place is trash read more

Terrible. Kept raising the rent without giving me a notice and then last week I go to my unit and it's been broken into and 80% of my belongings were stolen. They're irreplaceable. I hate this company they're trash9 read more

Had a death in family asked for prorated month. No one returned my emails or calls. Corporate would not help at all. Unit was filthy and disgusting when we emptied it read more

It was rather a busy time when I went into pay on a unit, the manager had it totally under control and I thought gave great customer service from the way customers were greated when they came in and seemed like the manager was just all around a happy person and got me taken care of ad quick as he could. Thank you for having great people working at some of the different storage facilities I've had the pleasure of going too. read more

Zedrick in the office is very personable and takes pride in his work. Refreshing in todays world. public storage is a higher end facility with the price that goes with it. Your manages should have a back pocket offer for those customers who unexpectedly need multiple units. I leaves the customer a bit disappointed not to have the benefit of the eco Eid of scale Especially when unused units carry Zero Revenue. Thank Zedrick you are a five star employe. Even if you are not a BRONCO FAN! Haha. read more

Tried calling several days no answer and went by and no one there. Got the 1 for a month and it's only been week and on the first that's in a week I owe money. Should went to other storage place. read more

They never have the floors swept, it's been broke into a few times now. And there's only 3 dollys in the WHOLE store. Overpriced read more

Public Storage - Self Storage Near Me - Lakewood, Colorado

Do not be fooled by cheap price or ratings on the Public Storage website. This place is disgusting. There were several homeless people, hoarders, garbage everywhere. This is by far the worst storage facility I've ever seen. I had to turn and rush to find another. It IS NOT as advertised. read more

I thank you so very much you made my wife very happy you get better and also tell boss that Robin deserves five star as well thank-you matt hew read more

I have had a pretty smooth experience with placing a unit on hold and then having to swap it from several different sizes until I finally picked one. All done online. Never had to contact anyone. My lock was in the unit waiting for me as stated. Can't complain, overall. read more

I emigrated to the USA 30 years ago from Europe, of which 25 years I owned a business in Chicago and dealt with clients and employees of various ranks ... A year ago I retired and moved to Denver, where I rented Public Storage (5788 W Sixth Ave, Lakewood, CO 80214) I had experience in renting similar public storage locations and have always been happy with the service ... Unfortunately, this Public Storage location, which I chose, turned out to be a huge mistake ... The territory is kept in horrible unsanitary conditions. During a snowfall, the snow and ice are not removed and the ability to use the warehouse is reduced to zero for weeks ... At the end of April 2021, someone drove a car into the door of my compartment, which completely deprived me of access to my unit for a month ... It's almost impossible to call or catch someone in the office ... Today 05/29/2021 I had a very unpleasant conversation/interaction with the manager Amelia whom I would not only trust to run such a business, but even my TV remove control. This young lady is extremely rude, absolutely incompetent, and I would even say arrogant and awfully sarcastic. Such people not only should not take such positions and serve customers, but should sit at home and not stick out ... I am attaching a photo by which you can judge the state of the territory for today ... Just absolutely horrible experience... unfortunately... read more

recent upgrades make the facility safer and secure. property clean, units clean.

This is the first YELP review I have ever done, and I did it because I truly want customers to not use this location. You will regret it. Guaranteed. Do not use this location to store your stuff. This location does not care about security or cleanliness. I have found a flaw in the construction of these units that have gotten my items stolen. I cannot tell you what the flaw is as I don't want thieves to read this review. You get an absolutely bad vibe from this place and people are living in their units. How do I know, because you can hear dogs barking and smell cigarette smoke but yet no cars are out in the isles. My wife said she didn't feel safe there. We had to move. This location needs to be shut down until all the problems at this location get resolved. I feel bad for the people that have their stuff stored there and if you are the unfortunate person to get my old storage unit, say goodby to your stuff. Read the critical reviews here and on Google maps. Call Lakewood police and ask them about this location. Something has happened to this location within the last six months and it is being ignored by management and customers are paying the price. Just read the recent reviews. Look at the pictures I posted the place is a dump! Unrented units are wide open. Horrible, horrible place DO NOT lease at this location. We had a terrible experience here and we don't want others to go through the same. read more

