Hmmmmmm. You ask me to yelp you on the smiley day I pay to move in. That review would have been a lot diffferent. First bad experience I get there 3 minutes before opening. My bad. I hadn't checked the hours. But with 2 minutes to go, I made the mistake of (gasp) knocking on the door when I saw Ellen in there. She yelled something at me through the closed door I didn't hear. When I got in I got scolded by her that the computers won't even let them log in. Ok. Lesson. learned. Damn I haven't been scolded in 25 years! Second bad experience. I informed them I don't get paid until the 20th. I was politely informed that would be ok, however I would incur a late charge. They would note my account. I load up my car and head to the storage, I go in to ask Ellen for a cart, she says they don't have any. Figured I'd wait for one, I forgot my purse, so I didn't have my code, I asked for my code, she informed me my code was locked out by the computer until I paid. I said but I told them I get paid on the 20th, she said it's noted, but the computer still locks you out until you pay. (would've been nice to be told that when informed of the late fee....) How about a little customer service? Like, "I'm sorry you weren't informed about that, I can let you in as a one time courtesy but after this, please be advised you will not have access when paying late" What happened to the smiley friendly lady who signed me up? Haven't seen her since day 1. read more

My stuff was stolen here! GET THE LOCK THEY RECOMMEND, or maybe two. I'm LIVID that they do NOT have cameras in the storage hallways-- this is unacceptable!!!! However, the people who were on shift were very kind and understanding and did the most they could do at the time. Beware. read more

I don't care if your office is closed on new years day. But I would love access to my crap if I needed it today.

I came to rent a storage space for a few months. After seeing the space, Michelle thoroughly explain everything I was signing. I felt confident about renting a space at this location. It was great to see a manager be able to help me accurately and help 2 other customers at the same time. Michelle H. gave excellent service. She went above and beyond. Thanks!! read more

I first went to the Public Storage to get boxes for my clients, I just wanted to get a few boxes, some tape and bounce wrap. Ellen, the lovely lady that works there showed me the House Pack box. For $109 you get a little bit of everything! It's perfect! I've picked a box for 3 clients now and have made them all super happy!! As a Realtor, that is a great "go to" gift for clients! Ellen is so helpful and very eager to help you. I will be telling all my coworkers:) Thank you Ellen for showing me the great moving box!! It's a hit with my clients!! read more

Came here not knowing what size unit I needed. Ellen was super helpful with narrowing down the unit size that I needed. Also made it easy for the packing supples. One stop shop. Definitely would come back to this location read more

Excellent service. I was assisted by Ellen. Walked in around 5:30pm, she was able to help me though the paper work and I was able to get all the documents ready and walk out at 5:45pm. ! read more

Excellent experience and customer service. As soon as I reserved my unit online, Michael kept in touch and was very friendly. Monica was extremely helpful and professional when we moved our things in. The facilities are clean, secure and well lit. read more

i love this place. quiet and longer hours. staff is really friendly and helpful. 2 thumbs up.

This storage facility is very clean - the hallways, main office, and such. Compared to other storage facilities I think this is way more well maintained which for me is a big factor on choosing my storage facility. The staff is very friendly and accommodating as well. Coming from a hospitality background I know customer relations is key. Casey the one on duty on the day I came in particular seems to have a lot of background in dealing with customers. I cannot wait to transfer all my stuff here from my previous storage. read more

Ellen was very help full not just once twice! I have an old grandma and she had some work in her storage unit; it took a lot of time and Ellen was very helpful with assisting us. paperwork and a lot of calls :) Again the second time the stayed back late just for us not once but many times :) Thank you so much Ellen! Aman read more

Michelle H. was such a pleasure to work with. She made the move so smooth for me. She has great customer service skills. Great service, great storage. read more

Horrible customer service Elllen is rude and un helpful all the $1 for your first month is BS reserved a unit online called about the promotion to ensure I would be gettingmy first month for a dollar she said no they dont offer that on their units. Uhm then why is plastered all over your website and yelp? Scam to pull people in dont even waste your time on them! read more

Went in the other day and was greeted by michael and michelle. I inquired about some prices and they were very helpful. They explained the process fully and I appreciated that. Thanks you two for being awesome! When I need to rent I know where I'm going read more

