Staff is very friendly, but trying to get a refund due for a payment that was made for months…read morebeyond my service contract terminating has been utterly frustrating. ENDLESS back-and-forth, with mentions that a check is being sent (..it's not), always friendly but unfortunately they can't simply issue a refund on my card. I would avoid for these predatory billing issues that I'm experiencing. Yikes!

I got a small storage in Boulder, CO ....I sent them a check for 6 months , they confirmed receipt…read moreand 2 weeks later i get an automated email and text saying my account is past due ... WHF ?? Plus my rate i was told it can randomly go up FIVE TIMES ?from like $20 to $100 a month ...

Overall, I was very happy with this storage facility. It was clean and functional, and the admin…read moreprocess was straightforward. The initial discount on the first month also made it cost-effective. Nevertheless, I received a price raise of $30 for my 10* 10 box after 5 months. It came in the mail to my parents while I was overseas (I never received any communication by email). For this reason, I wouldn't use them again. That price increase in such a short amount of time is beyond inflation and felt misleading. I hope they reconsider this policy because otherwise, I was satisfied.

Storage is storage, right? Nope, not with Empire. With this company I felt incredibly well treated…read moreand very safe to store my most precious possessions. The owners are detailed, and kind, and the facility is new and beautifully clean and well maintained. They're really incredible people which makes all the difference.

BEWARE!! STORQUEST STOLE MY LIFE THIS WEEKEND!!! My 10x30…read moreunit was auctioned "ACCIDENTALLY" to someone-after renting here for 3 years and paying them thousands of dollars, assuming my belongings were safe in storage here. So far, all I have gotten was "SORRY, IT WAS A MISTAKE" from the manager Mary. After logging into my account and noticing one of my units was no longer showing, I called them immediately and was informed that they "didn't know why it wasn't showing" and "think it may have been auctioned", like it was no big deal? HOW DOES THAT HAPPEN??!! It was only after begging the employee to have the manager Mary call me ASAP that I was able to confirm with her that, YES, it had indeed been "accidentally auctioned" along with someone else's unit that was also "accidentally auctioned" because of her "mistake". How do 2 different customers' storage units get accidentally auctioned?!? I have made several panicked calls and left voicemails PLEADING for them to fix this ASAP. As if that was not bad enough, Mary (manager) also informed me that she was ALLOWING THE BUYER ACCESS AGAIN LATER THAT DAY to empty the remainder of my unit!!!!!! This was AFTER she had admitted to me that she was sorry and this was her "mistake". She was going to allow him to continue taking THE REST of my belongings out of MY UNIT that SHE accidentally auctioned??!! AFTER she had asked him to bring everything back and told me he understood and had agreed to bring everything back. And she didn't understand why that would be a problem? ALL of my irreplaceable belongings ARE GONE! And not one employee at Storquest seems to care about resolving this, which makes it seem like this is just something normal that happens all the time there?? No one there has seem alarmed/concerned at all by this. Aside from this experience being a complete nightmare, THIS IS FLAT OUT WRONG AND ILLEGAL!! This is everyone's worst nightmare when deciding to entrust a storage company to store your life at their facility. They have not done anything to get my belongings, memories, my children's keepsakes back!!!! I will be contacting a lawyer TOMORROW and aggressively pursuing legal action against them!! Mary-store manager Makayla and Josh-district managers HAVE DONE NOTHING!!!

Very helpful staff and nice, clean facilities. I reserved a 10x10 unit online but when i looked at…read moreit in person I realized it was too small for my needs. I needed a 10x15. I expected the change over to a different unit to be a drawn-out process, but the onsite staff made it happen quickly and painlessly. And they still honored the online reservation price, a big win for me. As for the unit, I got a 10x15 driveup with a roll-up door, which is necessary in light of the size of some of the furniture I'll be putting in there. But there's an added bonus in that the unit has a 2nd door on the back that makes it accessible from the inside of the building. Another win as it allows me to put items that I might need to get to frequently near the inside door while the larger, long-term storage items can stay by the exterior door and out of the way. I am a repeat customer of this location. And as long as I remain in the area it will be my storage of choice.

Good service. Attentive, organized, reliable. Facility feels safe and maintained well.read more

We have been using BSS for many years. Denise is the best manager yet. Super professional !!! She…read morehas made it very easy for us to get in and out and rent extra space as needed. Also, is super smart and when we had billing questions was abe to get us invoices immediately. Denise, you are the best. Thank you again for all of your help and support. Mary & Tom SAG

We had a storage unit with Flatirons for the past 2 1/2 years for my mother-in-law's furniture…read moreafter she passed away. The initial fee was never raised in all the time we had the unit (10x10). The initial fee was not some low fee that was then jacked up which was our experience at another nearby storage facility that we had for my elderly parents. Additionally Flatirons has all indoor storage areas. Our unit was clean and climate-controlled and for a price LESS than what we paid at the outdoor unit we had for my parents. The woman working in the office was always helpful - and available for questions. Flatirons had dollies available for use which was extremely helpful. Highly recommend this place.

I needed to store all my belongings while my apartment was being renovated and I chose Flatirons…read moredue to its proximity and reasonable rates. The space was clean and easily accessible. In the midst of moving some of my items, I realized I would need a larger space and they were very accommodating in moving me to a larger unit without any difficulty. An issue with the automatic security doors not working at one time was resolved relatively quickly. Both Cathy and Ian were very easy to deal with and were very helpful with any questions and concerns I had. I would definitely use them again.

I talked to customer service on the phone two weeks ago. They were unwilling to fix the situation…read moreand clear not as apologetic as their Yelp and Google response suggests. I think they are really misleading.

Wonderful climate controlled units. Even when there was heavy smoke outside, the air in the unit…read morewas clean.