After the hurricane I stopped by the unit to make sure all of my stuff was ok and I found out RATS…read morehad moved into my unit. I had been there the day before it hit and there were no issues. I noticed a small hole in the ceiling and was told they are tree rats and that is how they got in. The office wasn't open for several days after I discovered the rats so I put traps in my unit (and caught 4 RATS myself). I called and left a voicemail every day to let them know about the issue and never received a call back. After several days I happened to stop by my unit while it was office to let them know about the rats. They asked me to leave a key so they could let an exterminator in the unit. I told them it was my only key and I would need it back asap. They assured me they put in a rush order and I could collect my key in a day or two. Four days later after once again leaving voicemails I needed to get in the unit so I stopped by the office. I was told by a different employee that they never let anyone in the units and I should have never been asked to leave a key. After all that happened I rushed to move my stuff out. I was told my unit would be prorated and they would work on giving me a partial refund. Public storage does not prorate and still waiting on a partial refund.

Great customer service and the lot was clean had a good opportunity to look at the unitsread more

It was very easy to rent on line. When you use the app, you can access the gate. Nice space for the…read moremoney.

The whole process of renting a unit went very well with no problems thanks to Fefe the manager at…read morethe Humble location 2960 1960 East.She was very professional courteous and very knowledgeable about the entire process. The facility was immaculate. I will definitely use their services in the future.

Their contract comes with a tiny clause on section 2. States they can change your price anytime…read morethey want. Which they did and on my 2nd month I paid 2x my original price. Only good for the first month, in an emergency. Also, the storages are falling apart from the inside and debris falls on your things from the ceiling.

I would not recommend this storage as you will not have 24 hour access to your unit. No elevators…read moreso you are forced to carry your thing up and down stairs that are falling apart. They keep going up on the prices yet nothing is changing about the units. I started off paying $84 in March of 2023, my storage is now $141 and nothing on my end has changed including the unit. Customer service is very rude and not helpful at all. Then I get a message today saying they are adding an additional $50 to my bill for a combination lock that I did not ask for! Very inconvenient. Will be removing my things ASAP

I've been with them for three years. I think they are excellent choice for storage. I recommend…read morethem to my family friends and even you go ahead. Give them a call.

Honestly I never ever write reviews but I genuinely had a great experience!! Jenna was very…read moreknowledgeable and friendly and patient with all my questions! Llitch also helped me and was very kind! I have moved a million times on a budget and have used a ton of different storage facilities but by far this was the least stressful experience! Especially with their deal they have going on right now. I am also pleased to know they have security alarms on the units! I have never used a unit with alarms on outside storage units. They also have very reasonably priced moving equipment and boxes for sale. I don't understand why the reviews are so low. I didn't read them but I know I had great service

Sadly, this is not a great place to go with for storage needs. I went with them due to they were…read moreclose to my new home and the price was great! in 6 to 8 months there have been two price increases both approximately $30 each!! that's more than $700/yr. this is no longer a good deal. Unfortunately, I have one of the larger climate controlled units so just moving to another facility isn't really an option, something I'm sure the company keeps in mind when raising prices.

I have had to lease several storage rooms over the course of my life, so I'm not new at this…read more What is new is the staff at this Storquest location. EVERYONE was very helpful, very professional. The manager Andrea helped me find ways that would save me money. Every time I have been in need of using the StorQuest truck, Andrea has bent over backwards to help me get it. They all seem to be honest, professional, cost and solution oriented. They take pride in lending a hand. That is so rare this day in time. I'm so grateful that I found Andrea and her staff. They are very close to my new home, but if I had to drive out of my way to work with this particular staff-I would. Try them for your storage and packing needs. The prices are more than fair and they won't let you down. Sharon Moore -Walsh.

Had the Pleasure of LuAnn Helping me with My promo rate she made my move-in a breeze the facility…read morewas clean and the unit was exactly what I was looking for anytime I need help I will definitely be reaching out to her for help

renter beware rates go up every other month been renting for 4 months and rate has went up 2 times…read morealready

If you're searching for a clean, secure, and well-maintained storage facility, Extra Space Storage…read moreis the perfect choice. I'm very particular about where I keep my personal belongings, and I was truly impressed by the excellent customer service from Mila and Maria--they explained everything clearly and made the experience seamless. The location is convenient, the facility is spotless, and I highly recommend it if you need storage space.

The renting process was way beyond, which is very rare in today's world. The units were clean and…read moreready to move in. Robin, whom I spoke with several times was professional and kind. I spoke to a woman that was cleaning a unit, when I went to see our first unit. She was very helpful in helping me learn how to use the lock. Everything was clean and our first unit was ready to move into. Overall a great experience.

24 hour access codes don't work consistently and you end up stuck inside the facility. The security…read moreguard is also not always present and there is no after hours contact info anywhere. You pay extra for 24 hour access that is not really a thing.

One of the best storage rental businesses in Houston. Awesome customer service and a delight to…read morework with.