I've never dealt with a business before that DOESN'T care about their customers as much as this place. On their website they stress "To ensure 100% customer satisfaction." "Your business is important to us." "Helpful agents are available at any Public Storage location by phone, email, or US Mail for your convenience." THIS SO MUCH FARTHER THAN THE TRUTH than I've ever seen from any other business that I've ever dealt with. When a person's personal time is more important than just taking a moment to hand a key over for a cart because this elderly lady feels it is more important for her comfort level than helping a customer for not more than 30 seconds then she needs to be re-trained or excused from her duties as she is not physically capable to do the job. Now I'm not talking about a bathroom break as I could have gladly waited for someone's needs. But to say "NO, I'M ON MY BREAK AND YOU'LL HAVE TO COME BACK IN 30 MINUTES" IS WRONG FOR 30 SECONDS OF HER TIME. I could see if I was trying to rent a new unit and it would take 20 minutes to do this I would have come back but all I wanted was a key! Does this woman know that I and others make her job and existence possible for her by using this companies service? Wait until she gets laid off and can't understand why she was let go when a her business has a lack of customers. She'll just blame it on the economy and move on to another welfare check! PLEASE TRAIN THIS WOMAN! And why has this company let their elevator service go for over two months to the point that they've decreased their hours by almost half. We signed a contract for the hours posted. Now you better be able to get in and out during regular business hours or you are out of luck! Have they ever offered a discount on the rent? NO! Have they ever sent out a letter of apology? NO! But they sure take their money on time! I ask you, "IS THIS FAIR?" 'IS THIS A WAY TO RUN A BUSINESS?" "DO YOU WANT TO DO BUSINESS WITH THIS COMPANY WHEN THERE ARE 20 OTHERS WITHIN BLOCKS OF THIS PLACE?" NO! That's why I'll be moving out this month after storing there for over 3 years! SOMETIMES CHANGE IS GOOD! If I could give one hundred words of advice to PUBLIC STORAGE, 1. Change your website if you are not interested in your customers. 2. Hire your personnel based on attitude and train them for skill. And last but not least, BE IN THE THE CUSTOMER SERVICE INDUSTRY AND SHOW YOUR CUSTOMERS YOU JUST HAPPEN TO BE A STORAGE FACILITY! THANK YOU FOR LETTING ME VENT! read more

The facility is clean and well-lit. Parking is easy. Casey, the manager, runs a tight ship.

This place is terrible!! Customer service non-existent. Will sell your stuff if past due without any notifications. Stay away from this one!! Don't know how they're still in business!! read more

This property has declined A LOT in the last few years. When you walk in, there is a huge sign that says, "Your satisfaction is 100% guaranteed." Sorry, but no. The "secure" front door is always breaking, homeless people live in the building (yes, the workers know), and there is an older lady who works the desk who is not very pleasant. My things are in storage because they have to be right now. This location is close to home and "works" at best. read more

My husband and I used this facility for several years and were very satisfied. The facility was very clean and the personnel very friendly and helpful. read more

Just wanted to thank Michelle for all her amazing help with an issue I had with this Public Storage location. There was a small mix up, but she went above and beyond to help take of the issue. She also followed up to make sure everything was taken care. I appreciate her making me feel as if my business with them was important. You don't find to many people like Michelle now a days that will go out of their way to help you, and provide great customer service. Definitely a fan of hers. If her boss reads this make sure you appreciate her for her great customer service, cause you don't find employees like her that often. You are lucky to have her. Michelle keep up the great work!! You are what companies look for, and are blessed to have. Even on bad days with customer remember the ones you have help, and left a good impression on. Thank you again!! read more

Ashley rocks!!!! She always provides amazing customer service and never misses a time to greet me with her huge smile and a friendly hello. Now-a-days amazing customer service is hard to come by but this girl Ashley has got this skill down. I havent been renting here for very long but everytime i am in the carts are always avalible anytime I need them and I never have to wait. Plus the commen area are always maintained and clean. I give this place two thumbs up. And on top of everything they gave me a great deal on my storage space. read more

I am very pleased with this property and the manager Ellen who was very helpful. I love that it is a secure storage unit, very very clean and since renting from her I have gotten superb customer service. I give this Public Storage location 5 stars and then some. The other Public Storage locations are not at all like this and I know because I have rented storage space from different locations. If you need storage go and talk to Ellen, she is really a nice person and very professional! read more

