We had an accident and went to Pro Auto body from a recommendation. The repair was being run through Progressive.
1. Brought the car in the first time, they had it about 10 days and returned it without the front bumper completely attached. They told me it was because they never removed it. Then they blamed it on a previous repair being bad.(funniest part was it was done by pro auto body and was in their system). Then they said it was because the tow truck did it. Then they said it was because a shield on the bottom had rubbed a parking spot curbed and the bumper cannot be reattached.
2. Brought it in a second time and they readjusted the front fenders to finally line up a little better but did not reattach the bumper.
3. Brought it in third time dropped it off on a Monday and was told on Friday at 4:30 it was done but they close at 5. Went in on Monday and the bumper was still not attached. They told me it was because we needed to pay for a $13 part and waited until we came in expecting it to be done to tell us.???
4. This past Monday Jim apologized to me and said no problem we will pick it up first thing Wed. morning. We set an appointment. Pro Auto never showed! Seriously. I called at 10:30...no call back...I called at 11:55 and Jim said yeah I couldn't get to it this morning I had a bunch of walk ins. but ill make it right let's set another appointment can your wife bring it in? The joke was on us.
5.......that's why we have attorneys....They have the insurance money but my car is not fixed....we are not a priority....but the walkins who have not paid are? LOL...beware...although the paint looks great....the car does not look good but they do not do what they say....no integrity
6. shame on you Jim Shenberger read more