Great customer service..Eric is always in great spirits and happy to help... He goes above and beyond to ensure customer satisfaction, leaving no issues unresolved. The office is always clean and so is the property. I can't say enough good things about Angie as well! Thanks Eric, for your service & assistance!! read more

I would say worst place to store belonging. Was not pleased since day 1. I could see through next to the neighboring unit. Was questioned exactly what I was storing . Throughout my rental time with this place Rent would just increase without any notification. You miss one day and you are already getting calls and e-mails about your payment needing to be made. And when you were late they would be calling your relatives about the payment. I remember recently speaking to Angie about my late payment told her I had just lost my job and that I would figure it out and make my payment soon. Emails and calls kept coming in. I was going through looking for my missing dad and at the same time with a back injury and seeing those annoying calls was very overwhelming. Answered one of the calls and she told me I had to pay my overdue amount which I did then I got a call back stating I didn't have access to my space because I still owed another amount. Then by this time it was more that I had to pay which was not right. Had issues paying the remaining balance the system was not taking my payment. Tried contacting real customer agents and to be honest it was a mission to talk to someone. Bot chats are the worst because they don't understand your questions. Finally was able to get my payment done and when I did go try to access my unit my code wasn't working. Again I had to go out my way to get help. My code was Locked and I had no gate access to get to my unit. Apparently it had to be refreshed because it hadn't passed enough days that I made my payment so it wasn't giving me access to it. Then I encountered I needed a code to remove the extra lock that was placed on the lock.This was the worst experience I've ever encountered with any company. There is no real customer service support helping or easily to access for questions or concerns. At this point I didn't not want to speak to anyone from my Rental space. I needed help from someone other than my storage office. Took numerous attempts to actually speak to someone and that should not be. Finally I was able to access my unit and come to see some of my stored items damaged maybe by rodents . At this I want nothing to do with Public Storage but I hope my review helps others in going with different rental company who actually cares about their customers. Owners should be aware how frustrating is for customers to have their rent increased without notification and even worst to have to talk with the same people frustrating you because there is no other customer service personnel. read more

Love the manager Angie ! Always so professional and explains everything , def coming back if I need storage again !

Angie the property manager is the best friendly always remembers everyone and the property has never been so clean!!!!!

The ABSOLUTE WORST BUSINESS! I've rented a space for less than a year and have to say NO ONE EVER RETURNS YOUR PHONE CALLS! NO ONE EVER SEEMS TO BE THERE WHEN I NEED TO SPEAK TO SOMEONE. although the signs says open with the hours of operations. One day I was so frustrated (They put a codes on doors that I had no idea about) NO EMAIL OR CALL ABOUT A DOOR BEING PUT ON! NO CODE WAS GIVEN TO GET TO MY STORAGE. I called other locations and no one could help me so I started banging so hard on the living quarters next door. After half an hour-45 mins of banging on the windows, door and screaming! a girl finally comes out trying to wake up. This was about 10/11am. on a Friday when the sign said they were open. I'm taking my business elsewhere... read more

I've had a 10x19 space since about '17 and had no issues until last 18 months. All of a sudden, without notification, my space went from $200/mo. to $660/mo.!! - they said they emailed me which is a lie, I've kept ALL emails from PS since I moved in. They agreed to adjust the rent back to $200/mo. Fast forward 6 months and my rent is back to $660, again without any notification. I called and left several messages attempting to get clarification with no response. The 1 star for the lack of transparency and rent gouging. I read other stories about PS raising rents on customers with long term storage because let's face it if I was using the vehicle I wouldn't need to store it at your facility. Very disappointed in the crude business practice either for PS in entirety or this franchised location. Never get another penny, or half penny from me again! read more

I've been using public storage since i moved a few times and i need a place to put furnitures in... Throughout all these years.. This is the 3rd locations i've been with.. And i gotta say, i love this branch! They have the best staff here! Specially Angie! She is just a sweetheart! If u call the office and leave a message, u dont have to wait tho whole day for a call back! She will call u within the hour!(my case less, less than 30 mins!) And she was very polite, very friendly and Very helpful! She will really guide u to what u need and what will help u save money at the same time! I really recommend this place! read more

once again im on here to explain the worst experience i had staying at this storage location i spoke to angie i moved my stuff out because once renting the space i had stared off paying ($123.00 ) a month then ($163) then it went to ($183) then to ($193) then jumped up to over ($200)dollars i wrote a yelp review and the location called me to ask if i can take my yelp review down and they would lower my fees which i did not take down i moved all my stuff out and they called me and said they are a month to month contract and since i move it out on th 3rd they are still charging me and i had 10 days to pay ($163.00) or i will go to collections. lets just this is by far worst location i came to !! i will not be pack and for anyone wanting to come here read contract before coming read more

I have used this public storage many times, and every experience has been amazing. Angie the manager is extremely helpful she was very caring with my mother when she needed a storage unit she went above and beyond. I would highly recommend this storage facility. Ask for Angie :) read more

Great customer service! Angie was so helpful and made the whole process so simple. Very professional and efficient. Glad I came here! read more