This is actually a very belated review (I visited this location back in June 2015) I've never rented a storage space before and Ellen was very helpful and guided me to a unit that would suit my needs. She was very patient and answered all of my questions and made sure I was sure I selected the right sized unit. The entire process was very easy and everyone on staff was super nice and helpful. The property was very clean and secure. I will definitely recommend to friends and family. Thanks Ellen for making this whole process easy! read more

I found this facility to be very convenient. Every time I pulled up, I had clear access. The facilities are kept clean, the staff are very pleasant, and the price fro the service is great! I will definitely use them again. read more

They raise the rent every 6 months. I live in Canada and the storage room are family antiques that I haven't moved up here yet. When I changed from a larger storage room to a small one the office manager couldn't seem to get the paperwork right on the new storage room. I got called into the office to sign documents 3 times. Then 3 months after I get to Canada I get an urgent call that my paperwork wasn't filled in correctly and I need to come in and resign the documents. Obviously they had to mail them to me. The issue with the documents? Public Storage corporate does not allow hand-written notes on the contracts, so when they gave me the paperwork the first time they highlighted everything I needed to fill in. And I signed it. All of the other times was that I had to keep correcting their bloody mistakes filling in their forms. When my storage room was broken into a few years ago, did they notify me? Nope. Their reasoning was that the dolly used to cart everyone's possessions away came from my storage room so they were thoroughly reviewing video footage to verify I was not on the property. The only thing this property has going for it is that it is climate controlled, that is the only reason my possessions are still there. read more

I held my unit online in the end of August. When we went in we spoke with Casey. He showed us the unit and the following weekend we moved our stuff. Thats when we had the pleasure (insert Sarcasm) of meeting Ellen. She hands down is the most unpleasant woman I have ever encountered in a long time. That small encounter was nothing compared to today. We got to our storage about 10:30 this morning. Parking lot was empty. We went up to the second floor to get some holiday things out of our tubs. We had a few things outside our storage obviously, trying to move things around. There literally was one box in front of the "EXIT" door. She startled me when she rudely came around the corner and told us to move it, because it was in front of an emergency door. Besides it being pretty empty in the whole place, I understood the rule, but what I don't understand is how nasty and rude she has to be all the time. I don't know her. I personally did nothing to her. I told her, "No problem, I get it, but why are you always so nasty and rude?! She mumbled something. Again, I get the rule. I do. But its the way you deliver it. She easily could of said "Hi guys. Good morning. Can you please move this box, because by law we need to keep the aisles open and the door free of clutter". Something of that nature. Kind. Nice. Human. When you approach someone so rude and unnecessary, you will get it back. So... bottom line, if you can stay away, please do. If you read the other comments, Im not alone. read more

Good morning America! I will not recommend public storage in Castro Valley Grove Way branch if Ellen is the customer service representative. We all know that no can can control anybody or anyone, on what they think, what to response, what their actions will be, etc... You/we can only control ourselves on how to handle things, how to respond to a question, actions, etc...to avoid such conflict, issues or any other problems. My opinion and experience with Ellen is, she's very RUDE, DISRESPECTFUL, INPATIENT, UNPROFESSIONAL, and a little bit VIOLENT, Why did I say that because, yelling is a form of verbal abuse. That's what the experience of my kid to her, and my kid doesn't want to go the office if she's the person on duty, my kid is very nervous and scared with her! On my end, she is very rude to me when I had conversation with her, there's an incident that I was asking her something and during our conversation she disclosed people's privacy and confidentiality that I have nothing to do with it! She might be good in something? but not in a customer service profession. I also informed the site manger about this concerns, especially how she treat kids. We all made mistakes and no one is perfect but this has to be taken some actions, so it won't get worse on her part and less people in our community get hurt by the way she is! If she needs help around her weaknesses, there's a lot of help she can get, just do some outreach!!! "experience is learning, if we learned from it." Never too late to change your life to be a good and responsible citizen of this country. Be an adult, a role model to this young ones of our generation...PUBLIC STORAGE MANAGEMENT, please take action to this concerns! Thank you!!! read more