First time renting a storage facility. Tyler wa awesome. Explained all charges very clearly and…read moreeverything processed in very quick order. High recommendations.!

Being charged $100 more per month for my unit than the standard rate for a unit of that size…read more Cannot get an explanation or correction. From the looks of the other recent reviews, looks like this location has a real problem. Am going to file a fraud/misuse of funds complaint.

The 2555 S Lewis Way, Lakewood CO staff and facility deserve a 5 star review, however the pricing…read morepolicies of this company deserve a 0 star. I was renting a 10 X 25 unit and needed a bit extra so I added a 5 X 5 unit and signed in office (not the discounted web price) for $59 per month. I had only had the unit for 3 months when a note came to say that the rent was being increased by 40%!!!!! to $84 a month!! this whilst the in office rental for the exact same unit was being advertized on the website at the price I was currently paying - $59.... Meanwhile my 10 X 24 ft unit price was also increased by about 10%.... whilst the advertized price on the website was at the absolute same as we were already paying (we didnt do the web offer but rented the unit via the office)... These price hikes need to be called out and should be plainly put to the renter at the time the unit is rented... Perhaps all storage facilities do this kind of price hike once they have your stuff stored in the unit but I found it particularly disgusting and disappointing. I did cancel the 5 X 5 unit and move my stuff out rather than pay the price hike but I was stuck with the larger unit and had to reluctantly pay the increase... ughhhh I should add that the manager did offer to see if she could get me a break of sorts on the price hike but I was so hacked off with the 40% increase that I did not want to give that corporation any more of my money and decided to therefore find an alternative arrangement.

I've had a great experience with Shannon she was very friendly and helpful. The facility is clean,…read moresecure, and well maintained. Highly recommend for anyone in need of extra storage space!

The website was user friendly, easy to reserve a storage unit. When I realized I needed another…read moreone, Brian and Richard were ready to help. They both were super friendly and answered all my questions. The place is clean and secure. I would highly recommend this storage facility.

Two years ago, after my mother's death, I sorely needed a place to store her completed artwork, and…read moremany of her other things. I needed a place to put them that was safe from fire and theft. So I went to A Storage Place near El Rancho. The then manager, Richard, helped me immediately, and I was able to move all of these precious things instantly. I have paid by check for two years and never had a problem. Suddenly this spring, I received an email saying that I was delinquent on my payments. It turned out that their bank's check reader had misread my check and had put an extra digit at the end of my account number. They assumed that I had written a bad check. As a successful educator of more than three decades, I have never in my life written a bad check. I contacted my bank and worked through them to try to resolve the issue with A Storage Place. The new manager, Brian, hung up on me three times. He shouted at me over the phone and was exceedingly rude. Then my banker, Lily, try to reason with him, and he hung up on her three times. Finally, our bank manager Helen was able to get him to calm down and talk to her reasonably. She ended by saying very firmly, "Our client did not write a bad check. You can simply re-deposit the check with the correct account number." Apparently he did not get the message. I had to send them another check. The way that I was treated then and the way that I was treated when I decided to move out has shown me that the people who run A Storage Place have no idea of how to behave professionally. If I had treated the people I worked for as a professional educator the way I have been treated by the staff at A Storage Place, I would've been fired on the spot. If you wish to be treated with respect, do not rent a storage unit from this business! There are so many other options!

Tom is polite and professional. The facility is spotless…read more Even though the unit I rented was 5x10, the ceiling was very high allowing a lot of stacking

The manager, Tom, is very communicative and follows up with you about your questions and needs. The…read morewhole office is very clean, professional, secure and easy.

I have been renting here for a couple years, and it used to be amazing! So amazing that I've told…read moreover a dozen of my colleagues in the trades about it and they started renting there. Unfortunately there is a new woman running the place and she is terrible. The quality of the grounds has been declining since she took over. Large garbage items sit outside of units for days or weeks. The alleys don't get plowed every time it snows , and they stopped putting down salt (both things they did when the other gentleman managed the place), so it gets icy . I have to put my own salt down in front of my unit so I don't slip on ice when I'm trying to get heavy tools and materials before work. The biggest issue is security. One of the gates has been broken and left wide open at all times, for anyone walking down the street to see and come in at any hour. When I asked about this I got rude emails back. When I asked to speak to someone higher up than her, she refused to give me anyone's info.... Who do you talk to about a problem when the problem is the manager? When I mentioned to her that the quality of the facility was declining, she got petty and went back though records to "call me out" on things she perceives as issues. I was told there is a service call in, but the gate is left swung wide open at night, and has been for days, how long does it really take to get a locksmith out???? They make no effort to secure the facility when they are closed. As soon as I have time in my schedule I will be moving to a more secure facility, with friendlier staff. If this is how much this place has declined in just a few months, I don't want to sit around and see how bad it will really get. The owners should really think about finding someone better to manage this facility, especially at the prices they charge.

This place is fantastic so far!! We rented one of the retail locations up front and a storage unit…read moreand they are super clean and well maintained. The grounds are covered with cameras everywhere so we feel our possessions are secured and looked after. Easy access to the highway and shops just up the street for lunch. We're very happy with our choice.

Had a great experience securing a storage unit. Front desk employee named Ethan was extremely…read morehelpful clear and went above and beyond to help me out. Amazing service. I plan to use the storage unit for a long time.

Great place...clean and friendly caring staff makes for a great experience overall! I would…read moredefinately recommend to anyone needing storage!!

Very nice facility and Sharon Miranda whom I believe is the manager is without a doubt a miracle…read moreworker. On three phones at one time and walking me to look at a possible storage unit. Very pleased with all aspects of the facility.

I have been working with the management team for nearly a year now and have really appreciated how…read moreeasy they are to work with. My needs have changed a number of times and they have accommodated my moves without hesitation and made it as easy as possible. Thanks!

Great staff and allowed us to keep after they were closed which really helped. Really appreciate…read moreeveryone and thank them for their help!

Fair prices, consistent employees, we'll kept equipment!!!!…read more I always try to rent here when possible!