This location is quiet and small but worth it! I needed to rent a U-haul at the VERY last minute…read more The owner had one available. She also mentioned if she didn't have one at her location to just call and she would find one and get it for me so I wouldn't have to drive all over looking for the type of U-haul I needed. She was extremely personable and laid-back, unlike the bigger u-haul places I have rented from in the past. I would highly recommend this place!

Riko is by far the best guy I've ever worked with. Down to Earth, knows the place inside and out…read more Removed all the barriers to everything. From truck to dollies to location of the unit I needed. Even gave us a few bottles of water The guy is just on the money. 10/10 recommend.

THIMOTHY YOURE THE…read moreMAN. it was my first move. And in only 15 minutes I understanded what to do. Type of truck Time All the payments I really enjoyed and it was useful for our new home.

Terrible!! We rented a trailer online and did the online "express check in" but still waited for 43…read moremin once we got to the store. They were super bisyonly had 4 employees

Overall I had a good experience, but there were some confusions as I selected the mobile check-in…read moreexperience instead of dealing with someone at the store. I like this option especially since we're still going through a Pandemic. I followed the directions on website to the T. The only thing I would suggest is 1. Show a video in how to open the Word Lock Pad. I had no experience with that particular pad, so took a few struggles before I figured it out. 2. My check-in time should not be the time I arrive, but the time that I actually finish with all steps to check-in. 3. To extend or add time to my return of the vehicle was not accessible. I had to call in to do so. That makes the web page a little inconvenient. I want to add that the upload speed was slow, and the approval process was slow too. As for the check-out experience: 1. There should be signs on the tent to park vehicles under the tent when returning. Signs should not say "equipment returns" only, but "equipment and vehicle returns". 2. I followed the website to park my vehicle in the parking lot, and was going through the steps to notate the gas levels, odometer, and cleanliness. The last step was to lock the key in the back, and a worker came up to tell me to repark under the tent, and leave the key and lock in the cup holder. I have no issues following the directions, but the website and workers are countering each other. Who am I supposed to follow? It's not supposed to be confusing. I think they need more signage, and clear up some confusions.

I rented a u-haul and a storage room. Great, friendly attendant and did everything they could to…read moremake sure I had what I needed. Walked the to the I-haul with me and let me know how to check in. She also rented me staorage with their system down and made the needed adjustments when could and as mentioned that I might be getting a better price when the computer started working. She was right and my account was updated. I appreciate the kindness. I noticed customers coming in with no patience. She was doing all she could do. She was being blamed for stuff that the customer should of brought. She still maintained and assisted to make sure they received what they needed

The worst customer service ever!without patient, you could feel her negative energy and watching…read moreher make you feel uncomfortable. When you asked her for help, she was being very unkind and felt like she just wanted to be unbothered and just watch YouTube all day.

Amy was extremely disrespectful to me and my family when I went to pick up our vehicle. Not only…read morewas she super rude she just canceled our reservation because they didn't have any cars available. Rather than helping us get a car she said "it's spring break what do you expect". Asked numerous times for help and for a better understanding but was just shot down by her disrespectful and poor attitude. I don't recommend using this service for car rental.

We rented a vehicle from Magnolia, Texas for a trip we were taking with our family. Upon receiving…read morethe vehicle, we got home to realize it was having electrical issues, the display screen would go blank or freeze at any given moment. This led us to not have any control of the AC System or the radio amongst other features. The weather had brought in a cold front and we couldn't even turn on the heat. We were leaving on our trip the very next morning so we loaded it up and started our drive to Florida. Immediately as soon as the customer service was open, I called numerous times and spoke to numerous people. Finally, I was told to drive it to the airport in Louisiana for an exchange. At the rental counter, no one was available to assist us and I finally found an employee inside the rental area who said they were short staffed. She handed me another set of keys, said I didn't need to sign anything or get new paperwork for the previous or the new vehicle- Just to move all our stuff from one to the other and leave the original vehicles keys in the car. We exchanged a ford explorer for a Jeep grand Cherokee. While we were exchanging vehicles, another budget employee came around collecting keys from other vehicles in the parking garage. We brought him over to discuss a rear light that was busted out. He wrote up a note on our paperwork along with his employee ID number and told us that it should be sufficient. I took photos as well. Upon turning in the secondary vehicle, the lady did a walk around, interior check and printed out our final bill. This morning I woke up to an email with a damage report on the jeep for the busted out light. The whole experience, from beginning to end could have been better. Now to be blamed for damages we didn't cause... not taking the chance on y'all again.