13 year customer of ExtraSpace Storage. Understandable for 5%, or even 10% rate hike, but…read moreoutrageous 75% rate increase?? Other companies offer 1 month free or discount for paying in full for 6 months or 1 year, but not ExtraSpace. I guess they will add a few new customers willing to pay $225 a month, but pretty confident they will lose many more longtime customers to offset the new suckers/customers

The manager Sheri Watson is very friendly and is always willing to assist with a smile on her face!read more

The onsite manager was not present while the gate was broken and has been broken since 01/07/2026…read moreit is now 01/31/2026 and 3 units have been raided while she was away and by some magical way the 24/7 surveillance cameras can't be pulled up either will be suing for negligence and the cost of everything I lost 1/10 wouldn't recommend these people aren't trust able take your items and money else where.

Greetings to All! I…read morerented three large climate controlled units. That said...no mold, no vermin and no problems. I had the units for about 8 months. Thanks to Gayla!

Always had good service from Sharon but can't get a hold of her anymore. And now corporate is back…read moreto its old games. Jacking rates up on existing customers while advertising low rate to new customers. I really despise storage king as I have been a client there for over five years and every time I work my a$& back down, they jack it back up 40% over market rate. But they know that most people. That are using storage can't afford to move their stuff. And so they just keep screwing us over. Find me an honest storage facility and I'll put my name on the waitlist because if they're honest, I'm sure they've got people waiting in line to do business with them.

This is the best storage unit I ever rented, due to the awesome manager! Sharon is wonderful! She…read moretruly cares about her tenants and it shows in her kindness and attention to details! I highly recommend this location! When the manager cares about their tenants, it makes the rental experience so much better! Thank you, Sharon! You are greatly appreciated!

Horrible place, manager would not move her car so the movers truck could park. She just wanted to…read moresleep. She says to not disturb her. Avoid this place if at all possible. Zero stars

Terrible customer service! I spent hours on the phone! Tried to go to the property several times…read morewith no luck. The app was of no use. Even though I canceled svc on unit I was charged 3 months in a row. Im in the process of looking for alternative storage companies for my millridge unit that I've had 5+ years

Having used several different storage facilities over the years, I have been favorably impressed…read morewith the cleanliness, individual security codes, wide aisles and rental options. Nicely covered and electric available. Allison is extremely helpful and friendly.

A great facility to store your boat or RV. The facility is…read morenice and clean. Great customer service. The facility is very secure. I would totally recommend this facility to anyone.

Let's start with the stolen property from MBS by the employees of the storage facility. We had a…read moremotorcycle in storage that my husband had restored. The STAFF of MBS moved it into a smaller unit for us. The seat, the battery box and the plugs were all missing when we picked up the bike, and they were definitely there and the bike was intact when we put in the initial unit and the last time we saw it. In essence they stripped the bike before we could get it out of there. The ONLY people that touched that bike were the staff members of MBS....... So, if you're reading this you can connect the dots from A to B, who actually stole from us. We have a very good idea who it was but we have no proof and they do not intend to ever provide security footage or an answer as to who took our property.....what security footage??...they don't know a thing about it...hmmmm They are the absolute worst people I have ever dealt with. That person is filthy, disgusting and downright evil. We were not only the targets of theft, we were harassed and belittled on multiple occasions by the person/persons we suspect. This was not the only incident with them, but this one crossed the line into actual stealing property. It's been reported, but that's the best we could do without the proof. I won't name them, but rest assured they aren't going anywhere. The only consolation of this utterly disgusting experience is that karma will eventually catch up to them. Their business license was suspended by the state of Texas for not paying their business taxes .....which is public information .....but they sure have the money to expand their business. It says a lot of about those people at MBS. The word "best" in their name is completely false advertising. Unless, you're talking about the best at taking people for a ride and putting their greedy hands on other people's things because it's something they think they want, then yes, they are obviously the best at that. Pathetic. I advise anyone reading this find a LEGITIMATE storage facility, and check them out first!!!!! I won't discourage anyone to try them, just be aware you might be the next person to get a target on your back at MBS. They will have to find someone else now that we are out of there. Good luck. I've been threatened about posting a negative review but that was before we got our bike back so here is that review with the absolute true experience we had at MBS. Not hearsay or posting just because. The truth needs to be told.

exceptionally strict on utilizing (trash or moving trucks...ie) during move out. The "moving truck"…read moreis only available for move in.

Unfortunately, the misunderstanding and communication at this specific location led to the…read moreunauthorized sale of my unit, here on Rayford Road in Spring. Legal action has been taken and charges have been pressed regarding my matter and concerning the previous damages to my unit and rodent infestation at this specific location. I am devastated by the lack of communication and documentation the from the staff and management at this facility. I have provided several pieces of evidence to my attorney showing the incompetence of this exact location and the two staff members. Though I'm heartbroken over the sentimental and emotional loss of what my unit contained, I strongly recommend looking elsewhere. I hope what happened to me NEVER happens again! This place and these associates leave me disappointed and disgusted. PLEASE BEWARE!

I had one of their biggest storages. The 50ft. Prices started at 389 a month. 6 months in they…read moreraise it. I ask them then will this continue and I get told its to adjust to current market, and rent won't get raised more than 10%..Time goes on, I get a notice saying the rent is being raised 112 a month, making it nearly 600. Then a notice immediately follows saying the terms are updated and if you are late, they will charge crazy admin fees, basically what it seems like to me, to try and gain the contents if a 50 ft storage. Being disabled I had to move out in 30 days.. 50ft of storage in 30 days.. The really crazy part is, their comparison prices, were again some really nice facilities. CubeSmart.. you are not comparable to them. I was paying nearly 500.00 Now you gotta find a new person, give them 6 months of discounts and slowly raise them to even get to what I was paying.. You got greedy thinking I was stuck... Upon moving out it was found a storm damaged the roof and my stuff is now water damaged Office people are very nice though

Owners live on the site and are so nice, thoughtful and helpful. Storage costs are quite…read morereasonable. No complaints at all! We have been there for ten years and it just keeps getting better.

Super place to store your RUV! The owners live on site which…read moremakes me feel much better about leaving our darling little RUV somewhere away from home. The location can't be beat along with the price. Granted it's outdoor storage but the price is by far the best in the area.