See all

The unit was extremely dirty when we first opened it. They never even swept it from the last tenant. I then tried to get ahold of the management office to cancel the unit after we moved out belongings out and no one would ever answer the phone. I finally got a hold of them on the day after the next month renewed and the manager told me she would look into having my next month fees waived as we were completely moved out. I never heard back from her and then I received a letter from a collection agency, not even another bill from public storage. Completely unprofessional. The entire facility was full of people sleeping in their cars and sketchy activity all times of the day. read more

Such a pain in the ass. I hate this place. Every single time I come here, the office is never open. That doesn't scream professionalism, now does it? The manager Ken is really snippy and rude. Always a condescending little prick. Save your money, it's better than listening to some ass that makes $11 an hour tell you how "he can't help with that." Ass. read more

Furious with these people. I had a huge unit for almost 4 years, never missed a payment. I moved out finally and they are sending me to collections because they claim I owe for the month of May. They told me I had until May 1 to move my stuff out. TODAY IS MAY 1. Don't go to any public storage. As a working single mother, I'm disgusted with them. Crooks. read more

Leslie displayed professionalism, and sensible insight when looking to purchase a storage unit. Very helpful friendly and definitely glad that I chose this location for my business storage needs. Thanks Leslie. read more

This place is terrible. Had an appointment with Lilya (sp?) who called back to say she had double booked and 'didn't look at the calendar when I made the appointment.' When I asked why this was the case she hung up and refused to take my subsequent calls. Such. A. Joke. read more

When i called the main 800 number to inquire about prices, i was astounded to learn that Public Storage was almost 50% cheaper than a local facility. I made the reservation and move my things in the very next day. The onsite staff person Amelia went above and beyond to make sure that I understood the agreement, she answered all my questions very thoroughly, including giving us a tour of the facility and allowing me to personally inspect the storage unit before anything was signed. The unit that I looked at had a spill on the floor and she (Amelia) immediately switched the unit without any hesitation. She was confident on her work, she had good follow through and provided a Superior level of customer service. Kuddos Amelia! I feel content that my belongings are in safe keeping and i will happily recommend Public Storage to all my family and friends that may need the security of the service. read more

Had a bad experience with Leslie last week. She was very unprofessional and had a huge attitude with me. It almost seemed like an inconvenience to her to answer any questions I had. If I wasn't in a time crunch, I would have went somewhere else. She even forgot to give me the door code and I was stuck there trying to move my stuff into storage late at night. The 'on duty' person wasn't there either. GLAD I GUESSED WHAT THE CODE WAS AFTER AN HOUR!!! read more

Friendly and helpful staff - Lesley explained everything and made the rental process easy!

The location itself only suffers from have to deal with the corporate jerks. The people at the location were very friendly and helpful however they were hampered by what they were allowed and required to do. I rented A storage unit with the famous $1 for the first month special. After spending $40 for that $1 special (not including their $18 lock) and moving all my stuff in I was set. I debated on whether to keep everything there or to go at the end of one month to one of the many lower price options in the area. In end I was leaning towards staying just for the sake of convenience. I rented on the 28th of December. Their billing cycle is only from the 1st till the last day of the month. So I had my unit from the 28th through the 28th and then had to pay a prorated amount for the last few days of the month, about $15. I was okay with that until I tried paying over the phone. To use their automated system to pay would cost $10. I thought it was crazy but I had no way to get out there and pay before they closed. So I tried top pay online. Nope. It would not accept my card. I tried a couple times, I also called my bank to verify there was no reason my card should not be working. There was not. I eventually gave up for the day and tried again the next day. Same thing. The following day I find out that because I had not paid the $15 still due on the 28th, I was being assessed a late fee. a $29 late fee. So now They wanted me to pay the $15 I owed as well as the $29 late fee. I eventually got through to someone at the storage unit and they told me someone at the 1-800 number could help and could waive the fee this one time. So I spent the next hour trying to get a hold of someone at the 1-800 number. Eventually I called from a different phone and selected the option that I was trying to make a reservation and I got right through. That is not where it ends. the "customer service" person I spoke with tried to lecture me on paying on time and was condescending with every word that came out of her mouth. Eventually she did waive the fee. I asked if I could pay the $15 right then and there, she told me there would be a $20 service fee if I did.. That decided it for me. The very same day, the last day of the month, I moved everything out of my 10x20 storage unit with my mom's Chevy Blazer ( it is spacious compared to my Jeep). Furniture and all. 8 trips in the blazer. I was happy to do so because it meant I would not have top give Public Storage any more of my money. It was the worst customer service experience of my life. I have never written a bad review on yelp until now. I try to write good ones when I have exceptional service but never had to write one like this. This location gets one star and that is only because the people at the location were as understanding as their corporate headquarters would allow. They knew it was crazy but had to toe the party line. I would give a recommendation for another storage place however no need to be specific. Any storage company has to be better then Public Storage. read more

