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Chicago, IL

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Public Storage

3.3 (53 reviews)
Open • 6:00 am - 9:00 pm

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Mice droppings!!

Public Storage advertises that the first month free. This only applies to certain locations. False advertising!! Their Customer Service or Manager is difficult to reach by phone and also they are no help when you have a problem with their facility. They have mice infestation!!! My loveseat had mice droppings in it and cotton torn from it. And plus they charge for the full month only if your belongings are there for a lousy 2 days out of the month!! They went up on the rent after 6 months of storage also. I will never rent from Public Storage again!!

Looking to impress your girl? Flair up that acoustic guitar with a slick mold finish at Public Storage on Broadway!

Destroyed our belongings from water damage because they aren't regulating humidity properly. Water all over the floors. Instead of fixing the problem the incompetent management simply put down a "wet floor" sign. Mold and moisture all over my unit and in the hallways ...when I asked her for help manager Becca Spena did nothing and even tried to charge me for a few boxes so I could try to carry away the few things not destroyed. Staggering incompetence paired with a lack of compassion is what you pay for at Public Storage on Broadway. It's been weeks since I discovered the damage and management has still not returned a call from my insurance company so I can process my claim. Please see the uploaded pictures of my unit before renting with these goons.

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6 years ago

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9 years ago

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11 years ago

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11 years ago

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12 years ago

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11 years ago

So far we have been customers for 2 years and could not ask for a better location. Jorge has been courteous and forthcoming. Thank you.

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12 years ago

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10 years ago

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10 years ago

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12 years ago

Jorge was great! He stayed after hours to show me a unit and complete the paperwork. He was knowledgeable and very helpful!

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10 years ago

Emanuel, Public Storage representative, was very professional, courteous and expedient. would definitely highly recommend.

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12 years ago

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12 years ago

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Ask the Community - Public Storage

Review Highlights - Public Storage

“I would definitely recommend this location and I know for a fact my dad would all because of Jorge...”

Mentioned in 12 reviews

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Safeguard Self Storage

Safeguard Self Storage

(17 reviews)

Uptown

The rent here increases in large amounts randomly so whatever you sign up for will double in a…read morematter of a year or less and that monthly bill will stack up fast. This storage unit is full of moths that will destroy your clothes, I had everything triple bagged with thick garbage bags and they still found a way to get it. If you must use this place just beware and make sure everything is in air tight containers if you don't want your stuff destroyed. There are way more affordable units then this in Chicago.

Stay Away!!! This place is a trap. My partner and I had 3 units here. They contained everything we…read moreowned while we were in between homes. Including our parents ashes, one of a kind art pieces made by myself and my late husband, irreplaceable family heirlooms and so much more. Oue entire lives. We were victims of a Con artist and took a financial hit that was extremely difficult to recover from. We fell behind on the rent. I presented our hardship to the staff here. I cried and begged them to please give us time to not loose everything we had. But, instead they raised the rent. We did everything we could to raise the money. Paid them thousands and got within a few hundred dollars from paid off. So, they raised the rent again and added more fees. We begged. My Mother even paid what she could and begged them as well to have a heart. But, we lost everything. The money we thought would be our cushion to be able to rebuild our lives went to paying fees to these heartless people. We were $200 short and we lost everything. Still on the streets now hoping to rebuild our lives. Stay Away!!

Foster Ravenwood Self Storage - Water damage

Foster Ravenwood Self Storage

(20 reviews)

Lincoln Square

It's never fun to have to leave a 1 star review, but we simply cannot recommend Foster Ravenswood…read moreSelf Storage. One, they don't have a secure way to take Credit Card information. You have to write down the full Credit Card number, the expiration date, and even the CVV on what looks like a badly photocopied piece of paper. When we had to change the card on file, we had to actually go to the office and complete another dodgy looking form, rather do it online, securely, through a website or an app. Surely having to write down your entire Credit Card number with expiration date and CVV is not PCI compliant (and yet I did it anyway). Two, they raised our rate immediately after signing up and then they raised it again shortly after that. We hadn't even had the unit for one year. Our original rate was $47/month when we joined in May, in July it was raised to $59/month, and then in November it was $65/month. Three, we attempted to access our storage unit outside of office hours a few times but the pin pad to get into the building was broken more often than it worked. The last time we went, our car was full of stuff but couldn't get in (again). This was deal breaker for us. Other things that were annoying: there is no dedicated parking, only street parking. The office and lobby area wreak of cigarette smoke. The storage unit itself was fine, but the floor was unfinished. When we went to say we were moving out, there were no questions asked. Just a "what is your unit number?" and "sign here" and "here's your move out receipt". Like ok, bye?

I've been a customer for many years...the staff has great customer service and I definitely…read morerecommend them for your storage needs.

Chicago Northside Storage - FREE 16 foot moving truck to use when you rent a unit!  Oh, and grab a lock, some boxes, and tape, on us!

Chicago Northside Storage

(49 reviews)

Avondale

Picked this location and business based on all the positive reviews. After going in vetting to…read moredifferent places ultimately I picked this business. My 1st visit was really good as Maria showed me around and explained how the units worked. Upon hearing that I would need my storage unit for a couple more weeks Maria extended my reservation to keep my rate and that really helped. On move in day I was given a phone call the day before, to check to make sure what time I was going to arrive. I was able to reschedule my time when I realised that the time slot didn't work any longer. The office staff were very flexible with helping me out. I was able to complete the whole moving process in less than 30 minutes. Overall I am happy with my unit I end up getting a 10 by 7 and a 1/2. I do like the ease of unloading my S UV into their docking station. I appreciate the climate control as it can get really hot during the summer and I was worried about my electronics. This was the true reason I picked this location even though about $50 more per month than the location about 2 miles away. All in all super excited about the fringe benefits of this location, To include utilization of a moving truck. The nice thing is that they allow you to use the moving truck up to 2 weeks from your moving date. This alone is going to save me a $150.

I was a customer since 2023. The family that owned this place originally were phenomenal. They must…read morehave sold bc it is now COMPLETELY different. I was paying $80 a month and now it's up to $246 for an 8x8 unit! New customers pay $95 but those that have been loyal pay WAY more. And they increase it every couple months so just know you might have that nice cheap rate now but they will Increase it ALOT over time. Omar had a very condescending tone with me on the phone. They offered me to have the unit for $198 a month. HA WHAT A JOKE!!!

Public Storage - selfstorage - Updated October 2026

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