This has been a nightmare for me since I moved in. The late fees, triple late fees and rate…read moreincreases will have been so painful. I would strongly suggest another company. The staff is nice but the policies are not in the best interest of their customers. You can't even speak with anyone outside your local store. Very disappointing

Marilyn G.Extra Space Storage has been help for by sending me text to let me know when the bill is…read morealmost due because since Walter 's expire when you lose someone out of your house hold like this things don't be the same you forget this sometimes. So the reminder from the text has been helping. Thank you Marilyn G.

They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

Great place. Climate controlled. Easy access. Rates don't go up every other day. I like the…read moreplace

Wonderful, professional, courteous staff. Communicative and…read moreassertive Storage space accessible and clean , value for money

I have to say Mary McNeal was absolutely rude and nasty to me as I tried to pay out in advance for…read moremy unit. I really wish I didn't have to communicate with her, because I see her completely different after my initial setup 1 yr ago. If you stop in, please stay clear from Mary. Good luck

This self storage facility totally superceded my expectation! From the moment I had contact with…read morethe facility, the staff was very professional. Mamie in the office was very thorough in presenting the various storage packages and gave a tour of the facilities. She was patient and very knowledgeable. When I arrived to store my items, the dock was easy to access. The staff was ready and eager to assist. There were dollies available at no extra charge. I HIGHLY recommend this self storage facility.

I rented a unit and had to go in the office and sign the agreement. There was a very helpful lady…read moreby the name of Violet who provided me with exceptional customer service. There was a billing error on my account that prevented me from accessing my unit right away. Violet went above and beyond to make the right calls to rectify the issue and help us access our unit until the issue was resolved. She even gave me a call later on that day to let me know I was good to go. Thank you Violet.

They are falsely advertising climate controlled storage units. I stores my belongings there in July…read morethe beginning and to come back a couple weeks later to retrieve items and all my stuff was molded. I spoke with the manager she helped me in doing my insurance claim. Unfortunately because movers moved my belongings into storage I am unable to get better pictures to send to the insurance company. It's been since August waiting on them to process my claims this whole experience has been a headache and hassle and no one from corporate to the manager of the site can explain to me Why are they false advertising climate controlled units

I rented a 5 x 5 unit inside the building for a short term move. The building is climate…read morecontrolled, clean, and secure. There are 2 medium sized flat bed carts for use. I used the website and the app for most of my pre-rental questions. When I arrived, Aida was very professional and helpful. She made sure I found my unit and even helped me transport my items. The only thing I didn't like was their access hours (9:30 AM-5 PM on the weekends and 6 PM during the week.) I would rent from them again if I ever have the need.

The space is clean, new and organized. The manager was helpful, accommodating, organized and…read moregracious. She showed us several spaces and was able to find 2 units next to each other, which was super convenient to what we needed to move. I would definitely recommend this company. Even the guy I spoke with on the phone, Rick, was polite and knowledgeable and he got my business by being a nice person to talk to about my needs.

From the owner: CubeSmart Self Storage of Chicago, IL offers affordable self storage with premium amenities. Our…read more8312 S South Chicago Ave location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

During my visit at the Extra Space Storage I came Encounter with the Assistant Manager Who goes by…read morethe Name Of Santia who has great Costumer Service Skills and was very helpful! Her Energy was very positive and she has such a great spirit! She has such a great impact With customer service because I've rarely came across other companies who has great workers that represents a company not only because they are great workers but they also bring great energy into the work place! if you are to ever come across this review "Santia" thank you Again for having great customer service skills & Being so helpful

My experience with *Antwan* at Extra Space Storage was Stellar!…read moreI would definitely recommend using the service here and the staff is/was so very understanding and helpful with my journey moving to a new location (Chicago, IL). Inclusion, Use E.S.S.! Go Antwan Go!!. Thank you kindly for this opportunity. Grace & Peace..

Superb customer service. Martino and Michelle both make the process run smoothly. Personalities are…read morepleasant and they are very helpful. Most of all: THEY KEEP THE FACILITY CLEAN!

Very helpful and professional. The agent was patient and was training a new hire. The agent did a…read morevery good job when making my contract..