I have been renting from this location for almost 7 years. When I first started renting my unit at…read morethis location, the company was different, and I had no issues with the old company. After SRA took over, my problems began. First, the pricing kept rising, and for someone who rented from the old company and had a rate that only changed once in a few years, I was not bothered. But every year after SRA took over, my rate increased. For the major problem that I had last year, SRA decided they were going to install electronic locks. They sent out a notice, and I was not nesaserly ok with them taking my lock off and opening my unit to strangers, but there was nothing I could do. I was in California when they decided to change the locks. While I was not ok with the situation, I thought to myself that it would be fine because they have cameras and if anything happens, SRA would know. SRA hired a third-party company to install the new electronic locks. I understood this was SRA's responsibility, so if anything happened, SRA would take care of it. WhenIi got back to Ohio from California, I went to SRA to check out my Unit and make sure everything was fine. To my surprise, everything was not fine. I opened my Unit to find a number of my boxes open, and it was obvious that someone had gone through those now open boxes. I also noticed that I had two crates of liquor missing. and a box of liquor was opened, and a few bottles were obviously missing. Once I noticed that things were missing and again was not exactly sure what all was missing without going through all my things and unpacking the boxes, I went to speak to management. Paul, I believe his name is, took my information and sent it to the District Manager. While I can not remember his name now, I did receive a call from him. I was told that the DM would pull the footage and get back to me. I never heard back. When I called him back, he said it would take time. To this day, I still have never heard back. Fast forward to today, and I have now cleaned my unit out even though I am prepaid to October. I have gone through a few of the open boxes and found that bar glasses are missing as well. So the men who installed the locks took liquor and bar glasses. While the items taken do not add up to a whole lot, it still bothers me that I was ignored for so long after SRA allowed someone to open my unit and take things, and they didn't feel it was important enough to make the situation right. The other issue I have is when I called SRA after they took over to ask about prepaying for my unit 6 months in advance, I was never told that any prepaid money would not be refunded. I was actually told that any months I did not use the unit, I would get that money refunded to me. It was not until recently, when I tried to pay for the next 6 months, that I was told by Paul that if I did that, I would be out that money if I left early. I am happy that Paul was honest; however,r the girl who was working at SRA when they first took over told me wrong. My unit is now empty, and I have moved on from SRA. From here on out, I will never rent storage from SRA again, and I have told everyone I know not to use SRA as well. I am not sure why they didn't wait until the units were empty to install the locks. I guess they saw dollar signs and didn't care if people's items were safe or not.

This storage facility is brand new and very convenient to my current living situation in Polaris…read more It's always very clean and through the key fob security at the entrance, the elevators, bright lighting and security camera coverage, I feel safe the times when I need to access my unit alone. The lease is month-to-month. It is my understanding that you don't need to give more than a few days notice if you intend on vacating at the end of the month. They will pro-rate you for partial payment of rent if you move in mid-month. But if you move out mid-month and you're paid through the end, they won't be offering you a refund. Mona, the property manager, is friendly and has been helpful when the units changed ownership from Tri-Village to now SROA at the end of 2020. This is a great spot in the Lewis Center/Polaris 'burbs for a long-term storage solution.

First time getting a storage unit on my own, I was reluctant as i was nervous and shopped around a…read morelot of different places but Ashley was so amazing and really made the process easier and made me feel so much more comfortable. like the climate control and indoor storage system they have here, prices are pretty competitive compared to other storage places around even though the security feels much better here than other places

I needed a storage unit for about 2 years for furnishings and documents left after the dissolution…read moreof an elderly relative's estate. My brother found this Stor-all location in Upper Arlington at 5th ave. and the facility was clean, well-tended, climate-controlled, and smelled fresh (not stale or mildewy). Their service via billing, etc., in light of the fact that we lived several states away, was most helpful yet not intrusive. I was delighted overall with this storage opportunity and can recommend it highly.

The owner was great. Price was fair. Clean and easy access. We priced others and they were higher…read morepriced. Some wanted 3 month contracts. This place was month to month.

US 23 Self Storage is great. Chad, the manager, is great to work with. I had 3 or 4 self storage…read moreplaces tell me over the phone that a full-sized moving truck can get into the facility, but when I actually went to the facility there was no way a semi was going to get in AND out of the facility. A full-size truck with a good driver can get into the front units at this facility.

Zero...Canceled at last minute even though I scheduled a month in advance. Do NOT use them.read more

Avoid this company at all costs!!!!!!!!!!!!!!! They damaged my washing machine and refuse to offer…read moreany compensation even though it was clearly their fault. Never again and will tell everyone to avoid them.

We couldn't believe what wonderful people the owners are. They answered all our questions. We…read moreforgot the password to get in and after the security check out they gave us a code to get in. We used them two years in a row for the summer. We couldn't have been more happier with their services.

These folks are so lovely! The storage units are in great shape, security is great, and Christine…read moreand Tim are helpful and kind people-- they both went above and beyond to help me. I've dealt with about 6 storage companies before-- this one is top of the list!

Big clean storage facility. Would recommend to anyone who needs long storage solutionread more

As soon as I showed up I was handle papers to sign, keys, and given a code to the gate. I've never…read morebeen serviced so quickly in my life.

This facility lacks basic security features and allowed a gate to remain broken for months. Lost…read moreeverything in a robbery and was offered lies and fake compassion by their Marketing Manager. I would 100% not recommend. Store your stuff with anyone else and you have a better chance of safety.

The lady up front was very rude. She had huge nails and didnt want to help us at all. She got very…read morerude with us and showed no attention to us when we came in.

Absolutely the most helpful person I have dealt with in this move! She explained everything as she…read moregot me through the process, as well as working with me on a special issue. She was very patient and friendly. I never felt pressured, which I really appreciated! The facilities are well laid out, well lit, have plenty of parking, and very clean! I highly recommend this Prestige Storage location at Lewis Center.

Great customer service, manager C helped explain all of my storage options. !! Wonderful…read more priices too !