Pam, the Manager was great. Pam or Kellie were always available to answer any questions we had by phone. We have had several units at this Dublin storage. My husband and son cleaned out the unit we had this past week and Pam was there to speak to them after they were finished. She was very nice and helpful. The place is on a hill to get into the gate but ok once you get into the storage areas. I would recommend them, especially for a close storage place to downtown. read more

Horrible customer service. I recently had a very disappointing experience with 1326 Dublin Road manager. I already have a unit at the location and reserved a 5x10 unit, but from the begining the manager acted as though she did not want to rent to me. Instead of assiting, she continusly made up excuses from an employee had quit, she was managing 3 diffrent locations, and that she didn't have anyone available to check the unit to verify it had been vacated and cleaned. She instructed me to call her the next day to confirm this had been done and as a reminder. I called her several times, left messages and text. No return call. Days later I contacted her again and nothing. I reach out to Public Storage customer service, and they inform the unit isn't available any longer. How is that when I have the reservation number. She initially told me that OSU student's store their belonging over the summer, so typically the small units aren't available until August (when school is back in session). I was told to keep checking the website, just in case. So, I was pleasantly surprised to find a 5X10 available. I quickly held it and called. So, it seems these units are promised to OSU, which leaves all other customers SOL. I'm waiting for corporate to call me back. I'm filing a formal complaint on this manager. read more

I rented 2 storage units for 4 months. I removed all of my items from both units and swept the units. I spoke with the girl in the kiosk to return the keys. Nobody told me to remove the locks as well. She said to keep the keys because they will be changing the locks. Then they charged my card because I was on autopay, when I did not owe them any more money. They wouldn't ref my money stating I didn't remove the locks. I removed my card from their system so they wouldn't charge me for something I no longer had. I just received a email bill!! I went to the website because you will never get to speak to a live person. Their website said I have a zero balance and I took a screenshot of that! DO NOT USE AUTOPAY THEY WILL NEVER STOP CHARGING YOUR CARD! read more

Don't use this place - Insulation falling off ceiling onto your possessions - not healthy to breath, plus it's getting all over - Manager acted like a one off, then when I explained I noticed others, with same problem, now Robert is aware of it! I got Corp involved and am waiting on a call from a district manager - I'm sure there will be more to come! read more

Major bait and swap. I signed up for a deal at $70 a month. I was told that was my rate They pretty much doubled the rate. I complained and they offer $119! I made my decisions based on what I feel was false representation and I am of the opinion that this was a bait and switch. You suck public storage! F- No trust, bad business. I will never use you again and will move out this month. Shame on you! They also make it hard to speak to a real person. Super easy when they take your money and potentially lie to you, after that..... nope not easy. read more

Public storage in S. Hamilton Rd. they're the worst company ever. I have a situation where I have some stuff in the unit and they are memory and I informed them of what I have in the unit that need to be kept and so I have told him that I understand that there is a balance that is due, and I am going to do the best that I possibly can to process as much payment as I possibly can and the property manager who his name is Reid and I have talked to him on the phone several time to trying to see if he can work anything around it. He says to me that he's unable to remove the lien fee, knowing that I explain him all the information that currently going on as the district manager, you would think he will take that as a consideration maybe he says OK let me try to work with you and see how things can go instead of that. He said it doesn't matter how much you pay to do unit I have not done anything to this guy nothing wrong at all and I said why if I cover two months worth of the unit bill and mind you I only owe two all need to cover not a good place to rent or to put your items read more

Zero stard because absolutely zero customer service. You can not speak to a person. Everything is automated.

Went to get contents out our 2nd floor unit and their eleva was broke. We had not received any notice of this. we had rented a truck which was now useless. Additionally, we were trying to vacate the unit before the month turned over. I requested reimbursement for the truck and the rent waived for the new month because our stuff was basically being held hostage by PS. I got a $25 credit which was offensive. Terrible customer service. Avoid this company is you can. read more

Always talk with Pam, and she is terrific! Does a great job getting back to me whenever I have any questions, or issues. We have 2 storage units at this location. read more

