Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

This storage facility is superb! It is safe and clean plus the Manager Rick is very knowledgeable…read moreand welcoming...I highly recommend

Came in to the office today to obtain some information on a storage unit where I was greeted by…read moreRick. He was very welcoming and knowledgeable. Property was well maintained and clean. Unfortunately I wasn't able to rent today but will keep this location at the top of my list.

Clean and secure storage. Convenient location and great staff. I highly recommend this location!read more

The location is perfect for where we stay. The property is well maintained, the locks for the units…read moreseem secure and there are cameras through out. It seems to be a very secure building. The concern though is that I needed a unit with 40sq ft. I signed to pay for a 4'x10' and the unit is actually 3'x10'. I realized it was smaller when I was moving my items and it wasn't fitting as I expected. The property manager Jessica was super helpful when I was looking to rent a unit, yet was matter of fact when I raised the concern about the size of the unit. I asked her about the foot difference in the unit size and she said they have a disclosure that says unit dimensions vary. It's unfortunate that this business runs this kind of business. The unit should reflect that it's a 3'x10' instead of 4'x10'. I'm paying $83 a month for the 3'x10' and had to pay a $25 app fee. Thankfully, it's a month to month. I'm looking at other storage locations. Other places said units may vary an inch or two but not a whole foot. I advise measuring the unit you may rent to make sure it meets your needs since the listed sizes are inaccurate.

Management is trash Kimberly vandorean is so unorganized she says one thing forgets she told you…read morethen jump your ass later and you have to remind them you said exactly what she said she cannot keep employees always short staffed then when you pick up the slack due to her not having a assistant for months due to her firing them for unruly reason she blames you for the occupancy being low which is out of my control she bashes her husband which work for the company's brain vandorean in front of me she stated she could kill him in office in front of me due to him making a mistake with auction she is very rude very unprofessional do not work for them because even if you go above and beyond there no recognition no room for raises if you have kids or family you will not qualify for onsite living due to your children being a disruption she is all around bad management and just make shit up so she doesn't have to actually do her job

Great storage we recommend all our customers to rent storage space here because they are secure and…read moreclimate controlled as well and have a great customer service team managing the facility. Thank you Donna and Christine!!

I had the absolute pleasure of working with Keenan. He went above and beyond to ensure that I got…read morethe best price and that their facilities met my needs. It is workers like him that keep me a loyal customer.

Scumbag company. Will offer you a rate and then raise it over $200 once you have stuff moved inread more

Wow , this place was super convenient. Anne was great and had exactly what I needed. The facility…read moreis tucked in right behind the old TJ MAXX. I wouldn't go anywhere else. Thanks y'all.

From the owner: Located on Memorial Drive near CityCentre and the Houston Energy Corridor, Rummel Creek Mini…read moreStorage is West Houston's trusted choice for secure self storage. We serve Memorial, Spring Branch, Westchase, and the surrounding communities with affordable units and vehicle storage options. With easy access to I-10 and the Sam Houston Tollway, you can get in and out quickly. Choose from large drive-up units, personal storage, and business space with 24/7 gated entry. Whether you're decluttering your home or storing your vehicle, we've got the extra space you need. Reserve your unit online today for stress-free storage in Houston!

Do not rent a moving truck from here. These people are totally incompetent. I made my reservation…read morefor a truck at another location. I was transferred to this location. The man not only had his mask around his face, but he was also trying to get me to not take the dolly I had already reserved online. On top of that, the reservation amount increased by $200 without much of a clear explanation. He also gave a $5 credit to full up the tank when the previous customer brought it back at 1/4 of a tank. This process has not been seamless at all. Please avoid this place!!!!!!!

Worst uhaul ever!!!! i was showed and MOVED INTO a storage unit that was quoted one price turned…read moreout to be twice as much as i was quoted. When i tried to get the issue resolved the lady who rented me the unit had been fired and i was promised a compromised amount to pay. that never happened and now i'm stuck with a unit that I cannot afford and paying movers to move to another storage is expensive as well. Then my unit and someone else unit was broken into and i'm almost positive it was an inside job due to the other lady being in a completely different building than mine. DO NOT Waste your money here!!!!!!!

I found a great storage space for and amazing price. the units are so nice and clean. Kayla was…read moreamazing she was patient and showed my many units without rushing me to make my decision and she explained things well.

They were quick to help me and were respectful. Didn't waste time trying to up-sale me. Got what I…read moreneeded, and got out.

I used this storage for about 2 years. While I realized…read more that using storage is probably on the long run a wrong way to go, I was happy I used this particular one. Morgan has been very helpful in addressing all my concerns. He is really great. Looking at other reviews, I realized he is probably the only reason this business has 5 star ratings. He even helped me pack my van when I terminated my contract.

BEWARE. this is a bait and switch!. I have a unit here which was guaranteed access from 6 am to…read more9 pm. Out of the blue they change the access hours to cut off at 6 pm. They claim its for security. HIRE A SECURITY GUARD.

Of I could give zero stars I would. Thru moved us in and everything was great. We had one month…read morefree upon moving in. After a few months the amount doubled. No warning no nothing. The woman who worked there harassed my kids when going to the unit. They gave it on tape. They had us pay the rent and then she warned to call the police every time they come to the unit. No Reason for it other than them asking why she was tripping. the man that works in the office was nice and had common sense. They need to get rid of that lady and maybe they will get better. Even other customers stopped my kids when leaving to tell them she is like that with everyone and told them times to go when they can avoid her. Smh. I am speaking with lawyers now to get my money back they didn't refund for a month we we not there. You have been warned.

Customer Service is amazing and helpful. Matt helped me from my first experience and guide me with…read morethe best way to improve my move.