Wow. Just wow. So impressed with Baker's!…read more Here's the scoop: we needed our Yukon diagnosed. It had mystery issues. We have an extended warranty through the Ford dealer where we bought it used. (Very worth it, btw! The Ford warranty folks have been awesome.) A GMC center in Ashland did warranty work on it in October. When this issue happened in late December- early January, they sent us to the GMC dealer in Mansfield. When that didn't go very well, we tried the other GMC dealership in Ashland, but they didn't want to work with a Ford warranty. All of this was happening while we had to be in a rental as this was our only vehicle, which we had clearly said. The GMC dealer in Mansfield called us to pressure a trade in before they'd start work on it! We declined. When they contacted us for pick up the next day, they said we needed a new door latch assembly, had left grungy handprints on the interior driver's door, and said nothing about the electrical. When we asked about that specifically, as that was the big reason we were in there, they said, "We hooked it up. There were no codes. That'll be $160." That all seemed kind of sketchy, so we took the truck to Baker's. Wow. Night and day!! Justin, the service manager, treated us with respect and professionalism. Their mechanic found and fixed the axle seals that had supposedly already been replaced by the Ashland dealer in October. AND they also replaced the actuator that controls the four-wheel-drive, which no one else had found despite our mentioning it. And remember the no codes found bit? Baker's found 16, not zero. Yup. Six-freaking-teen. Our vehicle was done when Justin said it would be done, and they even washed it! Then it had to stay an extra day to correct the work done by the center in Ashland. They worked cheerfully with sorting that out with the warranty, and fit us into their schedule. And washed it again! Not only that, somebody wiped a good bit of those grungy handprints from the other shop off of the door! I can't say enough good about Baker's, I really can't. They took us from an incredibly stressful time to a vehicle that was safe to drive again in short order. Very very grateful. We'd give fifteen stars if I could!

Family owned and managed automotive service company that treats everyone like family. They went out…read moreof their way to provide exceptional service at reasonable prices.

Estimate, drop off & pickup. They had to hold it over a few days due to a part coming in. They took…read morecare of the rental once I came to pick up my car. Polite and easy communication!

We had an accident and went to Pro Auto body from a recommendation. The repair was being run…read morethrough Progressive. 1. Brought the car in the first time, they had it about 10 days and returned it without the front bumper completely attached. They told me it was because they never removed it. Then they blamed it on a previous repair being bad.(funniest part was it was done by pro auto body and was in their system). Then they said it was because the tow truck did it. Then they said it was because a shield on the bottom had rubbed a parking spot curbed and the bumper cannot be reattached. 2. Brought it in a second time and they readjusted the front fenders to finally line up a little better but did not reattach the bumper. 3. Brought it in third time dropped it off on a Monday and was told on Friday at 4:30 it was done but they close at 5. Went in on Monday and the bumper was still not attached. They told me it was because we needed to pay for a $13 part and waited until we came in expecting it to be done to tell us.??? 4. This past Monday Jim apologized to me and said no problem we will pick it up first thing Wed. morning. We set an appointment. Pro Auto never showed! Seriously. I called at 10:30...no call back...I called at 11:55 and Jim said yeah I couldn't get to it this morning I had a bunch of walk ins. but ill make it right let's set another appointment can your wife bring it in? The joke was on us. 5.......that's why we have attorneys....They have the insurance money but my car is not fixed....we are not a priority....but the walkins who have not paid are? LOL...beware...although the paint looks great....the car does not look good but they do not do what they say....no integrity 6. shame on you Jim Shenberger

I had such a great experience here and I honestly can't recommend them enough…read more I brought my van in with an urgent repair to fix a broken shock mount expecting a pretty stressful situation, and they were upfront, fair, and really worked with me on the cost. They explained everything clearly, didn't try to upsell me on anything unnecessary, and the final price was very reasonable for the work that needed done. Not only that, but my van drives AMAZING now. You can tell the work was done right, and that peace of mind is everything. It's hard to find honest, trustworthy shops, but this is definitely one of them. I will absolutely be coming back here for anything I need in the future.

They have not done audio for years and didn't care to help to point me in the right direction....read more

A huge thank you to Austin for successfully rescuing my Nissan from the trees it slid into during…read morethe recent snowstorm. I experienced some trouble leaving Kingwood Center in Mansfield when my car got stuck, but thanks to Austin, I was promply able to get back on the road home!

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

They did an unbelievably amazing job! So good at keeping you up to good on what's going on with…read moreyour vehicle how the process is going everything doing! And they also detail before they give it back such an awesome group of people highly recommend them

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

G & M paint and auto body is the best. I am so glad that I went to this crew. Pup Maggie is their…read moremascot of storts and she runs the show! Can't say enough about Jason helping me with the parts that I needed for my Chevy. I highly recommend this shop, you won't regret it! Pattie Thomas Ontario Ohio

Me again I got my car Tuesday !!! I'm very pleased with the work the guys did on my car. The whole…read moreprocess was very smooth even for the holidays we just recently had things got done very quickly!!! I appreciate all the guys in that shop who were very attentive and caring. Definitely will be coming back here if I ever need paint or body repairs !!!

Horrific experience! My suspension bag exploded in 2 weeks time. I paid him almost 400$ to replace…read moreit and I knew immediately the suspension was very much off. I took it back 3 times and was told each time, it was ok. I got an oil change and a thorough inspection from a master mechanic and he showed me, took many picture, and printed up all the DANGEROUS stuff that's going on. I called and spoke with his grandson and was told to drop it off for a couple hours, and ok pulling up the grandson pulled off and Benny stood up and aggressively told me he "will not deal with this car anymore, and that he wished I never even bought it!" And this was AFTER I told him how dangerous it is and that I gave full proof of it all and that I travel daily to and from work out of town and have grandchildren in my car often. He doesn't care about anyone's safety! Be very cautious‼‼‼

Would definitely rate this place a -5 stars if possible. He sold me a '97 Dodge Neon without…read moredisclaiming that the transmission was bad. I had gone to test drive it, and the reverse gear had worked. The next day i went to pick it up, not thinking that i should have checked it. Get home and my mom's boyfriend starts checking the oil and everything and it wouldn't go in reverse. I'm out a lot of money because of this guy. I will never buy a car here again. Make sure to always bring a mechanic if you're going to, because he isn't trustworthy. And do not sign the as is warranty unless you are FOR SURE that there is no problems with it that you don't want.