I fully agree with Jeannette B. and Mitchell D. --THE WORST…read more Two "climate control" units rented. Price tripled in three years. Moving out--a nightmare because movers found rats' nests, rat feces, and mold & mildew on furniture. Oriental rug damaged beyond repair due to moisture (rug experts think it was water). Cube Smart reaction to my bringing to their attention "we have evidence of rats"---"It's not OUR fault!" Well, then whose? Manager explained that customers leave food in units, attracting rats. She said she "puts pellet out" for rats. Oh--so she IS aware of a rat problem. Yes, she admitted. Never notified customers. She does, however replenish the rat poison packet in a corner of a unit prior to a new customer using that unit. I doubt that she points out this extra service! As for any damage, "it's not our fault"-- Wood furniture dried and cracked. Rats gnawed through wrapped mattress, made more nests. Yuck! Professional movers would not take all the contents of the unit because the mold would contaminate their truck. Cube Smart staff unhelpful, unprofessional, rude. INSURANCE IS WORTHLESS--doesn't cover mold, mildew or rodents. Earthquakes, yes... IF THEY REALLY HAD "CLIMATE CONTROL" THERE WOULD BE NO MOLD, MILDEW OR RATS. SAVE YOUR PROPERTY AND YOUR MONEY--NO CUBE SMART! I agree with Donna J -- NO stars should be an option! AND Jeannette B rented at the SAME Cube Smart in Columbus OH! Awful Place! Unprofessional, disrespectful staff! District Manager gave me extra time to empty our 2 units. Last day was March 31st. Went to 3344 Morse Road on March 31st, gate code didn't work. Asked manager what the problem was, and in a nasty, juvenile tone said, "you don't have an account here so no access." I explained that the District Manager had kindly granted me until March 31st. She wasn't fazed--NO ACCESS. I allowed as how this kind of treatment is typical of Cube Smart, to which she yelled, "You are rude. GET OUT!" Called VP in Chicago, had to leave vm, then called DM who gave a successful gate code." Oriental rug professionals were meeting us a the unit since the rug looked nasty and I arranged for them to pick it up to clean it. When they opened it, rolled out on the driveway, I thought they were going to cry. "This WAS worth over $10,000, but now due to the water damage, all we can do is cut it down to a smaller size, repair and clean it"(over $2K to do this). I called the manager to come and look at the rug. No answer. My husband was at the front of the office and saw that she didn't pick up the phone (probably knew my number). He went in and asked her to take a look at this rug. Her reply was that this had NOTHING to do with Cube Smart; it was an issue between us and the rug people. No acknowledgement that Cube Smart's NON-Climate Controlled unit destroyed this rug. Currently have a case filed with Attorney General's office, writing to BBB, Secretary of State, and any/all state/local agencies and legal avenues to try to keep this from happening to anyone else! Oddly, city and county health departments had no jurisdiction/interest in rats in storage units :-(

Close to where we are now, convenient location. Only one employee which can make it take longer in…read morethis technology driven age. Frankie is very nice. It took an hour to get the unit. I was disappointed that the inside ones and the one reserved wasn't available. I had to opt for the exterior access. Upon seeing the size I reserved and realizing it wasn't big enough to fit our items, I had to go up a size. Which of course costs more. All in all for what it is being used for it should work out. Just temporary storage until we move into our next house. We also used the truck for...not free as advertised on the truck itself. It was $10 for 4 hours with a $100 cash deposit. We got the $100 back afterwards. There were a few negatives regarding the truck itself. It was very old and the tire pressure was low upon receiving it. It was extremely dirty on the inside, both the cab and the cargo area. It didn't come with anything, a blanket or a bungee to tie down. Hell it didn't even have a ramp for easier access. But that isn't the most annoying thing, it is that you have to bring a receipt proving that you put gas back in it. Or they charge you some outrageous amount of money. We got it full and returned it full because we only put 8 miles on it. So the gas station across the street had half the pumps closed so it had cars 2 and 3 deep. So I had to drive another mile or two up the road. I figured it would click off after a gallon if it even took a gallon. Well it ended up not clicking off at all. It only stopped when I noticed the gas pouring out from under the truck. Super pissed. I almost feel like they know there is a hole in the gas tank but don't tell you on purpose. Also the first month free is a bunch of B.S. You have to pay for the lock, the insurance they offer and the administrative fee. Which equals the monthly fee or more with tax. Hopefully we will only need it for a month or two.

pretty sure the manager stole my stuff, blamed "skateboarders" for jumping the 6 foot fence and…read morecarrying a bunch of stuff over them to get out. Absolutely ridiculous.

My poor daughter was thrown out of the dorms due to the coronavirus and had just a week before she…read morehad to come back to California from Ohio. She rented a 8x10 unit . On the 20th of March and charged for the whole month. She under the understanding her payment would come due on the 20th of each month. Instead of contacting her to let her or myself as co contact the payment was due on the 1st, they allowed TWO yes TWO and would have charged THREE late fee for one month. What scams. Not bad enough they take advantage of poor college students but to do it in a pandemic. SHAME ON YOU

So glad I found budget storage! They are all very helpful and friendly , the unit is clean and the…read morevalue can't be beat. Thank you!

Love Budget Storage! I grew up in Central Ohio but live in Chicago now. Come back 6-8 times per…read moreyear to visit family and friends. Needed a clean safe storage facility for a car that was not far from the Airport. Budget Storage proved to be the perfect choice. Have had a 10x20 sized unit for about 6mo so far and love the convenience. Only 10min from the airport. Highly recommend.

Have used this location multiple times and always had stellar service. A couple months back Miss…read moreTaliya Jones assisted me with my rental, she was knowledgeable, compassionate and made the entire stressful situation. Go smooth as silk. Thank u sister!

Terrible customer service, I waited for over an hour to get a propane tank filled and had to leave…read morebecause they were serving customers coming in for trucks but not able to fill a propane tank that would take 5 minutes. I won't be back.

We couldn't believe what wonderful people the owners are. They answered all our questions. We…read moreforgot the password to get in and after the security check out they gave us a code to get in. We used them two years in a row for the summer. We couldn't have been more happier with their services.

These folks are so lovely! The storage units are in great shape, security is great, and Christine…read moreand Tim are helpful and kind people-- they both went above and beyond to help me. I've dealt with about 6 storage companies before-- this one is top of the list!

The store manager TJ has a been a pleasure to work with. He assist me with my insurance coverage…read moreand helped me get started immediately. He has such a positive attitude. I appreciated his help this morning.

Doubled rent after 4 months. This is part of the storage business model but never this fast for…read morethis low quality of a facility. Look elsewhere. Don't believe the other sponsored reviews.

Carl was good at customer service and helped us out with finding a good unit for us! would recommendread more

Easy access! Ben who works in the office is very knowledgeable and assisted me with the storage…read moreapp and explained each of its features. Awesome Customer Service! Thank you!

BUYER BEWARE: purchased this unit advertised at 125 monthly, did not know the rent would increase…read moreevery couple of months. Ended up close to $300 before leaving . The Manager Marvin is very nice and worked with me to get a better price after each increase , however their rates for the amount of space you get just is not worth it (mind you this is for a small outside storage unit ), I also expect to pay the price advertised. Onsite Management is great, Extra space storage as a company not so much.

Super easy to rent online and just moments later a get a customer service call from manager,…read moreMarvin, to introduce himself, share office hours, process to get key etc. Customer service at its best. I really felt like he valued my business. Robin R