Great experience. I was coming in from out of town to help my son store his stuff for the summer. We had about a four hour window to get things moved into storage and then catch a flight. No margin for error or delay. And, this was my first experience with a Public Storage. Everything went perfectly. No wrinkles at all. Great experience! read more

We've discovered rat droppings in our unit and on our belongings. We've also found that other renters in the building have experienced similar issues. The rent prices have increased significantly there. I've called the property manager multiple times, leaving voicemails, but I haven't received any responses. read more

My quote was for 79$ per month, the next month they raised it to 93, and continued to do so, at the 11th month when I closed it out my bill was 148. When I moved all my stuff out, I found that there were mice that got into my unit that chewed on a bunch of my furniture and ate some of my clothes. But hey, the repaved the road inside the location recently. read more

I highly recommend do not use this storage facility. They are not BBB accredited, none of the locations are. Units are being broken into with no accountability of the security cameras being non functional, original locks being found inside the units fully intact, no response from property managers for weeks leaving paying customers unable to enter their units because new locks are installed by property managers. Absolutely the worst outcome I have ever witnessed, I'm absolutely blown away with the lack of responsibility towards paying customers with this company in its entirety. The insurance purchased through them is a joke. read more

Employees should not be as rude as the ones this public storage has. When customers come in Everything should be explained expecially rules and regulations that may be different from other locations. And being completely and unnecessaly rude for simple misunderstandings . ADD SIGNS that communicate to customers about them ! IF YOU'RE HAVING A SHITTY DAY LEARN TO STAT PROFESSIONAL AT WORK ! DONT TAKE IT TO WORK ! read more

Unit I have was broken into after having storage unit for 6 years no problem not this happens . Evidently not enough security and for the prices customers have to pay should be able to secure units better. And location has no permanent staff . Not too happy having my stuff taken. Service not worth rating at this point. read more

This experience at this location was an extremely stressful chain of events I'm still trying to process without becoming extremely angry at the miserable outcome this property management put me through as a paying customer. My storage until was robbed in November of 2023, it took 3 weeks for the property management to return my calls after they left me a message stating there was a problem with my unit. 3 weeks. No return call. I was finally told by property management at the Youngfield location my unit was broken into and I had to schedule to see my unit with the management at my storage facility. What the hell are these people really doing as property managers, no accountability for cameras not working, no explanation why it took 3 weeks to return my calls, no compensation for the ridiculous, inexcusable, lack of responsibility as a company where people are paying them to be robbed, dismissed......the CEO knows these crimes are taking place, countless times with many paying customers this has been the worst outcome any paying consumer for services this location DID NOT PROVIDE IN THE END DO NOT USE THIS LOCATION OR ANY OF THEM IN ALL HONESTY ITS OBVIOUS THEY ARE INVOLVED IN THESE CRIMES AND GETTING AWAY WITH IT. read more

Worst Public Storage experience ever. Was robbed within 5 weeks of moving in. Manager, Michelle didn't do a thing. Said she would provide camera footage from the night of. Never answered another phone call of mine. Harassed me on a regular basis via 9 am phone calls about leaving several minutes after 9 pm. When I sent photos to her of the gate being rigged open for a potential (assumed) robbery, her only response was telling me I needed to be out by 9 pm. Completely ignored my concern. Food and trash consistently left in hallway. 4 other renters have also been robbed. Wheatridge police confirmed 16 incidents (only those reported) at this location in a 12 month period. Store your belongings elsewhere. read more

Easy online rental process the space is just what I needed and bethy called to make sure I was able to get in and that I didn't have any questions. I would recommend. read more

Patti is seriously the best! I was notified that my rent would going up and Patti did everything in her power to make sure I had a reasonable rate to stay with public storage. Thank you Patti! read more

With all the self storage facilities to choose from, do not choose this one. Terrible customer service. Manager is rude and unhelpful.

Fraudulent internetbdvertising and the staff call you from their personal cellphones; which I NEVER gave permission for my personal information to be removed from.the Public Storage Buisness system into anyone's cell phone. They advertise for a $1.00 First month but what they neglect to tell you is it's a prorated month & the billing cycle starts in the 1dt of every month regardless of when you moved in. They also advertise "no credit card needed for a reservation" which is false as well. My reservation cost me approx $67.00. My unit went into auction status and when I paid my past due balance and opened my unit it was literally in shambles with a cracked TV screen. Of course the "GM" Annie (?) Isnt any help and doesnt correct any issues. I've now had to file a "false advertising complaint" with the attorney general. I do not recommend Public Storage. StorQuest is the preferred storage facility. read more

Public Storage - Self Storage Near Me - Wheat Ridge, Colorado

Wow! Worst customer service ever! I reserved a unit online but could not come in on time to keep the reservation due to a family emergency. When I cancelled Jo told me she could not hold it. I said I understood and I would reserve again knowing I may not get as good a rate. When I made yet another reservation, she called and left a nasty message. Really lady? I understand not honoring the original rate. But to rage on like a harpy because I had the gall to try again when things didn't work out! The folks at this location are mean, nasty, and clearly do not give a damn about customer service. Avoid this place at all costs. read more