Very clean well kept facility. Check in was a breeze. Keep up the good work

over phone service was great easy to acquire unit once at actual location had issue getting through door called Publiic Storage they open facility over the phone Thanks for help then I met Angela site employee who was not on site at time and came aggressively blaming me of following another vehicle I advised to get her facts straight and explained how I was helped over the phone she then said I had to check in with her which I won't have had an issue but she was not on site! My apologies for blocking driveway but it was hard to back up please review footage to confirm all in all Great job helping just onsite personal need to be more helpful less aggressive attitude and understanding the customer needs! read more

Nobody answered when called many times. Nobody called after message left. And nobody in the office when visited. I waited for 20 minutes at 2.20 pm and drove around inside the facility but still didn't find anyone. Wow!!! read more

Angie is amazing! It's hard to find people who are still willing to help out when it's needed and Angie was there for me. If not for her I would had been left with two separate stressful situations. I wish more people would be as helpful as she is. read more

I've been storing my stuff here for a little over a year now. The prices are much more reasonable than other storage facilities around... perhaps because it is in an industrial area? Access is easy through a gate and I'm glad they require a code both to enter and to leave. That gives me some peace of mind that even if someone gets in, they just can't simply leave through an automated gate and take off with people's stuff. Gates are accessible from 6am-9pm. Make sure you leave before 9pm, because once the gates lock, you cannot get out... unless you walk out. It also will not let you in until 6am sharp. I once got there about 15 minutes early and could not get in. I even tried one minute before and it would not let me in until it was exactly 6am. The workers I have encountered here have been nice. Especially the manager Anthony. He was very helpful and nice and took his time to answer my questions and make me feel comfortable. As far as your storage, you are required to have renters insurance, which is about $11 a month, or you could pay more for higher coverage if you have stuff of more value in the storage. If you have your own renters insurance, you can show them that also instead of buying theirs. You can make payments online or set up auto pay as well. I have mine on auto pay so I do not end up forgetting. First month special is $1 for the first month. You can rent small or larger storage units, and even rent spaces for your cars/rv, etc. The larger storage unit has a light inside. I had originally rented 2 units, a smaller one that was 5x5 and a larger one that was 10x10. I finally moved myself into one storage after being too lazy to move the stuff over. Checking out of the other storage was a breeze... first I set a move out date online - a day where I could come back in person to check out, then the next day, I already received a call stating that they would check me out and that I did not have to do it in person! That made it very easy for me!! read more

I was guaranteed and paid for a specific storage unit and when it was time to store my items, come to find my unit was given to someone else. I'm surprised Public storage does business this way. I'm not one to write bad reviews, though felt l had too in this experience. read more

From beginner Ng to end, everything was handled great. Put my mind at ease and I could get my stuff stored. Thanks to property manager he was very sweet read more

do not trust or rent from any public storage!! if you move out early you do not get refunded, they do not pro rate! they keep your money!!! lesson learned...do not pay for full month if you do not think you will be there for whole month!! never again!!!!!!!!! read more

Booked a reservation for a storage today and it was as smooth as can be. Anthony was working the front desk and was super helpful, he made the process very smooth and stress free. From start to finish the whole process took maybe 10-15 minutes tops and I had the keys to our unit along with any other info I needed. read more

Easily trapped into a binding lease agreement. Overpriced locks and storage equipment I guess that's a part of their business however I received no sympathy for during these conditions with this pandemic after losing my job. Called the district manager to later hear her attempt to claim they are a compassionate customer service oriented establishment which is hard to believe. Save your money go with U-haul who actually cut breaks for students and vets. read more

Thalia helped me out the other day. She was great. Amazing customer service. Thanks Thalia keep up the good work!!

Anthony and Karla were amazing! Great customer service and they helped me with everything I needed.

I have never posted a review - but after this experience, I feel compelled. My daughter is a student at Azusa Pacific University and at the last minute had to vacate her dorm due to Covid-19. She rented a unit (on her own) but she and a roommate entered the wrong name on accident when filling out the online application. When they tried to transfer the unit, and no one was willing to work with them. Long story short, Public Storage would not let them transfer or correct their mistake and we were charged $485.11 for one month's storage on my credit card. College kids trying to do things on their own, was a bad idea. Anthony at the Irwindale location and Denise at Public Storage corporate were unwilling to work with us to resolve the matter. Public Storage continued to tap my credit card was being tapped. I strongly caution using this facility. read more

Definitely a 5 star. Thalia approached to me with great energy. Thalia I appreciate you.

