This has been a nightmare for me since I moved in. The late fees, triple late fees and rate…read moreincreases will have been so painful. I would strongly suggest another company. The staff is nice but the policies are not in the best interest of their customers. You can't even speak with anyone outside your local store. Very disappointing

Marilyn G.Extra Space Storage has been help for by sending me text to let me know when the bill is…read morealmost due because since Walter 's expire when you lose someone out of your house hold like this things don't be the same you forget this sometimes. So the reminder from the text has been helping. Thank you Marilyn G.

The space is clean, new and organized. The manager was helpful, accommodating, organized and…read moregracious. She showed us several spaces and was able to find 2 units next to each other, which was super convenient to what we needed to move. I would definitely recommend this company. Even the guy I spoke with on the phone, Rick, was polite and knowledgeable and he got my business by being a nice person to talk to about my needs.

From the owner: CubeSmart Self Storage of Chicago, IL offers affordable self storage with premium amenities. Our…read more8312 S South Chicago Ave location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Vanessa at the 95th and Damen location was very helpful and professional. She made everything so…read moreeasy and was efficient with the knowledge of everything in and about the facility. However the price is ridiculous. They go up every year and just charge way too much for this economy. It doesn't even allow access 24/7. The management was great (5 stars). The prices get (2 stars). I recommend dealing with Vanessa if you already have a unit there

They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

The Property Manager (Ms. Tennille) is the best of the best! She's always willing to go the extra…read moremile whenever I needed assistance...and it's always with a smile.

The problem I had was it was holes in the ceiling and a some of my things were mildew and beyond…read moresaving.

I rented a unit and had to go in the office and sign the agreement. There was a very helpful lady…read moreby the name of Violet who provided me with exceptional customer service. There was a billing error on my account that prevented me from accessing my unit right away. Violet went above and beyond to make the right calls to rectify the issue and help us access our unit until the issue was resolved. She even gave me a call later on that day to let me know I was good to go. Thank you Violet.

This is the worse storage facility I've ever used . This is for the 67th and cottage location…read more it's dark . There are no lights in the unit. The units have small house room sized doors. There were only 3 broken carts for the entire facility. There is only access while the office is open so you have to be done by 5:30 Monday through Friday, even earlier on Saturday and they are not open on Sunday.. There were roaches crawling outside the unit across from my unit on the wall. My vintage Mrs.Clause giant musical ornament has been eaten through by mice. 3 days after my bill was due on a$130 unit, I said I wanted to move out. I was told I'd be charged $68 for a prorated amount for 4 days that was actually half a months rent. There is one very rude unprofessional woman who talks nasty !I was told I could only use a money order to close out the unit.

During my visit at the Extra Space Storage I came Encounter with the Assistant Manager Who goes by…read morethe Name Of Santia who has great Costumer Service Skills and was very helpful! Her Energy was very positive and she has such a great spirit! She has such a great impact With customer service because I've rarely came across other companies who has great workers that represents a company not only because they are great workers but they also bring great energy into the work place! if you are to ever come across this review "Santia" thank you Again for having great customer service skills & Being so helpful

My experience with *Antwan* at Extra Space Storage was Stellar!…read moreI would definitely recommend using the service here and the staff is/was so very understanding and helpful with my journey moving to a new location (Chicago, IL). Inclusion, Use E.S.S.! Go Antwan Go!!. Thank you kindly for this opportunity. Grace & Peace..

Emily explained to me everything I needed to know about the series and was a very great help, need…read moremore people like her

From the owner: iStorage offers convenient and affordable self storage units in Chicago. Whether you're looking for…read moreeasily accessible drive-up storage units or indoor climate controlled units, you'll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with iStorage and see why our units are ideal to suit your storage needs. Visit us at 3940 E. 106th St. today to rent your space. iStorage is an NSA Storage brand and facility.

Came here to put stuff in storage over the summer with a friend. My friend really wanted to use…read morethis place as a storage than your normal big brand storage name. It's cheap, it does the job too. Sometimes the storage area can be dark but this place is not climate controlled so it's going to feel how it'll feel outside. It's got a small 5x5 storage units too. Staff is really friendly and helpful

Usually we use the U-Haul storage on 71st, but they didn't have any storage units left in the…read moredemensions we were looking for, so we were directed by them to this storage unit which is closer to our apartment anyways. They had the size we needed, so we filled out the paperwork, and our prorated amount was $24. We checked into Yelp and there was a 50% off first month's rent. To give us the bigger bargain he was willing to apply it to a full month, so we got the full value of the coupon. The staff here is friendly and I love that you can drive upstairs to your storage unit. They also have this wooden thing on wheels to help you transport your items free of charge. However, this place is very hot but the industrial sized fans they have throughout the facility DEFINITELY help.

The customer service isn't the friendliest but they try their best I guess. I rented a U-Haul truck…read morefrom here in the past which went fine, but I wouldn't recommend the storage. - saw mice droppings in each unit I was shown and mice traps in the hallways - to get to higher floors you must take the 500sqft utility elevator. it's an old-fashioned building, so an elevator attendant is needed to move it by hand and you have to wait for him to be available (this place is not for people who need to be in and out quick. it's not for daily access at all so once you put your stuff here, it's HERE. don't think you'll be able to go up and down as you please) - units are not temperature-controlled. it's very cold inside during winter and boiling hot during summer - homeless/crackhead was in vestibule talking to himself as I was leaving

This place has a very difficult time answering the phone, reviewing the messages on their…read morevoicemail, or returning calls. This does not inspire confidence when you're leaving your belongings. A little professionalism and courtesy would go a long way.

So the good thing is this place stock is GREAT! Anything you need you'll find, anything on the…read morewebsite you ideally could order ahead, unfortunately I tried this option but when I showed up to the selected pick up time it wasn't even acknowledged and it wasn't a quick pickup and go. Be prepared to wait a long time because they only keep 1 person to attend to each customers' needs' so if someone is there to get a truck you have to wait for the entire transaction, [the discussion, their needs, review of size, walk-thru, review of the condition of the vehicle - u get the 45 min transactional picture] they do provide seating like a rolly chair & lawn seats knowing they provide slow service. --good things their stock of moving products & parking and attentive service --bad if you need just a roll of tape you will be reviewing how badly you need it due to the wait....

I went there to return a few extra boxes. The employee told me that he needed the number,…read moreexpiration date and CVV of the credit card that was used to purchase them. I didn't have the card with me and I left. Next day I went to a different store with the card, and that employee told me he didn't need to see it, the refund would be processed automatically. Now I'm suspicious why the employee at this facility wanted to see my card.