Jacob was great! Quick service and very helpful. Good Midwest guy, always love that!! Good location too. Thanks again Jacob!

Friendly staff, clean unit! The property is a bit hidden from US 6 but very practical location.

Lesley keeps the place very clean and was nice to work with. The whole lot looked great.

Kind staff, Helped me with my storage issues I had. Responded Quickly. Thank you for helping me.

my stuff got stolen here. they did not want to work with me even though I paid insurance. I could have gotten a lawyer, but my 200.00 worth of stuff was not worth it. still, they had no right read more

Great property manager. Easy location just off US6. Indoor units are not for everyone but I Iike the feeling of more protection from the elements. Online sign-up and payments are pluses. read more

The location is very good and Jacob was very helpful in completing all the checkin information. The rental insurance is 15 dollars extra per month to cover 5000 in loss which is new to me, but better safe then sorry. Overall great location read more

Samantha was awesome! She was very informative and helpful in what would work best for me and my budget. She was able to offer a great special during a very trying time for me. The staff and facility is very professional and clean. I would recommend her and this location to anyone. Not to mention it is very accessible from 6th Avenue. read more

Lesley was a great sport when I was in a rush to get my possessions into storage! Highly recommend using this location

The lady in the office was wonderful! (Sorry horrible with names) I love how it light up and I feel my things are safe. I wish they were 24 hr due to my busy schedule but over all I love this public storage location. read more

Horrible. A girl named Leslie is a real asshole. I asked multiple times to have my account closed out. I am out of the state. I am moving. My storage unit is empty. She insists she will not cancel out my unit untill I get the lock. I am Out of the state and unable to get the lock. What a horrible customer service experience read more

Lesley was great, signup was easy, unit was clean and easy to access

I dealt with Brittany to get a storage unit. She was very nice and polite. She new what she was doing and did not waste any time getting all of the paperwork done. I was able to start moving stuff into my unit immediately. I hope all of my visits there go as well as this one. read more

In a day where quality customer service is rare, I was very pleasantly surprised with my experience at this Public Storage location. The manager, Jacob, is a pleasure to deal with. He is very friendly, returns your phone calls and even gave me a courtesy call to remind me that my payment was coming due, helping to avoid problems had I forgotten. Clean, well run facility, at a very central location and at a reasonable price. Highly recommended. read more

Great managers, clean and practical location. Unfortunately it is just too pricy...

I had a pretty bad customer service experience at this location. I had just moved to Lakewood Colorado and needed to move all of my things in a storage space. I came in with my brother to fill out the paperwork, and the property manager was extremely rude to us throughout the entire process. She saw us standing at the counter waiting to be helped and she wouldn't stop to say anything, she just kept moving stuff around the office, something that could have easily been done later, nothing urgent. She asked for my ID, and when I went up to the desk to hand it to her she said "I actually don't like people standing next to my desk," telling us to back up, which made the whole situation even more awkward. When we went to go check on the storage space, she stopped the cart suddenly, before we even got to the space, to fiddle with a door that was stuck open. She proceeded to get back in the cart and tell us "Don't leave my doors open, that really pisses me off." I don't know if this lady was having a bad day or whatever, but this attitude is unacceptable, especially to a customer who was trying to be nice in the first place. But in any case, she asked for a review, so this is it. The storage space itself is fine, but the customer service, especially from the property manager, has plenty room for improvement. read more