Everyone at Extra Space Storage has always been friendly and helpful. The units are clean and…read moresecurity is excellent. Special shout out to TJ. He is always on top of things!

The only think I don't like, is that I can't access my storage space 24/hrs. Not that big a deal…read morebut I work late so it would be more convenient for me to be able to go when I have the time. Other than that it's clean, curtious staff, secure, reasonably priced.

the worst storage ever I'm so mad at myself for even getting a storage with them... they lied and…read moretried to overstock my payments and kept saying they told me about it but never did because I was asking specific questions! they locked my storage and keep calling me but keep adding money that should have never been added this storage is crazy you can not trust them with your bank or stuff please do not get a storage with them!

Don't take a chance with this company. They can't be trusted with access to your bank authority…read more We constantly had to deal with their management headquarters in Texas, while we rented in the Columbus, Ohio market. This is a wannabee national company buying locations around the country. They overpay for their real estate, and then immediately push tenants for aggressive and frequent rent increases. Figuratively speaking, they deserve to choke on their money. The local managers are compromised by their national headquarters. It's not worth it. This is another headache you don't need.

I'd never rented a storage unit before, so I didn't know what to expect and had many questions…read more Bill, the manager at the Wilson Road location was fantastic from Day 1. He answered my questions thoroughly and clearly when I had them; was always respectful and helpful during the two years I rented the unit. Just the best! I compared prices with other companies and the 10x10 I rented was a good value. If I need to rent again, you will certainly get my business. Charlotte W

The gentleman helped make my moving process worry free, quick and smooth. Was a little hesitant…read morebecause of the are and location but after all said and done I would definitely come back and give him my business again. Great customer service!

DO NOT DO BUSINESS with these scam artists. Nearly 70% rate increase after two months from load in…read more THEN they hit you with scam insurance charges if you don't send your proof of insurance to their insurance vendor (gave GSI manager my proof of insurance). Rude management and sleazy used-car business tactics. BUYER BEWARE. THEN, the owner tries to justify huge rate hikes by saying they are set by "market conditions"...BS! they are advertising LOWER rates every day since they gave me huge rate increase! IF the rates were market based, why are they charging me WAY more than their bait and switch rates? like i said, this is a SCAM ARTIST OPERATION. Sleazy operation and slimeball operator.

There is rarely anyone on site. After only 3 months, they raised their rental rates considerably!…read moreVery disappointing.

Sadly, You can not trust the ratings they place on their used vehicles. I had to buy a 2008 Ford…read moreE450 Box Van quickly and foolishly trusted their reputation to be honest but found a Company that makes a Used Car Salesman look like an honest Joe. They cleaned up an engine oil leak and rated the engine at 5 stars. I asked about the box being water tight since it had not rained in a while and was told it didn't leak. First rain I found a simple leak to fix that any moron could repair with some Flex Paste as I did but clearly was too much for them to handle. Make sure you pay $1000-2000 less than asking price so you can repair the items they can't handle doing themselves. Go visit Penske actually is the better option Folks!!

used u-haul u-boxes to move from washington state to columbus, ohio. when my boxes arrived at their…read morecolumbus facility they were infested with cockroaches. when we went inside to report it, there was another customer in front of us complaining about roaches being in his truck, proving this is a wider issue at this location. u-haul refused to take any responsibility or offer reasonable compensation, even though the infestation happened while my belongings were in their care. to make things worse, john hartman tried to use intimidation tactics during negotiations instead of working toward a fair resolution. their customer service was dismissive and basically told me i was on my own. i would never trust u-haul again with my belongings. be warned: even if you pay for their services, they will not protect your things or make it right if something goes wrong.