I don't recommend this place they still from you ! Price goes up every 2 months ! Donald is the…read morename of the Maneger he is very rude . And never have time to help customers, this place is stealing from people and nobody do anything about it . Stay away from this place ! They charge me $255 for late fees supposedly because I pay the 26 and my payment date was the 1st

I want to recognize Anselmo, the resident manager at Public Storage San Rafael, for the support he…read moreprovided. He was consistently friendly, communicative, and genuinely helpful. During a period when the elevator was out of service, he went out of his way to assist me by helping move some boxes downstairs, which made a big difference. He also kept me updated on the repair timeline and helped coordinate my move-out, making the process much smoother. The property is always clean, and looks great due to recent updates painted, with updated flooring and an upgraded elevator. It's clear he cares about the people using the facility and takes pride in doing a good job.

I've been storing things there for 2 years. It's conveniently located since I moved back to Marin…read morerecently and live nearby. The biggest asset is the office manager, Rainy! She is always cheerful and helpful. There was a rough patch when they were bought but things seemed to have calmed down. I hope the management realizes what a valuable employee she is!

This place is terrible. The hours are ridiculous - they close at 5:45. There is a key to the lift…read morethat is inaccessible during the manager's one hour lunch break. The rent is increased frequently. And the frosting on the cake was the lift was broken for more than a week and I was told "You can use the stairs." (All the larger units are on the second floor.)

Our check was cashed by Storage House 2 and credit card charged. I have been trying to contact for…read moreover 4 months to request a credit. Left over 10 voicemails and email with no response back. TERRIBLE customer service! They do not answer phones or respond to voicemail!

They were able to get me a storage unit that was the perfect size. Easy location to reach and the…read moremanager was very accommodating. She even let the movers start unpacking while she and I were still signing paperwork. She was super helpful, very nice!

I have been a customer for about 10 years to store my wine. Excellent, secure facility that is…read morealways at constant temperature for wine storage. The staff has consistently been helpful and pleasant - the Manager Rochelle always makes me feel like a VIP when she receives my wine shipments and get them into a cooled unit until I pick them up! Highly recommend this for anyone looking to store their wine!

I have used self storage all over the US. They just DOUBLED my rent after two months, saying that…read morethey sent me some kind of postcard in the mail. I don't even know how that's legal. This is the most unethical company I have come across in a very long time. The sad thing is they probably do this to people who are less fortunate and unable to fight. Stay away from storquest!

I had a unit here for 5 years and was very happy with it. Facilities are clean and…read moreclimate-controller, lots of cameras, and there's always a cart when you need one. Staff is really nice and communicative.

I am so glad to be done with San Rafael Self Storage. When my fiance and I moved into a condo with…read moreno garage, we decided to keep some of our belongings in storage (he builds cars as a hobby and there was nowhere in our home for all of the tools and tires). It was a short-term solution that should have been pretty uneventful, however, we found San Rafael Self Storage to be sub-par. Two major issues accelerated our choice to move things out quickly after we moved into our house. 1. Leak in the roof. We had our items in temperature controlled storage on purpose. In addition to car items, we also kept some keepsakes here. We were SO disappointed to find a leak had let a ton of water into our unit over the winter. Very thankfully we had our items in closed plastic bins, but this not only should not have happened, but when we reported it, their resolution was lack-luster ("you can move your things to another unit, but we do not promise there will not be leaks.") 2. Homeless people sleeping in the entry and using facilities. This is supposed to be secured storage -- we have to punch in a custom code every time we come and go. Unfortunately, the local homeless population seems to jump the (very low) barriers to the property and on several occasions I found people using the bathrooms to shower or sleeping in the building. In a facility that often has no onsite staff, such lax property security made me feel very uncomfortable being there alone or after dark. I'm not sure what better options are available, but I would certainly not recommend San Rafael Self Storage.

Mason and Marian help me find the perfect unit for my needs also it is super convenient for them…read moreto have U-Haul right there at the property Marian was beyond helpful with showing me the process since I was new to renting a van. Mason was great at helping me with my reservation.

I don't use this place. I am not intimidated strikes me a sketchy business because I didn't reach…read moreout to post this review

They were extremely helpful, beyond professional, and went out of their way to help in every…read morepossible way. I will always come back here since I visited others that were clueless, unhelpful, and not professional. Everyone at Bellam was amazing. Their prices are extremely reasonable. Thank you for taking care of your customers so well.

I have helped family and friends BIG TIME in packing boxes for their moves recently. The best…read moreplace, by far, to get the quality boxes, markers, packing paper, and tape at the best prices is Bellam Self Storage & Boxes. Andree and Vincent are not only fast and helpful in fulfilling my list on the spot, but they also give terrific packing advice! If I ever need a self-storage unit, I will definitely come here. The place is well-maintained, clean, and centrally located. These folks have been around for a long time, and they care about your moving experience.

Our family has had a storage unit here for years (and when I say years, I mean decades). The people…read morewho work here are incredibly kind, and the space is clean and safe.

A good, clean reliable storage facility. My brother used them for decades…read more When I came to clean out his locker, Con was there and couldn't have been more helpful. Thank you.