Eric did a great job!!j He's the best! I've been there for over 10 years. I'll keep my items there…read morebe of him.

I dealt with Deb at your location and she was very helpful, patient and knowledgeable. She was a…read morepleasure to work with. This is the kind of customer service that all companies should strive for in their employees.

Worst experience ever! I have been a loyal customer for 10 years. Most recently, in Feb, I was…read morepaying $527, March $623, and May $724. In the span of 3 months, CubeSmart raised my rent $200. No other storage Company on earth would do this. They did this to a loyal customer, imagine what they will do to you. I called the location and he basically said there's nothing he can do, as "Corporate" establishes the pricing. I am writing the States Attorney and Better Business Bureau. This is crooked.

I am very grateful that I came across this facility in my search for a storage facility. The…read moregeneral manager Pam is awesome she is very helpful and friendly and willing to answer whatever questions you have about sizing etc. And when you leave you have all the answers you need to make an intelligent decision on storage. And once you rent a box she makes sure you have all the info you need so that you don't get hit with a mete fee or cheat yourself out of your storage time. If I ever need any extra storage in the future I will definitely come here without question. And I will recommend this place to everyone I know, it's that great.

$100 rent increase in under a year. Customer service is terrible. They obviously do not care…read more Loan sharks of storage units. Do not recommend.

Mique is delightful! She was very helpful. The storage is easy to access, very clean. Great…read morevalue, great service.

When I started renting a storage unit in 2020 with Keith being the GM every thing was great. Since…read moreKeith left, and his replacement obviously left I ended losing my unit because of financial problems and it was auctioned off for $5 with another location sending me a bill for the additional $1400 owed WTF???????? If I had known it would be offered for $5 I could have sent someone there to buy it and save my stuff. It's been impossible to email or call and no one seems to be able to tell me anything. I am very upset that the so called "great" customer service went from a 10 to a minus 50!!!!!!

The wrong size truck to be picked up in the wrong city, and the wrong size storage facility also at…read morethe wrong location. All for twice the price that other moving and storage facilities offer. And to add insult to injury, they insisted after all of their mistakes that I paid an additional $4.50 for tolls, even though I have an Illinois toll collecting unit that I use for paying for tolls when I go through them. Honestly, after all of their mistakes you would've think they could've erased $4.50, but that is just how greedy this company is.

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

This is a top-notch facility management is attentive and the place is kept clean and neat. The guy…read morewho runs the place is very attentive and typically available if you have a question. There's also large vehicle storage and that is also kept neat and orderly.

Went looking for storage over the weekend and this was my 3rd stop. I can't tell you enough how…read morenice it was to have a live person there to work with. They were very personable, friendly and easy to work with. I would have given all 5 stars, but I had an issue with my pass code, but again, had a live person call me back about the issue. I highly recommend these guys as their service is great and their prices are very competitive.

Great place to store your things if you are moving and your new place isn't ready for you to move…read moreinto yet.

What truly stood out was Tiffany Adam's customer service. She went above and beyond to ensure I…read morefelt comfortable and informed every step of the way.