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    Extra Space Storage

    5.0 (1 review)
    Open 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    2 years ago

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    Emily S.

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    Cardinal Self Storage

    Cardinal Self Storage

    3.7
    (3 reviews)

    Tracy and I came to check out a unit 812 and was very satisfied with the size and pricing plus the…read moredeal was amazing for half off first month. the worker than assisted us was extremely helpful and answered all our questions. we ended up choosing this location between the other places we looked at. great deal

    Units are not the size advertised. I called first to request info on sizing. Was told by the…read moreperson I spoke to that the units ARE actually the size listed (as I've used others before that definitely fudge the numbers). Went with a 20' as I needed about 19' total length for the items I wanted to store. Turned out to be even less than 19'. Left a review and the manager called me, where I reminded them I knew exactly how much space I needed, hence asking about true sizing before choosing them. Was offered to move to a larger unit, but for a higher price. After some pushback on my end they did eventually move me to a larger one for a lower price than listed but only for a couple months. So, in total that pricing only works out the same provided I move out of the new unit in March. **That said, after agreeing to modified price, manager pressured me to change my 3 star review. I'm amending this review to one star based on my last interaction. I gave notice of vacating the unit, and then was charged more than usual for my last month. I asked why and I'm being told that I'm just now paying for the insurance that I elected to have. Which meant I thought my things were insured the whole time, but they weren't. Desk agent tried to tell me it's because I SAID I didn't want it, despite signing paperwork approving it. Then continually cut me off when trying to clarify his statement that I was not storing things that should have been covered by the insurance.

    Lock It Up West

    Lock It Up West

    1.5
    (2 reviews)

    I have had 2 storage units at this place since 2018, and overall was fairly happy until lately…read more Lately, if I'm going to be late, I keep in touch...yet not only do I get charged late fees (totally understandable) BUT today also received a "certified letter fee" of almost $10 AFTER I'd called, made a "good faith payment" and a promise to pay all that I was in arrears by a specified date. They did NOT have to ding me that additional $10, which doesn't sound like a lot, but when they charge not one...but TWO late fees + their monthly payments are pretty steep for where they're located...it's not only gouging their customers but lacking any real regard for them. For MONTHS last year my garage door was broken - I couldn't have gotten access if I'd needed to - I received no rebates or discounts for those many months, yet if I'm late, I'm charged out the wazoo. I've been a solid paying customer for years, but I'm very disappointed with this place right now.

    DO NOT RENT FROM HERE! Poor customer service full of excuses. They do not believe the customer is…read morealways right and three separate times I have had a run in with management in a year and all three times they claimed it was never their fault. They do not hold up their end of the contract. If you are late they charge a late fee, ok completely understandable. But they do not feel required to immediately unlock the unit when you have paid. They will wait days, giving the excuse they have 700 units and can't keep up with them all thus NOT withholding their end of the contract. Twice I have went to my paid unit and was not able to access it on a weekend when no one was in the office to help me. This year they had a huge theft of dozens of units, of course stating not their fault. This is in a unsavory part of town and the customer service is very poor and your belongings are NOT safe there.

    Extra Space Storage - selfstorage - Updated June 2026

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