They are falsely advertising climate controlled storage units. I stores my belongings there in July…read morethe beginning and to come back a couple weeks later to retrieve items and all my stuff was molded. I spoke with the manager she helped me in doing my insurance claim. Unfortunately because movers moved my belongings into storage I am unable to get better pictures to send to the insurance company. It's been since August waiting on them to process my claims this whole experience has been a headache and hassle and no one from corporate to the manager of the site can explain to me Why are they false advertising climate controlled units

I rented a 5 x 5 unit inside the building for a short term move. The building is climate…read morecontrolled, clean, and secure. There are 2 medium sized flat bed carts for use. I used the website and the app for most of my pre-rental questions. When I arrived, Aida was very professional and helpful. She made sure I found my unit and even helped me transport my items. The only thing I didn't like was their access hours (9:30 AM-5 PM on the weekends and 6 PM during the week.) I would rent from them again if I ever have the need.

This has been a nightmare for me since I moved in. The late fees, triple late fees and rate…read moreincreases will have been so painful. I would strongly suggest another company. The staff is nice but the policies are not in the best interest of their customers. You can't even speak with anyone outside your local store. Very disappointing

Marilyn G.Extra Space Storage has been help for by sending me text to let me know when the bill is…read morealmost due because since Walter 's expire when you lose someone out of your house hold like this things don't be the same you forget this sometimes. So the reminder from the text has been helping. Thank you Marilyn G.

They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

Great place. Climate controlled. Easy access. Rates don't go up every other day. I like the…read moreplace

The Property Manager (Ms. Tennille) is the best of the best! She's always willing to go the extra…read moremile whenever I needed assistance...and it's always with a smile.

The problem I had was it was holes in the ceiling and a some of my things were mildew and beyond…read moresaving.

This self storage facility totally superceded my expectation! From the moment I had contact with…read morethe facility, the staff was very professional. Mamie in the office was very thorough in presenting the various storage packages and gave a tour of the facilities. She was patient and very knowledgeable. When I arrived to store my items, the dock was easy to access. The staff was ready and eager to assist. There were dollies available at no extra charge. I HIGHLY recommend this self storage facility.

I rented a unit and had to go in the office and sign the agreement. There was a very helpful lady…read moreby the name of Violet who provided me with exceptional customer service. There was a billing error on my account that prevented me from accessing my unit right away. Violet went above and beyond to make the right calls to rectify the issue and help us access our unit until the issue was resolved. She even gave me a call later on that day to let me know I was good to go. Thank you Violet.

During my visit at the Extra Space Storage I came Encounter with the Assistant Manager Who goes by…read morethe Name Of Santia who has great Costumer Service Skills and was very helpful! Her Energy was very positive and she has such a great spirit! She has such a great impact With customer service because I've rarely came across other companies who has great workers that represents a company not only because they are great workers but they also bring great energy into the work place! if you are to ever come across this review "Santia" thank you Again for having great customer service skills & Being so helpful

My experience with *Antwan* at Extra Space Storage was Stellar!…read moreI would definitely recommend using the service here and the staff is/was so very understanding and helpful with my journey moving to a new location (Chicago, IL). Inclusion, Use E.S.S.! Go Antwan Go!!. Thank you kindly for this opportunity. Grace & Peace..

Emily explained to me everything I needed to know about the series and was a very great help, need…read moremore people like her

Came here to put stuff in storage over the summer with a friend. My friend really wanted to use…read morethis place as a storage than your normal big brand storage name. It's cheap, it does the job too. Sometimes the storage area can be dark but this place is not climate controlled so it's going to feel how it'll feel outside. It's got a small 5x5 storage units too. Staff is really friendly and helpful

Usually we use the U-Haul storage on 71st, but they didn't have any storage units left in the…read moredemensions we were looking for, so we were directed by them to this storage unit which is closer to our apartment anyways. They had the size we needed, so we filled out the paperwork, and our prorated amount was $24. We checked into Yelp and there was a 50% off first month's rent. To give us the bigger bargain he was willing to apply it to a full month, so we got the full value of the coupon. The staff here is friendly and I love that you can drive upstairs to your storage unit. They also have this wooden thing on wheels to help you transport your items free of charge. However, this place is very hot but the industrial sized fans they have throughout the facility DEFINITELY help.

The customer service isn't the friendliest but they try their best I guess. I rented a U-Haul truck…read morefrom here in the past which went fine, but I wouldn't recommend the storage. - saw mice droppings in each unit I was shown and mice traps in the hallways - to get to higher floors you must take the 500sqft utility elevator. it's an old-fashioned building, so an elevator attendant is needed to move it by hand and you have to wait for him to be available (this place is not for people who need to be in and out quick. it's not for daily access at all so once you put your stuff here, it's HERE. don't think you'll be able to go up and down as you please) - units are not temperature-controlled. it's very cold inside during winter and boiling hot during summer - homeless/crackhead was in vestibule talking to himself as I was leaving

This place has a very difficult time answering the phone, reviewing the messages on their…read morevoicemail, or returning calls. This does not inspire confidence when you're leaving your belongings. A little professionalism and courtesy would go a long way.

Update on my review. U-Haul representative called me this morning and ask me about the complaint…read morethat I did online. I told her that I was billed for not putting gas back in the vehicle and mileage which was incorrect. That I put $20 in the truck to replace the gas. That one of their employees checked and inspected the vehicle interior and exterior and stated that all was good and I would receive a refund. She put me on hold to go check the vehicle and said it was on full. It's three days later and it hasn't been rented. Well all I can say is that the truth prevail and they are reversing the charges and I will receive my refund in two to three business days but I will not be using their services again.

The worst experience of my life. I went for a simple hitch install on my Camry. A standard,…read morenon-hybrid common car that has never had any modifications done. All parts for the hitch are their own. For anyone that has done this before it shouldn't take anymore then around 20 minutes. They offered wiring for an additional cost and since I was here, I figured why not. The window I was given for for an hour. I figured approximately an hour and a half just to be safe. They almost a full four hours stating "needed time to charge a battery" and "complications". Clearly they didn't know what they were doing. I needed to go to work and the manager Orran just kept staring that he could remove the hitch and wires and it would take about the same as the amount of time as it would to simply finish it He kept promising completion in 15min. 40min. and then when I would remind him he would change the amount of time he claimed originally and then he changed what time he stated it. These people are so corrupt and dishonest. They even charged me additionally for the "extra time". Finally, they refused to give me any kind of a warranty on the work they did or on their parts.