This location is extremely hilly which would require more salting during winter months. We pulled into the lot today and made our way up the ice ramp on the left side of the building and nearly slid off the side of the road into a ditch. The district manager assured me that they salted the last two days which is absolutely not possible. Extremely disappointed with the lack of safety precautions at this location. I will now be out time at work and a large tow bill due to the incompetence of the property manager. read more

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This business is not to be trusted. My payment increased on a regular basis without an explanation. I gave a move out date and was told to stop in the office to settle the final rent. I had to pay rent for the entire month and a $100 penalty/late fee today. It was the manager of this location, Pam, that told me to hold payment until the move out date, but she charged me the entire month and the late fee because she could. After paying the excessive amount for 10 days, Pam (the manager) kept driving past as we moved out. On the 1st trip, she showed her colors by shouting, David is that you? Who did she think it was my twin brother? I was just in her office. On the 3rd drive by, she shouted you can't block the driveway. The truck had never moved from her first drive by. I think we heard 3 times, is everything out? Hey Pam, I've paid rent for the entire month. I'm storing a can of Coke in there until the end of the month. I'm out of storage in my tiny home. Also, they are rarely open during posted office hours. I stopped by twice before today to try to settle the rent. read more

Ron of the 4990 Sinclair location made the sign up process easy. I like the easy access to the unit and 24 hour access. Hopefully all continues to go well for any future storage needs. read more

Office staff never present during the office hours posted. The door to the office would be locked with the lights turned off, yet it would be 3 pm, or 10 a.m, for example. Definitely not during the lunch hour when one would expect the office to be locked up. This was super frustrating because there was no way for me to use the carts they have for moving heavy items, since the carts are locked up. When Lisa was actually there, she was super unfriendly and acted put out that she had to deal with getting me the keys to the carts. I called management multiple times because of this, with no corrective action taken by management. I was told by management "well, you should call before you go to make sure someone is there." What?!? Shouldn't I be able to just assume if it's within business hours, that someone would be there? So strange! I also paid a for a "climate controlled" unit, yet it was SO hot in there anytime I went to my unit. They jack your rates up an extra $30 a month once you're in a unit for a bit. Not to mention, the hill up to this facility is nearly impossible to navigate, especially in the winter, or if you have big moving trucks! Needless to say, I have moved out of my unit and will never store with this facility again. I also warn all my friends to avoid it as well! read more

Pam was very helpful! Would recommend for anyone looking for a storage unit to store business or apartment items.

How to Explain Lisa... combine Deb from Napoleon Dynamite and Darla from Finding Nemo. She was a complete B**** when our moving company got stuck in the driveway. For anyone planning on using this storage rental place keep in mind that the slope from the road up to the gate entrance is a hard 6:1 ratio. You can see the damage that previous trucks have made in the asphalt from getting stuck. Also a current renter pulled in and said "you're not the only ones, at least 2 trucks get stuck a week at this place". But by dealing with Lisa and the incline to getting to my unit, I cannot wait until I can move my stuff out. read more

Public Storage - Darla - Self Storage Near Me - Columbus, Ohio

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We dropped by here on a Saturday to clean out an old storage unit. Of course we lost the key after 3 years of not going to the unit and had to have a locksmith come and drill the lock off. The manager Kellie was really nice and helped us work with the locksmith when he had issues getting the lock off and when we asked a handful of questions throughout our move-out. The manager gave us the key to use one of their trolleys to move out stuff and lent us the broom to sweep out the unit for closing. Would highly recommend this location! read more

if I could give this place 0 stars I would everyone that works in the place even the owner Cory are lazy and not helpful at all don't show u anything when we rented a trailer for a car was texting back a person on his phone while we're standing there waiting to pay bad business all around then when we had to pull up to show them we had it hooked up right because Cory didn't want to come out and show us he literally gets in his personal car to drive up to our vechical to say it's ok can't believe the customer service at this location it was a joke from the minute we walked in they called to let them know will be 10 mins late for then to tell us to get online and do it our selves when they could of done it for us don't wage your money here read more

Signed-up online several weeks ago to get the discounted rate, and stopped by to fill the application out this past weekend. Lisa was very professional and courteous in her explanation of the property. We took a tour of the place and she reassured me that this place was secure, and that if I needed anything to call, and they'd do the same. Haven't moved any "stuff" in yet. But, I plan to in the next few days. This place so far, has been great. read more

