The lady up front was very rude. She had huge nails and didnt want to help us at all. She got very…read morerude with us and showed no attention to us when we came in.

I really appreciated the service I received at this location yesterday. I arrived close to 7am on a…read moreSaturday, which is when they open. The truck I rented was ready, and the staff was on top of things. They grabbed the equipment I rented and threw it in the back of the truck. Staff was also friendly. The prices for U-Haul are pretty set in stone.

I was very pleased on the information Ms. Kathy provided to me about upgrading to storage sizes. I…read moream a previous customer who rented with this site for 2 months and had no issues so I decided to come back. Ms. Kathy at store 24420 was professional, courteous and one thing I like is that she documented everything I needed to send over to customer service to ensure I would have no issues when started my storage rental. At this time, definitely recommend this location for storage needs.

This property is a rip off. I rented 2 units at a price that was on the contract, 310 for one and…read more331 for the other, now the contract says that they'll notify you of rate increases, but all I got was a gray box at the end of one months rent saying the next month rent was going up over 100 dollars on each unit, I have all my belongings in these units and I have to now find new storage units and pay for a uhaul and someone to help me move all my property because there's no telling how much more it will get raised. I've not had these units 6 months yet. I setup autopsy thinking that it was going to be consistent, beware of renting from this property.

Extra Storage has the best employees hands down. It's the quality of your employees that make or…read morebreak your business. Marie and MJ are both excellent. Both professional people who helped me out of a bind when I had to relocate quickly. Thank you!!

From the owner: Store your belongings at Extra Space Storage on 5810 Cleveland Ave in Columbus, OH today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

Jack, the manager on duty, was a huge help in figuring out our storage needs. Thank you!read more

Greg Hall, owner of Used Kids Records in Columbus Ohio is involved in the theft of everything my…read morebrother and I owned from a Public Storage climate controlled unit in Worthington Ohio. Hall, along with several others, entered the facility without any right or authorization to be there and removed our property from a unit in which I had paid nearly $18.000 in rental fees before selling our property online for thousands of dollars... This is not rumor or heresay. This is information I have located online as well as information we have received from detectives with the Columbus Police department... Be aware, doing business with Public Storage is very risky... I'm including a link to the WSYX 6 news story about the theft that aired before the connection to Greg Hall and Used Kids Records was made... https://abc6onyourside.com/news/local/california-memorabilia-movies-film-prints-music-bride-of-frankenstein-king-kong-psycho-owner-wants-answers-after-vintage-vinyl-heirlooms-stolen-from-worthington-ohio-storage-unit-3-18-2022

They nastiest storage unit ever Infestation of mice and the…read moreoffice is never open. Ruined over $400 in stuff

when I reserved a storage online, everything worked out as planned and I was with suggested online…read moreand the Lady that helped me was very friendly and very informative. Highly recommend. very clean fast

Just have a question ? How can you guys take someone's money…read moreAnd then when you give him a quote for $6,000 6200 and tell the homeowner oh I'm sorry it's going to cost another $6,000 so now you owe $12,000 and then not get the deposit back and then not be open on weekends so you can talk to the main office only to the the man that came to the house with a boy and another young boy and an old man that could not get us out he saw the stuff we had and he did not want to do the move that's why he pumped it up so much I asked him to put it in writing and put it in a contract and he wouldn't do it and then he started getting a little sarcastic so my wife told him to please leave now you will not give me my $1,695 deposit back criminals and you deserve everything that's going to come to you

Fast, efficient and careful. A little more expensive than some others, but hard workers and…read moreprofessional. All the furniture was well wrapped and carefully moved. a job well done.