The owners of this place could not have been nicer! It seemed to be a well run, clean, and safe…read moreplace to store belongings. We came by one night and accidentally shut the door but did not actually lock the unit. We got a call the next day saying the unit was unsecured so we could come by and fix it. I appreciate that level of security and service. Sometimes there is a wait in the office since there's normally only one person, but again, were so friendly! I would come check this place out if you are looking for a storage unit in the area.

I signed a contract for a 10 X 10 storage unit on Feb 29, 2020. I paid upfront for March upon…read moresigning my contract and authorized automatic payments from my checking account. My contract says the next payment would be the agreed upon rate due on April 1st. On April 1st I noticed I was charged $34 more than my contracted rate. When I called management Ronnie (new property Mngr) stated that there was a new price increase!! This is unfair and frankly illegal as my contract states that tenant must be given 30 days notice before any changes in price. Is this a sudden COVID-19 price increase??

If you're searching for a clean, secure, and well-maintained storage facility, Extra Space Storage…read moreis the perfect choice. I'm very particular about where I keep my personal belongings, and I was truly impressed by the excellent customer service from Mila and Maria--they explained everything clearly and made the experience seamless. The location is convenient, the facility is spotless, and I highly recommend it if you need storage space.

The renting process was way beyond, which is very rare in today's world. The units were clean and…read moreready to move in. Robin, whom I spoke with several times was professional and kind. I spoke to a woman that was cleaning a unit, when I went to see our first unit. She was very helpful in helping me learn how to use the lock. Everything was clean and our first unit was ready to move into. Overall a great experience.

I wanted to say that Judy is awesome and has enhanced the experience we have had with the storage…read morefor our travel trailer. As we have dealt with other storage facilities in the past, I can state unequivocally, that Judy is and has been the best person we have ever worked with for storage of our trailer. In addition to being very personable, Judy is the one that you want to have as she knows what it takes to make the entire experience easy when choosing a storage facility.

Once again, curtesy and assistance were the key to helping me deal with an issue with my boat, and…read moremy insurance company Progressive had erroneously sent a letter to me, using the Storage Kings address. Judy called me, and kindly opened the letter, then after telling me the content, scanned it over to my PC, allowing me to quickly receive the information, and obtain the approval for on the water damage repairs... If I could give 10 stars, I would do it. THANK YOU JUDY.....*****

Unfortunately, the misunderstanding and communication at this specific location led to the…read moreunauthorized sale of my unit, here on Rayford Road in Spring. Legal action has been taken and charges have been pressed regarding my matter and concerning the previous damages to my unit and rodent infestation at this specific location. I am devastated by the lack of communication and documentation the from the staff and management at this facility. I have provided several pieces of evidence to my attorney showing the incompetence of this exact location and the two staff members. Though I'm heartbroken over the sentimental and emotional loss of what my unit contained, I strongly recommend looking elsewhere. I hope what happened to me NEVER happens again! This place and these associates leave me disappointed and disgusted. PLEASE BEWARE!

I had one of their biggest storages. The 50ft. Prices started at 389 a month. 6 months in they…read moreraise it. I ask them then will this continue and I get told its to adjust to current market, and rent won't get raised more than 10%..Time goes on, I get a notice saying the rent is being raised 112 a month, making it nearly 600. Then a notice immediately follows saying the terms are updated and if you are late, they will charge crazy admin fees, basically what it seems like to me, to try and gain the contents if a 50 ft storage. Being disabled I had to move out in 30 days.. 50ft of storage in 30 days.. The really crazy part is, their comparison prices, were again some really nice facilities. CubeSmart.. you are not comparable to them. I was paying nearly 500.00 Now you gotta find a new person, give them 6 months of discounts and slowly raise them to even get to what I was paying.. You got greedy thinking I was stuck... Upon moving out it was found a storm damaged the roof and my stuff is now water damaged Office people are very nice though

Life is always expanding in unpredictable ways and giving back as we give back to those who are in…read moreour support groups. I love supporting the local small business community and helping others make smiles and new relationships that are so rewarding. Thank you to the managing couple, Phil and Jan of Prestige Storage on Birnham Woods, who were the most supportive of all. Thank you for your kindness, hospitality and helping make my move and business Event possible.

Ever since Phil and Jan left this place isn't the same. I rent a unit at the back of the building…read moreand the door is supposed to be unlocked at 6am. Twice I've been by there in the last week or so and the door has been locked both times. I am 9 months pregnant and to walk any further than need be to load work supplies into my car is a huge inconvenience. Hopefully the kinks will be worked out soon

If you need a storage facility go visit Lamar and or Kevin!These guys are very helpful and kind…read more They provided me with exceptional service from the beginning to the end of reserving my unit. So far,I have not had any problems with my storage unit and the facility has been clean and safe.

I have been a customer for 20+ years and loved the facility until it was bought a few years ago. I…read morerented 2 units at one time and have paid alot of money to this facility. Not sure who the new owners are but the woman that runs this facility needs lessons in customer service. I have had a few issues with her but the most recent was Feb 2024. I had fraud on my bank account and my bank froze my account. They reopened a new account and wrote a letter to my creditors so that I would not be held accountable for late fees and such. I called A1 mini storage to advise of my issue and the gentleman that I spoke with advised to send a check when I got my new ones in and to send the letter as well. Which is what I did. The woman at the facility called me and asked about the payment and I advised that I had just sent it in along with the letter. I advised what the gentleman had said, she started raising her voice and advised this was not her problem, that I needed to pay the $25 late fee. I told her that in all my years I had never experienced the lack of customer service that I have from her. She just started yelling. I really think she has a mental problem because I didn't see a reason for her to carry on the way she was. She was screaming at me and I couldn't say a word so I hung up on her. The times before I just assumed she was having a bad day but this is not an excuse. Needless to say I paid the late fee and am NO longer a customer. I will never advise for anyone to rent from these folks and I hope that many more will go elsewhere. Too many rental facilities in the same area to be treated this way. I paid 20-30K to this facility over the years and she acted this way over $25. Good Riddance to A1 Mini Storage.

The folks at A1 are so nice. They worked with me to get the right size unit. The units are clean,…read moresecurity is good and prices are best in the area.

I've been a customer for about a year and could not be happier with my experience! The staff is…read moreextremely friendly and helpful, and keep the facilities very clean.