Great new location in Columbus. Easy access of of 670. Clean, brightly lit, new property. I am moving from a CubeSmart in to this location because I'm getting a bigger climate controlled space for half the price! Lisa in the office was very helpful. She was efficient, very clear in explaining everything to me, and was so nice to work with. Highly recommend Public Storage at 1236 Dublin. read more

Just went and rented a storage unit for the first time and they made it seem easy and like I've done it before. The guy that helped me, Johnahan was very professional and courteous. If I ever need to rent again I'll go to them. read more

I worked with Lisa. When I signed in the middle of the month she stated if I move out on the same date I signed I would not have to pay the whole month. She requested that I give her a heads up before I move out. I did this and to my surprise she lied. When I moved out I went in and tried to work it out. Instead she decided to take a phone call and precede to give me the cold shoulder and said there was nothing she could do as this is their policy I still pay the whole month. She said they would clean the unit since I said I was done with it. I put my lock back on the unit after speaking with her. She said they would clean it right away. Why would I let them clean the unit and resell it making double when they lied to me. I'll never rent from publication storage again and have advised everyone I know to go elsewhere. I have rented storage units from several other companies and never had a problem with them. I also did not get scammed into buying their locks and insurance. They do not show that online. You have to look hard to find that information from them. The unit was clean overall but beware and read the fine print. Next time don't trust the people who work at the desk. read more

Lisa, Charelle, and Sylvia did a fantastic job giving me a tour of the property and explaining what to expect with my new storage unit. I am a first time Public Storage customer and am very pleased with my experience. The cost is very affordable and the application process was painless. I would highly recommend this Public Storage location -- the property is clean and secure and the staff friendly and personable. read more

I've never experienced friendly customer service there. I dreaded ever having to interact with the woman there. We were told our rate wouldn't increase by more than a few dollars per year. It jumped $30 within a few months. read more

DO NOT RENT FROM PUBLIC STORAGE! The girl working the front desk did not seem to care that I was given the incorrect code to my unit so I could not access it for three days. When I went to cancel my unit, she said she couldn't do it and needed to contact someone else to do it so I could get a refund. My unit was supposed to start on the 12th, I went in on the 15th, but my cancellation was not processed for 6 days until the 21st. When the cancellation was processed, I was told I was all set and would be getting my money back. I then received an email that said I got a credit toward next month's rent so I called to understand and no one answered. When I called customer service, I was told it was my fault I would not be getting a refund because I did not request it within the first 24 hours and had tied up their unit preventing them from renting it out. I explained I went in 3 days after because I still was unable to get to my unit with a gate code that did not work and was unable to go in sooner due to their limited office hours, yet the bigger problem on their end is my cancellation was not processed until the 21st which is somehow my fault. In response to this, the customer service agent only condescendingly offered to read me the 24 hour cancellation policy. When I said I didn't need her to read me a policy, but understand that they prevented me from having access to my unit so I'm not sure how this is my fault. The customer service agent then asked if there was anything else she could do to help me and when I restated I wanted a refund or to talk with a manager, she did not address my desire to speak with a manager and told me I would not get a refund before telling me to have a good day and terminating the call. It is not my fault I could not access the unit so how is it my fault I cannot get a refund? read more

Lisa made renting my first storage unit very easy. She was quite helpful and friendly! The facility was also very clean which makes me feel good knowing I'm going to be storing so many of my belongings there. read more

Went to Public Storage near me. Lisa made it easy and painless to sign my not for profit group up for a storage space. Place was clean and easy to access. Looking forward to moving "stuff" in. read more

Well. . . . .I have a storage unit! And I do want to thank Lisa for all of her kind and professional assistance! Great location, the paperwork was painless, the process went quickly. . . . . .and I am delighted! Thank you! read more

Due to a confusion on my account, i had to go into the office on Dublin Rd. Lisa, the rep, provided the worst customer service experience I have ever had. no stranger has ever been so rude . She was unable to answer my question and after a while told me to contact customer service. but this was before she told me she was "kicking me out of the office and locking the door". i had no idea what tigger her to be so rude, since she wasn't like that at first. there was another customer there and they notice how rude she was. I hope to NEVER interact with Lisa again. read more