These people are scammers! Use PODS! They make you buy a crappy lock, and you are forced to buy insurance from their company which is Orange Door Storage. I moved into my 5x10 unit and the next day I went in and everything was wet with condensation. I called the office. Someone came down and checked it, said it was wet and noted my file. I dried everything off, made sure nothing was touching the walls, ran to Lowes, bought three of the big moisture absorb buckets and placed them in my unit. I went back 2 days later and again everything was still wet with condensation, it was literally dripping off my furniture and I noticed that my floor was wet near the door. Rain was getting in under the door, because it didn't form a complete seal at the bottom. There was an inch gap. I went outside. There were puddles in front of my unit, and I noticed there was no drainage. I went to the office and they said they knew that unit was a problem because "when weather comes in, it hits that area first" and "rain gets in under the door" They KNEW this unit was a problem, and rented it to me anyway. They gave me another unit. I wasn't able to move my things on that day, so I came back the next day and moved everything to a hall unit. I noticed damage on some of my furniture and a rug, I told the guy at the office and he said " file an insurance claim" so I did. Even though my claim was under $1000, and I had proof of water in the unit, I had pix of the damage and an employee's note in the file that the unit was wet. According to tne EXTREMELY HOSTILE insurance rep, I had to prove "point of water entry" in order for them to honor the claim. Also she said she thought i was "changing my story" because the Public Storage employee didnt note that water had come in under my door. So...I guess I should have had the presence of mind to take pictures of the wet floor while I was trying to preserve my furniture. I feel like even if I had pictures they would still deny the claim. I went back to the office and asked them to note that the employee witnessed water on the floor, and they declined to do so. The insurance is a scam. Even after a few days of exposure, two display units, my son's wooden pirate ship and a rug were all messed up. Everything that wasn't sealed in a rough tote was messed up. The insurance is terrible, there is no way they will pay a claim, even a small one. I implore you, use someone else! read more
