I can't speak for other locations, but the staff at the Dacono A‑American Storage has gone above…read moreand beyond since the day I moved in. I'm not sure what happened with the other reviewer's experience, but Cary has always been completely upfront about every cost associated with my unit and incredibly accommodating with my constantly changing storage needs. Before coming here, I had a couple of 5×10 indoor units in Thornton that cost nearly three times what I'm paying now for a 15×20 unit with direct outdoor access and a roll‑up door. In Thornton, I was always worried about theft, the staff seemed to change every week, and moving items in or out was a physical challenge because of the tight hallways, tiny access doors, and the general disapproval from management anytime I needed to move things. At the Dacono location, I can drop off or pick up items almost anytime I need to, and the payment options are extremely convenient--whether you want to pay upfront, online, on‑site, or by mail. A‑American Storage in Dacono is far superior to any other storage facility I've worked with in this area.

UPDATE AND RESPONSE TO OWNER COMMENT:I finally got my money back, it only took getting the BBB…read moreinvolved to get them to own up. The beauty of the digital age is that your claims can be tested. Not once did you try to contact me to see if I received my refund. That is a flat out lie. I tried to contact you twice with no response. It was not until over a month after the BBB complaint was filed that received an indirect written response through the BBB that a refund had finally been sent. Almost 3 months after my unit was closed out. The only direct contact I got from your office was yesterday 6/17 at 3:14pm when your office attempted to bribe me to change this review.

Really awesome how they took care of me. I had a lot of complications but they worked with my…read moresituation. Appreciate this place and they're wonderful service.

This is for the apartment complex. When it comes time to moving out you will not get your deposit…read moreback and you will have to pay to have the carpet replaced. I wish I could post a video of my place when I vacated because it was SPOTLESS - no broken lights, no dust, no broken disposal (though they charged us to replace it). Also, they will not allow you to o the final walk-through. Hmm, I wonder why...? Lastly, I got a parking ticket when I first moved into the apartment because they couldn't offer enough parking spaces for their tenants. I wrote corporate and email and they never responded back. I called them and left them two voicemails and they never responded. I've been in customer service for years and that is TERRIBLE on their part. This place is in the business to rip you off! Would not recommend.

Very accommodating and friendly. They are priced right and dop not gouge you after one year of…read morestorage like most do such as PUBLIC STORAGE as they are crooks there. Public Storage raised my amount $100.00 every year, so I left. Public Storage like most, start you out with a fair price, then at the end of the year send you a letter stating the increase. Take your business to BMB Secure Mini Storage you will be happy even if you have to drive over an hour or so to get there; it's well worth the move

Friendly family owned business. Billing was simple. Facility was secure and easy to access…read more No hassles storage. Would absolutely use again.

Clean, secure and wonderful staff! This is not like any storage facility I have ever used. Such a…read morenice change.

Very clean and professional facility, not to mention the wonderful staff that is always on hand, it…read morereally made my move easier.

There always so understanding when I'm late on a payment, there always willing to work with me when…read moreI need it and never are they rude when a payment is late and there prices are manageable when on a fixed budget .kindness and understanding goes along way..and I normally don't do reviews but just had to voice my opinion with 119 storage there by far the place to go when needing a storage unit ..

We have had a great experience working with Brett. We love the location of the facility (safely…read moretucked away, secure with easy access). Communication and responsiveness have been awesome. We would highly recommend this facility.

PATRICIA & her team are great! My mom put her entire household in one of these units approximately…read more10 years ago. Now that she is in a nursing home it was time to go through everything. Everyone is so nice & I found them to be extremely helpful. If I lived in the area and needed a storage unit I would definitely give them a call.

Been there twice now where they haven't had anyone trained to do propane - don't advertise it if…read moreyou can't do it ! What a waste of a drive and time !