I have had 2 storage units at this place since 2018, and overall was fairly happy until lately.
Lately, if I'm going to be late, I keep in touch...yet not only do I get charged late fees (totally understandable) BUT today also received a "certified letter fee" of almost $10 AFTER I'd called, made a "good faith payment" and a promise to pay all that I was in arrears by a specified date. They did NOT have to ding me that additional $10, which doesn't sound like a lot, but when they charge not one...but TWO late fees + their monthly payments are pretty steep for where they're located...it's not only gouging their customers but lacking any real regard for them. For MONTHS last year my garage door was broken - I couldn't have gotten access if I'd needed to - I received no rebates or discounts for those many months, yet if I'm late, I'm charged out the wazoo. I've been a solid paying customer for years, but I'm very disappointed with this place right now. read more