Love this place! Always staffed, never had an issue with the gate, and you can speak to a human on…read morethe phone with ease.

The unit smelled like rat pee and rat poop was everywhere, they ate the inside of my shoe. Foam…read morefell from the ceiling and I was not able to get any money back although I moved out of the unit 3 weeks before the next due date. It was a horrible experience. I didn't see any rat traps or poison which would have been nice.

Initially, things went well. was helpful responsive. After three months, my rate went from 1:55…read moreto 220. It was a real bait and switch. When I called Lindsay to talk about it., She would not return my call. I texted her numerous times with no response. I'm moving my things. As far as the facility is clean and accessible.

TL/DR: After 2 months of renting storage price doubled, customer support unwilling to do anything…read more ***************************************** I needed storage for my college student. I loved that this location was a quick ride away from campus and was climate controlled. We rented a 5x5 unit and even with the administrative fee thought the pricing was reasonable. It was a bit frustrating to never deal with an actual person - while most things could be handled online just fine there were a few little things that could have been easily solved if I was able to work directly with someone (not the AI bot that answers the phones). You can eventually get through to a person - but it takes a lot of effort. Once we actually went there we were impressed with how clean the building was. It was relatively easy to get in and gain access to the unit. Just this week I received a notice that after 2 months the rent would DOUBLE. I called and eventually got a call back. I requested to know how often I should expect a rate increase. I was told that I was on a promo rate and this is now the normal rate. I said no, the promo was for the first month for $1. I was never told that there would be an increase. I was essentially told "too bad, this is the rate". I kept asking how I would know this was a promo rate and it would increase in 2 months. I was told it wasn't in writing anywhere, but I should have been told. I wasn't. I then asked how often I could expect rate increases. I was told that it was in the contract that they can raise them whenever (which it is, but seriously you would expect that there was some rhyme or reason to this) and they don't know how much or when. I hung up when it was evident that they didn't care and would do zero to help. I have rented storage units in the past and never had this experience or this poor of customer service when concerns were expressed. I had hoped this was going to be a location that I could patronize for all the time my student was here for school, but I see that will likely not be the reality. BEWARE - if your budget can take constant fluctuations in price - this could be the place for you, if not you may want to see what else is out there.

First time getting a storage unit on my own, I was reluctant as i was nervous and shopped around a…read morelot of different places but Ashley was so amazing and really made the process easier and made me feel so much more comfortable. like the climate control and indoor storage system they have here, prices are pretty competitive compared to other storage places around even though the security feels much better here than other places

I needed a storage unit for about 2 years for furnishings and documents left after the dissolution…read moreof an elderly relative's estate. My brother found this Stor-all location in Upper Arlington at 5th ave. and the facility was clean, well-tended, climate-controlled, and smelled fresh (not stale or mildewy). Their service via billing, etc., in light of the fact that we lived several states away, was most helpful yet not intrusive. I was delighted overall with this storage opportunity and can recommend it highly.

Yasi is great manager at Kenny rd; best customer service…read more Definitely will recommend this location.

In the first year of renting an outdoor unit it was broken into, they called and informed me about…read moreit. Once I got the unit downsized I decided to get an indoor unit for more security, I go to my unit one day, my lock is gone, so I go to the office and ask why my lock is gone and where my stuff is, the girl will not answer me, she basically ignores me I follow her outside she drives to my unit she unlocks it it has been broken into again & I had stuff stolen. This is supposed to be a secured facility but it's not secure, they have no video cameras and they can care less about your belongings and on top of that they raise the rent (without warning) by $35.00 every 6 months. I would not recommend renting from public storage 5275 Gender Rd , Canal Winchester , OH

I have nothing but GREAT things about this company! First of all the pricing is VERY responsible,…read morethe staff (Scott) on broad is amazing, friendly & great attitude, knowledgeable! The surveillance is also another plus to this place. There is a camera in almost every corner and you feel that your belongings are safe and secure! All in all I HIGHLY recommend Casino Storage. My second time using them and I will be a customer when I am in need of storage!! -Whitley

I have had a storage unit with them for a few years now. The employees are awesome. Very polite and…read morerespectful. They will work with you on your payments as long as you stay in contact with them regularly. Very clean and secure. I dont plan on leaveing there anytime in the foreseeable future. I deffinatly love it there for my storage.

This story unit located at 3300 West broad street Columbus, Ohio. My bill was $50 a month. A 112…read morewas taking out of my out of my bank account last month now. Every time they tried to run my card. When my bill is not due, they charged me and extra $10. I am calling senior options. Disability protection because this is ridiculous. I'm on a fixed income.

the worst storage ever I'm so mad at myself for even getting a storage with them... they lied and…read moretried to overstock my payments and kept saying they told me about it but never did because I was asking specific questions! they locked my storage and keep calling me but keep adding money that should have never been added this storage is crazy you can not trust them with your bank or stuff please do not get a storage with them!

Everyone at Extra Space Storage has always been friendly and helpful. The units are clean and…read moresecurity is excellent. Special shout out to TJ. He is always on top of things!

The only think I don't like, is that I can't access my storage space 24/hrs. Not that big a deal…read morebut I work late so it would be more convenient for me to be able to go when I have the time. Other than that it's clean, curtious staff, secure, reasonably priced.

theres never anyone in here. i have to wait like 20 minutes just for someone to show up so i can…read morebuy boxes every time. i feel like they only have one person working here at a time for some reason??? the boxes are cheap and good quality though

We had an excellent experience at this Uhaul location. We worked with the general manager (I think…read morenamed Jenny?) who was flexible and extremely helpful when we had to add an auto transport last minute.