Good service. Attentive, organized, reliable. Facility feels safe and maintained well.read more

We have been using BSS for many years. Denise is the best manager yet. Super professional !!! She…read morehas made it very easy for us to get in and out and rent extra space as needed. Also, is super smart and when we had billing questions was abe to get us invoices immediately. Denise, you are the best. Thank you again for all of your help and support. Mary & Tom SAG

Very accommodating and friendly. They are priced right and dop not gouge you after one year of…read morestorage like most do such as PUBLIC STORAGE as they are crooks there. Public Storage raised my amount $100.00 every year, so I left. Public Storage like most, start you out with a fair price, then at the end of the year send you a letter stating the increase. Take your business to BMB Secure Mini Storage you will be happy even if you have to drive over an hour or so to get there; it's well worth the move

Friendly family owned business. Billing was simple. Facility was secure and easy to access…read more No hassles storage. Would absolutely use again.

BEWARE!! STORQUEST STOLE MY LIFE THIS WEEKEND!!! My 10x30…read moreunit was auctioned "ACCIDENTALLY" to someone-after renting here for 3 years and paying them thousands of dollars, assuming my belongings were safe in storage here. So far, all I have gotten was "SORRY, IT WAS A MISTAKE" from the manager Mary. After logging into my account and noticing one of my units was no longer showing, I called them immediately and was informed that they "didn't know why it wasn't showing" and "think it may have been auctioned", like it was no big deal? HOW DOES THAT HAPPEN??!! It was only after begging the employee to have the manager Mary call me ASAP that I was able to confirm with her that, YES, it had indeed been "accidentally auctioned" along with someone else's unit that was also "accidentally auctioned" because of her "mistake". How do 2 different customers' storage units get accidentally auctioned?!? I have made several panicked calls and left voicemails PLEADING for them to fix this ASAP. As if that was not bad enough, Mary (manager) also informed me that she was ALLOWING THE BUYER ACCESS AGAIN LATER THAT DAY to empty the remainder of my unit!!!!!! This was AFTER she had admitted to me that she was sorry and this was her "mistake". She was going to allow him to continue taking THE REST of my belongings out of MY UNIT that SHE accidentally auctioned??!! AFTER she had asked him to bring everything back and told me he understood and had agreed to bring everything back. And she didn't understand why that would be a problem? ALL of my irreplaceable belongings ARE GONE! And not one employee at Storquest seems to care about resolving this, which makes it seem like this is just something normal that happens all the time there?? No one there has seem alarmed/concerned at all by this. Aside from this experience being a complete nightmare, THIS IS FLAT OUT WRONG AND ILLEGAL!! This is everyone's worst nightmare when deciding to entrust a storage company to store your life at their facility. They have not done anything to get my belongings, memories, my children's keepsakes back!!!! I will be contacting a lawyer TOMORROW and aggressively pursuing legal action against them!! Mary-store manager Makayla and Josh-district managers HAVE DONE NOTHING!!!

Friendly service! John was super helpful in getting me the right unit for all my storage needs!read more

Overall, I was very happy with this storage facility. It was clean and functional, and the admin…read moreprocess was straightforward. The initial discount on the first month also made it cost-effective. Nevertheless, I received a price raise of $30 for my 10* 10 box after 5 months. It came in the mail to my parents while I was overseas (I never received any communication by email). For this reason, I wouldn't use them again. That price increase in such a short amount of time is beyond inflation and felt misleading. I hope they reconsider this policy because otherwise, I was satisfied.

Storage is storage, right? Nope, not with Empire. With this company I felt incredibly well treated…read moreand very safe to store my most precious possessions. The owners are detailed, and kind, and the facility is new and beautifully clean and well maintained. They're really incredible people which makes all the difference.

Read the contract very carefully before signing. They are not interested in working with you.read more

I reserved a unit online and received a confirmation email about my reservation. Upon arriving at…read morethe facility they were closed by 4pm on a Saturday 10/2. Their hours are listed as open until 6pm. After hauling a trailer from California I was a bit annoyed at this, especially since they would not be open the next day (Sunday). I called and left a message inquiring about my reservation, to let them know I was unable to check in since they were not open, and asked them to return my call when they could. No response whatsoever 3 business days later. Super unprofessional, terrible customer service. Take your business elsewhere. I recommend StorQuest in Lafayette instead. They were able to accommodate me same-day and even stayed open a few minutes late as I had arrived at StorQuest 20 minutes before they closed for the day.

I would advise anyone against doing business with this company. I booked a storage unit, and was…read moretold I could maintain the same rate, which wasn't true. I was told by the manager that she could not lower the rate, and so I moved out of that unit and into another, booking online to get the best rate. After several months my rate on the new unit nearly doubled, and when I called to complain, was told that I had gotten an "introductory rate, and now it was nearly double. He said they had notified me by mail postcard that the rate was going up. But I never received the postcard. Meanwhile the winter rate is a small fraction of what I've been paying to date. This is a deceptive business practice, and I will NEVER do business with this company again.

Tequila and Jenna were both extremely helpful in helping me secure a unit for three college…read morestudents. It was a seamless process all the way from CA.