We came in on Friday 01/02 and the office was closed. They had a sign stating they would return in 30 minutes. I wish we didn't had to wait, but i get it maybe they were out for lunch.... 2 Girls arrived and one of them attended us, she was very courteous and helpful. She asked my mother questions to determine what size storage would benefit her. She then showed us the storage. The total process took about 40minutes because their system was down, otherwise probably 20 minutes. We like that the gate hour for closing is 9pm and their storage units are on the 1st floor. read more

I was very impressed with their service until I learned that they increase your rent every six months! It's about 10% more a month. That's insane! It's okay to rent for a month or 2 but if you plan to stay six months or more plan on a huge increase every six months! I have read many reviews on ConsumerAffairs.com I recommend reading those before storing your belongings at Public Storage in any city or state. I wish I had read them before storing there. They go over the contract briefly (which is on a tablet) of course they fail to disclose the increase and just have you sign after they explain "most" clauses. That seems very deceptive. I would assume we can expect a "class action" lawsuit in the near future. Maybe it's "extrinsic Fraud, "a deceptive means to keeping one from enforcing her legal rights." They intentionally leave out (verbally while explaining the terms in the contract) the price increase. I feel it was completely intentional. Then they say... well you signed it... Look around at other storage facilities and make sure to ask about semi annual increases! read more

I missed my appt, but Anthony followed up. I missed another, and Anthony followed up. I was late for the 3rd and barely showed up in time before closing. I was embarrassed and had no excuses with the exception of sincere apologies for my hectic sudden move. BUUUUUT, it was obvious that no apologies weren't even necessary as I was greeted by Anthony & Priscilla with friendly smiles and a warm greetings. Anthony was just happy that I was finally able to make it in. Truth be told, that made me feel even more guilty! Needless to say, I was in a mad rush to try to get out of there before closing, but alas, the process ran just a bit over and so I was aware and moderately concerned that I was keeping them. My concerns were returned by a strong reassurance from both Anthony and Priscilla that we were nearly done and they both never made me feel like they were rushing me through to get rid of me so they could clock out. They were so very conscientious from beginning to end. The most impressive thing that Anthony achieved that day was the successful alteration of my frame of mind. I walked in feeling like an absolute flaky loser troublesome potential customer and by the time I left, I was a happy, confident, and accomplished Public Storage Customer. Since then, Anthony has continued to provide 5 Star service and never ceases to amaze me! The words "Thank You" are not sufficient to convey my gratitude. read more

Perfect Fit! I tried doing my own research on size and what I would need; however, thankfully Anthony helped me pick the perfect size. I was able to get all of my stuff in one shot. Each time I went to pick something up or drop something off the security was on, lighting worked, and when I called to get ready to vacate the staff was very pleasant to deal with. I vacated today and again was able to access all of my stuff with no problems and found the place secure and clean! I'd never used a storage facility before but these guys here are the tops!! I would definitely use this location again if needed. read more

The manger Anthony at this location is super helpful! He's super friendly and gets to know each and one of his customers. Would definitely recommend and return to this location If needed. read more

Awesome staff.. Anthony, the Property Manager, is always very professional yet friendly & courteous. Last time I dealt with an Asst. Manager by the name of Vicki, who was also very professional with great customer service. The property is always clean & very well maintained. I highly recommend this facility. read more

Public Storage - Self Storage Near Me - Irwindale, California

Started renting a unit back in 2015 with the help of the storage manager, Anthony; who happened to explaine all details about my unit, billing and coverage in a simple and understanding matter. I sure will recommend the location for anyone who wants a out door storage unit where you can drive in and out easily :] read more

Had the pleasure to meet Anthony & Araceli (New Trainee) Today 10/28/2017 First Off Public storage as a company are GREAT I called this morning to get a quote. The CSR on the phone asked for my home address and informed me they have 3 storages in my area after that she informed me to Anthony location. That's when I meet Anthony & Araceli they showed me 3 diff sizes I picked the one that bat fit me. THANK YOU Anthony & Araceli for great Customer Service Araceliyiu have a great Trainer !!!!! Oh did I forget Prices are GOOD TOO !!!! read more

Great customer service! Anthony helped us and was very friendly and helpful with everything we needed. We kept our storage for several years and everything was safe when we were ready to get our stuff back. Access hours were long which was also very helpful. read more

Anthony did a great job getting us the storage we wanted! He was really fast and got us our storage unit within 10 minutes!

Normally I am not a big fan of Public Storage, but recently decided to give them another shot and I am so glad I did. The Public Storage in Irwindale is miles above the competition. The manager is friendly, helpful and a great sense of humor. Property is easy to get in and out of and unit itself is just right. Definitely glad I gave Public Storage another chance. read more

Anthony is the property manager and is very gracious and helpful. My experience from the first contact was professional and pleasant. I would recommend this Public Storage Location to anyone. Extremely Satisfied! read more

You know you read reviews and wonder if you can trust them but I have to say this place is really all that you read. It was simple, my storage space was ready when I got there, lock waiting, and that was it! Anthony and company have been more then accommodating even when I have to occasionally have to be reminded what my gate code is....lol. Great place thanks for everything! read more

Jose &Anthony are the best !!! Customer service is 5 Star. They helped load and u load my things and gave good rates .

Since I can remember I have always had a storage unit. Not gonna lie, I'm a sucker for deals! For the last 4 years at least I have been using this PS to house my stuff. I chose them because of the price, great location, and excellent customer service. Cheaper then most! The site is well maintained and clean. Location is great! Anthony is in a word AWESOME! Helpful, friendly and always willing to go the extra mile to make his tenants happy. read more

I'm moving in a few weeks, so I went in to buy some boxes and check the place out. I was helped out by Michelle who was very nice and professional. The facility was clean and maintained, so I'll probably come back to rent on moving day. read more