Love this place! Always staffed, never had an issue with the gate, and you can speak to a human on…read morethe phone with ease.

The unit smelled like rat pee and rat poop was everywhere, they ate the inside of my shoe. Foam…read morefell from the ceiling and I was not able to get any money back although I moved out of the unit 3 weeks before the next due date. It was a horrible experience. I didn't see any rat traps or poison which would have been nice.

Lyndsey is very helpful a cheerful I loved all her help. Will be going back as long as she is…read moreworking there.

WARNING! WARNING! WARNING! RUN FAST! DO NOT RENT HERE! Find another storage unit company, because…read morethis one is shady and they will bait and switch you and then steal your money. I started renting from them in February 2025, rate with fees/tax was $42.95 for a 5x5 telephone booth sized storage unit - small space, it's all I needed - I was happy. A few months later, in May 2025, I receive a Rate Change Notice, which based on previous reviews, I was expecting - but NOT for this much. The Rate Change was going from $42.95 to $179.48 for my 5x5 telephone phone booth sized storage unit. That's 4 TIMES the amount they originally quoted me, more than $135 increase, in just a few months time! IT GETS WORSE! After receiving that notice in mid May, and knowing that they claim to be temporary storage, I was planning on moving out. The notice was received on May 16, 2025. The notice said that the Rate Change would take effect on June 15, 2025. They CHARGED MY CARD for $179.48 on June 2, 2025; TWO WEEKS BEFORE THEY WERE SUPPOSED TO. So, not only did they bait and switch my rate, but they ALSO left me in a deficit of $179.48 by stealing that money from my account two weeks early, and not even giving me 30 days notice before doing it (which is illegal). Just because they have my card on file, doesn't mean they get to decide to increase the rate by 4x, and then charge me whenever they want. I cancelled my debit card because I was scared they were going to do it again; and now I cannot get ahold of anybody to refund me my money because they keep saying they're refunding it to the debit card in which I had to cancel because of their fraudulent charges! I MOVED OUT on June 2, 2025 right after they fraudulently charged my card for $179.48. The property manager has great customer service skills and she will try to keep you appeased, but the owner is irresponsible and not responsive. She tried to get him to issue me a check refund after I explained that I cancelled my debit card- and I've been waiting OVER A MONTH! Try to contact the call center, and they don't answer either. This company is a SCAM, and I hope that nobody else has this happen to them because it's been an absolute nightmare. My next step is to file a complaint with the Better Business Bureau. DO NOT RENT HERE!

First time getting a storage unit on my own, I was reluctant as i was nervous and shopped around a…read morelot of different places but Ashley was so amazing and really made the process easier and made me feel so much more comfortable. like the climate control and indoor storage system they have here, prices are pretty competitive compared to other storage places around even though the security feels much better here than other places

I needed a storage unit for about 2 years for furnishings and documents left after the dissolution…read moreof an elderly relative's estate. My brother found this Stor-all location in Upper Arlington at 5th ave. and the facility was clean, well-tended, climate-controlled, and smelled fresh (not stale or mildewy). Their service via billing, etc., in light of the fact that we lived several states away, was most helpful yet not intrusive. I was delighted overall with this storage opportunity and can recommend it highly.

Pam, the Manager was great. Pam or Kellie were always available to answer any questions we had by…read morephone. We have had several units at this Dublin storage. My husband and son cleaned out the unit we had this past week and Pam was there to speak to them after they were finished. She was very nice and helpful. The place is on a hill to get into the gate but ok once you get into the storage areas. I would recommend them, especially for a close storage place to downtown.

Horrible customer service. I recently had a very disappointing experience with 1326 Dublin Road…read moremanager. I already have a unit at the location and reserved a 5x10 unit, but from the begining the manager acted as though she did not want to rent to me. Instead of assiting, she continusly made up excuses from an employee had quit, she was managing 3 diffrent locations, and that she didn't have anyone available to check the unit to verify it had been vacated and cleaned. She instructed me to call her the next day to confirm this had been done and as a reminder. I called her several times, left messages and text. No return call. Days later I contacted her again and nothing. I reach out to Public Storage customer service, and they inform the unit isn't available any longer. How is that when I have the reservation number. She initially told me that OSU student's store their belonging over the summer, so typically the small units aren't available until August (when school is back in session). I was told to keep checking the website, just in case. So, I was pleasantly surprised to find a 5X10 available. I quickly held it and called. So, it seems these units are promised to OSU, which leaves all other customers SOL. I'm waiting for corporate to call me back. I'm filing a formal complaint on this manager.

I have nothing but GREAT things about this company! First of all the pricing is VERY responsible,…read morethe staff (Scott) on broad is amazing, friendly & great attitude, knowledgeable! The surveillance is also another plus to this place. There is a camera in almost every corner and you feel that your belongings are safe and secure! All in all I HIGHLY recommend Casino Storage. My second time using them and I will be a customer when I am in need of storage!! -Whitley

I have had a storage unit with them for a few years now. The employees are awesome. Very polite and…read morerespectful. They will work with you on your payments as long as you stay in contact with them regularly. Very clean and secure. I dont plan on leaveing there anytime in the foreseeable future. I deffinatly love it there for my storage.

the worst storage ever I'm so mad at myself for even getting a storage with them... they lied and…read moretried to overstock my payments and kept saying they told me about it but never did because I was asking specific questions! they locked my storage and keep calling me but keep adding money that should have never been added this storage is crazy you can not trust them with your bank or stuff please do not get a storage with them!

Don't take a chance with this company. They can't be trusted with access to your bank authority…read more We constantly had to deal with their management headquarters in Texas, while we rented in the Columbus, Ohio market. This is a wannabee national company buying locations around the country. They overpay for their real estate, and then immediately push tenants for aggressive and frequent rent increases. Figuratively speaking, they deserve to choke on their money. The local managers are compromised by their national headquarters. It's not worth it. This is another headache you don't need.

Everyone at Extra Space Storage has always been friendly and helpful. The units are clean and…read moresecurity is excellent. Special shout out to TJ. He is always on top of things!

The only think I don't like, is that I can't access my storage space 24/hrs. Not that big a deal…read morebut I work late so it would be more convenient for me to be able to go when I have the time. Other than that it's clean, curtious staff, secure, reasonably priced.

theres never anyone in here. i have to wait like 20 minutes just for someone to show up so i can…read morebuy boxes every time. i feel like they only have one person working here at a time for some reason??? the boxes are cheap and good quality though

We had an excellent experience at this Uhaul location. We worked with the general manager (I think…read morenamed Jenny?) who was flexible and extremely helpful when we had to add an auto transport last minute.