The property manager Jo has no customer service skills whatsoever. Everything was always at her convenience from day one. She's also extremely unethical and tried to rip me off. 1. I was charged me $50 more than my friend who rented the same size unit days prior. She also tried to cheat me out if their 1st month for a dollar promo. 2. Jo argued with me about the flexibility of my move-in appointment (using movers I didn't know the EXACT time I could be there). 3. When I moved into the unit, there was furry stain from some poor animal who had probably died there YEARS ago.... gross!!!! Yep, totally disgusting!!! 4. Jo was completely unreliable! I called to schedule a move out, and she seemed confused. I had to go online and schedule the move out myself just to make sure it was done. When I vacated the unit, it was completely clean (minus animal stain that is not my problem) and I even swept it. I called to notify her that I was out and request that she close my account. I never got an email receipt and just knew something was up. When I called customer service I found out she never processed my move out. 5. She's corrupt! Later, that night I get a voicemail from her at 8:30 PM reprimanding me for having called customer service. Ultimately, she charge me cleaning fees and late fees... just to be a vindictive. The charges were completely unfounded! I had to call the district manager to get it sorted out. Don't rent here.... read more

This place was the perfect spot for us. We needed temporary storage while moving. We had an inside unit for a great price. It was clean and easy to access. Email communication was great. All instructions easy to understand. Thanks so much! read more

Love public storage. Never have any problem and being able to do everything online is make things easier. Always the best storage place to use. I never use anyone else. read more

Very happy to be working with Jo Jo at Public Storage! She is helpful and courteous! I feel confident that my belongings will be safe and secure. read more

I couldn't believe how easy and fast this was..I'm very pleased with the service and the facility was clean of debris...its a little tricky to get into but all in all a great experience.. read more

I am very impressed with the customer service that Public Storage offers. The online booking was very easy and I received a confirmation call very soon after booking to review my reservation details and make sure all my questions were answered. The employees who I spoke to were always very kind and helpful. Upon arriving at the location, the office manager (Mary) was friendly and patient while walking me through the storage area. On top of all of this, their prices are hard to beat! I highly recommend Public Storage. read more

The lady Joe was rude from moving in and to calling about a missed payment. The other lady's who work there are great. Joe should be fired or made to attend classes on customer service. read more

Terrible manager! She's a rude and unhappy person! She treated me like I was stupid be cause the national rep set me up with a 5x10 and all she had was a 5x5! But when I pulled in to unload... A man asked me very respectfully if he could help unload for a few bucks. I said no... And he walked off and sat alone. I thought about Christmas and called him back. He was kind and helpful and I gave him some cash. 4 hours later...I got a call from the nasty manager... Telling me I couldn't have him help because "they don't let those kind of people on the property!" Her words! What great holiday spirit! All I can say is... Karma will take care of her! If I hadn't needed somewhere that day... If not have rented.. She doesn't deserve anyone's business! She should be in a position where she doesn't work with people! Take your business elsewhere! read more

Makalya was very helpful and sweet. The area was clean and well maintained, i appreciated the great service on the phone and in person. Would defiantly recommend to everyone. read more

The property manager is a wonderful woman and easy to get along with so long as you use your gate code every time. I was able to get moved in very quickly and on short notice. read more

This storage facility was great! Drive up units, super clean and the location in general was very convenient for me. Jo was so kind and helpful at every turn. I only needed the unit for a single month while relocating, but would not hesitate to return for the staff alone if I need storage again in the future. read more

Alex was very helpful with setting me set up for my unit. I then had to deal with Jo when I came in to cancel since I decided to store my vehicle. They didn't have a big enough unit available and was more costly than Cubesmart. Jo never smiled as I greeted her and was rude when I asked questions about canceling. Her customer service was awful. Im only giving it 3 stars because Alex was nice. read more

We have received outstanding service by Jo today, and are ready to get organized now that we rented a storage unit today at Public Storage! Thank you Jo for your helpful and knowledgeable service!! :) read more

Both women were professional, knowledgable, efficient & helpful. Just got the unit so we will see how this holds up.

I was pleasantly surprised at how positive my experience was at this location when I went to sign papers to store my belongings here. Joe was warm, friendly, professional and very thorough in explaining about access hours, insurance available to cover my belongings - even provided me a list of questions to ask the company I told her would be covering my stuff, advising me of different packaging supplies (some boxes that you can buy (plain brown) apparently the flaps don't meet - making the box very weak). I walked away with better knowledge of their policies, the safety of that area, and packing supplies. I found Joe to be very knowledgeable about her job and everything to do with packing and storing. I highly recommend this location as a result of the excellent customer service I received from Jo. read more

Great service. Jo was very helpful. Checked other locations for me before I signed up. Very clean units. Access a little difficult at times depending on traffic and if you are approaching from the west on 44th ave. Overall a pleasant experience. read more

After looking online first, I went in person to rent a unit and look at the location and the property. It is a very easily accessible location and we were able to get a 26ft. moving truck into our unit without difficultly. Jo walked me throught the process, allowed me to look at the unit and was very kind and helpful. She answered every question and walked me through the processs in a professional manner. read more

I reserved a unit online and was called by Jo, the manager, shortly afterwards. She made an exception for me to come in that evening after work to finalize everything and I was able to start moving that day. Jo was very friendly and my unit was very clean. Other than the units not being temp controlled, I have no complaints so far. read more