Great customer service. The staff was friendly, offered me water, lent me a lock, and explained the…read moreprocess clearly when I won an auction storage unit. Very nice and knowledgeable team.

Horrible customer service. I called the corporate office a week ago and was supposed to get a call…read moreback within 48 hours. Nobody called me. I have been renting from them for years. When I moved out of one of my two rental spaces I had to wait for 45+ minutes for an employee to finish their bathroom break to unlock the gate and my storage space that was already paid for. I called multiple times the weeks prior to clearly communicate and even called the morning of my move to pay my daily rate. However, my gate access was revoked (even though I have a second space at the same facility paid through January) and there was a super-lock on my storage space I was moving out of. It cost me over $100 for their employee to go to the bathroom. (Employee verified to my husband who located him that he was on a bathroom break). I called the Monday after my move to explain what happened and I was offered a $25 credit. This acknowledges they were in the WRONG. Yet, why am I paying more than an additional $75 for their employee's toilet break? When I called corporate they tried everything to blame their error on me. I wasted another 40-minutes on the phone with them and was left with the promise someone from corporate would be in touch with me in 48 hours. No such call occurred. This is sheer ignorance and GREED on their end. This is a horrible way to treat a long term customer. Loyalty goes both ways. This is the shadiest company. They're constantly raising their prices and never return calls. When I called the store to initially complain the young man working there LIED to me and gave me a fake name and number to management. Store your stuff elsewhere. Unit B3084 09/09/2023 - date my money was wasted on an employee bathroom break at 11am - 11:45 am My team of 9 movers had nothing to move for 45-minutes and cost me $115, and made the end time of my move late. To resolve this I need an apology and $100 refund.

Stellar Storage Safe fast efficient & affordable!…read moreThey handled everything Perfectly & under the worst circumstances (hurricane & no power) They got me efficiently moving effortlessly with a free loaner Truck if you get one of their premier 30x10 ft storage units Barbara Cash in all the commotion & chaos came through "Big Tex" Style - she needs a promotion & a raise!

The storage facility is clean and well-maintained. It is easy to access before and after business…read morehours. The staff is extremely friendly and helpful. The price was reasonable and they had a great move in special. Brenda is amazing. She is the reason I decided to use Big Tex Storage. She's extremely helpful. I had an issue at the beginning of my move-in. She made the transition smooth and handled everything with the upmost professionalism. She is a joy and a light to work with, and she has made a very difficult and move possible and more seamless. I definitely would recommend using Big Tex Storage for your storage needs.

Do not rent here if you are thinking about using the moving truck because that ultimately is the…read morereason I chose this place but I've called every location and no one has a truck that is working.

We have had experience with Morningstar on Voss Rd since they first opened under the Community…read moreStorage name. With Blake and Ashley in charge we have experienced a much warmer and welcoming vibe. The key to these industries is customer service. The team at Morningstar brings that to the forefront of their business model. I feel like our questions are taken seriously and we always leave with a smile on our face which is more than I can say for any storage rental facility in my experience. If you are in the market for a storage unit I would recommend Morningstar without question. You can trust that your belongings are in a good place.

My name is Suzlynn Bruton, and I am the Founder and CEO of I Am Isaiah 61, a 501(c)(3) nonprofit…read moreorganization. I am personally taking the time to write this review because we believe reviews reflect community. They show the heart of who we are and highlight how others serve our communities in different but equally powerful ways. Mark Silva at MorningStar Storage at the Heights has been absolutely amazing. Mark went above and beyond to assist us, and his customer service is exceptional. He made me feel completely at ease and handled everything with professionalism, care, and excellence. Everyone we have encountered at this location, including Aquarius, has been incredibly kind, supportive, and welcoming. Our organization serves and feeds communities throughout Houston, supporting individuals and families impacted by homelessness, mental health challenges, addiction, and food insecurity, including hardworking individuals facing difficult seasons. MorningStar Storage has been a true blessing to our nonprofit, allowing us to safely store the items we distribute weekly so we can reach more, do more, and feed more. Having access to a clean, safe, and reliable storage space directly impacts the number of people we are able to serve, and Mark Silva has played a huge role in making that possible. The facility is super clean, extremely safe, and welcoming. If there is such a thing as a storage facility that feels like home, this is it. We are incredibly grateful to have our storage unit at MorningStar Storage at the Heights. Thank you, Mark Silva, for your kindness, professionalism, support, and sacrifice. We highly recommend MorningStar Storage at the Heights to anyone looking for exceptional service and a company that truly cares about the community.

Super kind staff, great space, and the communication effort was greatly appreciated! Shout out to…read moreMark!

Service is excellent... Facility is very clean... Exactly what we wanted it to be! Cyrus is…read moreexcellent too. Very helpful!

Wendy and Cyrus both have been a pleasure to work with. This facility is top notch, and the…read morecovered loading area in the front is critical when faced with inclement weather. Very pleased with the security features at the property and would HIGHLY recommend anyone in the region requiring climate controlled storage to visit the property and meet the staff. You won't be sorry.

Community self storage was great. The ladies who worked there are always very helpful. Trying to…read moremake sure you get taken care of. They go above and beyond in the six years I've had a storage unit with them.

Great staff, clean and secure. Was there for over a year and…read morethey did try to sneak in rate hike.

I am very impressed with the team work that occurred today as I was scheduled to move my personal…read morethings due to an unfortunate accidental fire in the building not very long ago & cleared for a walkthrough. With that, the team was organized & professional & respectful with myself & other tenants. Thank you Elisa, Sal, Chris & Stephen... A special thank you to Elisa & Sal for being outside in the cold weather & keeping everyone organized in this unfortunate situation... Cubes Mart, you have an awesome team..

I've had one unit at this location for over 10 years, another for about eight. Until Cubesmart…read moretook over, I never had any problems. They did come in and re-do the place and it looks better. In the process, however, they didn't cover anything in my unit resulting in a quarter inch layer of crud over EVERYTHING. I had a big go 'round with them early on about paying with one check for two units. They never could figure out how to apply one check to two units and then wanted to charge me late fees because they couldn't figure it out. Of course, they would call just hours before they closed to let me know -- the following day being past the grace period. Worse, they lied about it and said they had called me earlier in the week. All calls to my phone are documented as to time and date. I have documented proof they did not. I guess I asked them to combine the units in one account so that they wouldn't screw it up anymore. Recently, they hiked my rates again (yearly, always) and I guess I overlooked the notice (my bad). I sent enough to cover one unit but was short on the other due to the hike. They called me and explained and said they would apply payment to one unit and crediti the other. I went in to pay the remainder and was charged late fees on BOTH units. Why? Because the units WERE COMBINED IN ONE ACCOUNT. The same person that had previously told me they would apply my payment to one of the units tells me this. I doubt I will be able to move out of there anytime soon because of Harvey. The minute I can, I'm outta there.

Of I could give zero stars I would. Thru moved us in and everything was great. We had one month…read morefree upon moving in. After a few months the amount doubled. No warning no nothing. The woman who worked there harassed my kids when going to the unit. They gave it on tape. They had us pay the rent and then she warned to call the police every time they come to the unit. No Reason for it other than them asking why she was tripping. the man that works in the office was nice and had common sense. They need to get rid of that lady and maybe they will get better. Even other customers stopped my kids when leaving to tell them she is like that with everyone and told them times to go when they can avoid her. Smh. I am speaking with lawyers now to get my money back they didn't refund for a month we we not there. You have been warned.

Customer Service is amazing and helpful. Matt helped me from my first experience and guide me with…read morethe best way to improve my move.