I rented a unit and had to go in the office and sign the agreement. There was a very helpful lady…read moreby the name of Violet who provided me with exceptional customer service. There was a billing error on my account that prevented me from accessing my unit right away. Violet went above and beyond to make the right calls to rectify the issue and help us access our unit until the issue was resolved. She even gave me a call later on that day to let me know I was good to go. Thank you Violet.

This is the worse storage facility I've ever used . This is for the 67th and cottage location…read more it's dark . There are no lights in the unit. The units have small house room sized doors. There were only 3 broken carts for the entire facility. There is only access while the office is open so you have to be done by 5:30 Monday through Friday, even earlier on Saturday and they are not open on Sunday.. There were roaches crawling outside the unit across from my unit on the wall. My vintage Mrs.Clause giant musical ornament has been eaten through by mice. 3 days after my bill was due on a$130 unit, I said I wanted to move out. I was told I'd be charged $68 for a prorated amount for 4 days that was actually half a months rent. There is one very rude unprofessional woman who talks nasty !I was told I could only use a money order to close out the unit.

So the good thing is this place stock is GREAT! Anything you need you'll find, anything on the…read morewebsite you ideally could order ahead, unfortunately I tried this option but when I showed up to the selected pick up time it wasn't even acknowledged and it wasn't a quick pickup and go. Be prepared to wait a long time because they only keep 1 person to attend to each customers' needs' so if someone is there to get a truck you have to wait for the entire transaction, [the discussion, their needs, review of size, walk-thru, review of the condition of the vehicle - u get the 45 min transactional picture] they do provide seating like a rolly chair & lawn seats knowing they provide slow service. --good things their stock of moving products & parking and attentive service --bad if you need just a roll of tape you will be reviewing how badly you need it due to the wait....

I went there to return a few extra boxes. The employee told me that he needed the number,…read moreexpiration date and CVV of the credit card that was used to purchase them. I didn't have the card with me and I left. Next day I went to a different store with the card, and that employee told me he didn't need to see it, the refund would be processed automatically. Now I'm suspicious why the employee at this facility wanted to see my card.

Space is worth renting entirely because of the customer service offered by Bianca. Her patience and…read moremidwestern friendliness helps ground even the most anxious and naive individual looking for a storage unit. She was extremely clear when explaining the policies of the storage unit, and her advice on more practical matters (storing items well, for example), went above and beyond. Only complaint was about the facilities themselves - an option for climate controlled storage would have made this facility ideal.

the service is horrible at this location the office staff is never in the office between 9-5pm. You…read morehave to contact customer service first then ask to be transferred to the office phone for them to answer the phone. the staff communicated to me "we are short staff so that's why the office is empty. Who ever manages this location need to do better

This has been a nightmare for me since I moved in. The late fees, triple late fees and rate…read moreincreases will have been so painful. I would strongly suggest another company. The staff is nice but the policies are not in the best interest of their customers. You can't even speak with anyone outside your local store. Very disappointing

Excellent customer service she explained everything very friendly, very satisfied She showed me how…read moreto use the log she walked me through the storage unit. She explained how much it holds.

The customer service isn't the friendliest but they try their best I guess. I rented a U-Haul truck…read morefrom here in the past which went fine, but I wouldn't recommend the storage. - saw mice droppings in each unit I was shown and mice traps in the hallways - to get to higher floors you must take the 500sqft utility elevator. it's an old-fashioned building, so an elevator attendant is needed to move it by hand and you have to wait for him to be available (this place is not for people who need to be in and out quick. it's not for daily access at all so once you put your stuff here, it's HERE. don't think you'll be able to go up and down as you please) - units are not temperature-controlled. it's very cold inside during winter and boiling hot during summer - homeless/crackhead was in vestibule talking to himself as I was leaving

This place has a very difficult time answering the phone, reviewing the messages on their…read morevoicemail, or returning calls. This does not inspire confidence when you're leaving your belongings. A little professionalism and courtesy would go a long way.

They did a great Job and have good customer service. And they are also patient. Good company.read more

I love this moving company! I've used them for 3 different moves and each time they were awesome…read more They are on time, very professional, and the prices were right! They were very swift and careful in moving my things. Thank you! I always recommend them and will continue to use their services as long as I need them.

The space is clean, new and organized. The manager was helpful, accommodating, organized and…read moregracious. She showed us several spaces and was able to find 2 units next to each other, which was super convenient to what we needed to move. I would definitely recommend this company. Even the guy I spoke with on the phone, Rick, was polite and knowledgeable and he got my business by being a nice person to talk to about my needs.

From the owner: CubeSmart Self Storage of Chicago, IL offers affordable self storage with premium amenities. Our…read more8312 S South Chicago Ave location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Used East Bank Storage to store my life for a year when I was out of the country. Very little not…read moreto like about this place. Great staff, affordable, fairly easy to move in & out. My only complaints are that sometimes getting a cart can be difficult when they're busy. The hours can also make it a little tough if you plan to stop by in the evening. They also rent Uhauls and sell pretty much any packaging you might need.

This place never disappoints. Allen is truly a delightful representation of hospitality. He's…read moreengaging in conversation,hard working and smiles! He brings a positive feel to the place. I appreciate you, Allen!

I needed movers QUICK & they were across the street and available. The move was fraught with drama…read moreand gaslighting. From the begining I was told there was a 2 hr. Minimum. The day of, I was told there was a 2 1/2 hour minimum. It went over, so it didn't matter anyway. Also the guy came over to assess my move & what I had in my storage. I was trying to explain to him how I wanted things done & he shut me down & said, " tell the movers. Let them know what needs to be done." They get there and 1 guy doesn't let me get a word in edgewise. He won't let me talk. If the 3 guys, he was the 1 that made the whole process MISERABLE. After we got my jewelry display cabinet on the truck, ( which he said, could not be done) this guy took the most bathroom breaks and stayed on his phone. He influenced the other 2 to ride the click, just by his behavior. I met them at my new location and told them to start unloading the truck, as I had to take a lyft to get there. They were standing around doing NITHING when I arrived. Because I got into an argument with that 1 guy over him talking on the phone, the other guys, said to me, " You should be nice to him. He's the driver." Obviously, he had seen him do some f'd up stuff to folks before and he got me good. I SUSPECT that he flattened 1 If the tires of my hand truck at the end of the move. We used it ALL day but at the end, it was on a flat. He also took some other items of mine, I suspect. He was in such a big hurry to get out of there that he almost left 1 of the workers behind! This dude had such a horrible attitude for most of that day. But I am thankful to have it all behind me and my major things arrived safely and intact. But I wouldn't hire them again. For regular household stuff, I'm sure they're fine. But I'm sure you can find folks that will actually move faster and respect that you're paying by the hour and not lollygag.

Sad ass hell would never recommend them to anyone crack head ass mover broke my granite table an my…read moremirror to my dresser an now they giving me the run around an playing games on the phone an ppl wonder why we don't spend our money with black bussiness an they were already over priced an I tip them 20 a piece only for a fucked up job never again