Customer service is VERY important and probably the sole reason I even came to write this review…read moreand give it four stars. Ashley, the rep that was working when I came to pick up the keys for my unit was super busy, it being the last weekend of the month but she managed to remain professional and get me all set up as quickly as possible. She remained calm although the amount of people in and out was even overwhelming to me.. she also remained upbeat and I appreciate her energy, especially on a moving day in the summer which can have you irritable and drained. Thanks, Ashley! :)

My son and I had rented a unit at this location for over 2 years and never missed a payment. When…read morewe vacated the unit at the end of the year and he tried to notify them on dec 31st and again on Jan 1st that the unit was empty no one was onsite. He went back on the 2nd did the inspection and was told there should be no problem he shouldn't be billed for January this year. He found out later they not only billed for Jan but they turned it over to collection. When he went back in to see why, they told him because he used his pin on the 1st that is why they charged for the entire month. He paid it reluctantly. If anything they should have charged for one day not 31!! I would not recommend their storage facility.

We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

Move in process was super easy. Dave was really helpful at explaining everything and walking us…read morethrough!

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.

If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

Wow! Incredible experience: easy to rent, kind and…read moreconsiderate team and superbly clean building. Doesn't get better!!

WHAT A SCAM! I bought into the $174/month offer for four months with "a possible small increase…read moreafter that." BUYER BEWARE! The increase was almost $100 a month more!! Bait and Switch!

I found myself needing storage for the first time in my life. In the middle of selling the house…read morejust need to get rid of some things that I don't want to place in the garage, so I drive by this public storage place everyday decided to give it a try. The people who help me, Josh and Janet we're really kind and helpful , answered all of my questions made it very easy and the price was more than fair to say the least. No pressure so overall it just a great experience it's nice to have this extra room to place things temporarily. I'd say give them a try If you have things that you just need to get rid of temporarily or declutter for whatever reason it's a nice safe place, Tons of cameras and extra security. Friendly people, easy to sign up I have nothing but good things to say about this place. Thanks Josh&Janet!

Stay Away from this self storage! I rarely post reviews but want to share my negative experience. I…read morehave been a customer of this storage place for about 7 years, so a long time. Since I first got my unit my rent has increased 300%!!!!! My last increase was a whopping $60 a month!!! Not only that, but the same exact storage unit at the same exact location is advertised for $60 less than my increased rate. SO, they just gouge their longstanding customers because they know they can! A brand NEW customer off the street will pay $60 less than me for the SAME UNIT. I have tried to contact them to try to get them to work with me but it's basically impossible to talk to anyone!!! I advise trying any other storage place other than Public Storage. There is a very good place just down the street on Army Trail Rd. I moved and don't have a car or I would have already moved my stuff out. TERRIBLE CUSTOMER CARE - NON-existent. They only want more money, forget about customer service. YIKES!

RUN AWAY-- DISHONEST…read more had tools stored here, close to work. originally was quoted $79 plus taxes, for 10x16. 4 months later, got billed for $218 PER MONTH.. after 22 phone calls and a random manager apparently calling me back, it was "lowered" to $140.. still almost double the original price.. also, was told I WAS REQUIRED to use their style lock on my storage unit, as per company rules. so I bought the $22 lock.. Of the 26 units in my row, only 9 of them got scammed to buy the lock, as the rest of the units all had different styles and lock. DO NOT USE THIS COMPANY.. THE PUBLIC STORAGE 1 BLOCK AWAY IS MUCH BETTER, and better pricing.

Excellent service. Very clean. Mr Manfre was a big help during my move and storage needs.read more

I will start by saying that my unit is not great, especially for what they're charging me monthly…read more I called to discuss how high they raised the monthly fee, and the person that I spoke with said that there was nothing she could do but if I wanted to, I could pack up my storage and move my things to another storage facility. I didn't raise my voice, I was just shocked considering how long I have been paying public storage and on time every month. I've had my storage since 3/2022, it's 6/16/2025. Enrolled in auto pay. Seeing all of yhe specials at other facilities I'm guessing I'm going to have to bite the bullet and move my things.

My dad stopped by yesterday to measure something. He forgot his measuring tape and stopped into the…read morefront office to ask if he could kindly borrow one. Apparently, the lady behind the desk, working on June 18, 2024, who was blonde, was bluntly rude. She said they had a shovel and something else but not a measuring tape. When he came home and told me, I was so upset that someone would talk to my dad in that manner. We have not one, but two units. Previously, we had three. We pay close to $1,000 a month, and that is how you talk and treat customers!? I advised him we should move to another facility because that is absurd. A formal apology from the blonde team member would be appreciated.

My go-to storage was always Public Storage ... I live in Glen Ellyn and googled storage places near…read moreme. Lock Up Self Storage popped up so I decided to view their website for prices ... I found the perfect sized unit at a great price, the unit was very clean, carpeted and climate controlled! And to top it off the renting of the truck for 3 1/2 hours on my moving day came with the rental. I though it was too good to be true but I called them anyway and all of it was true so they definitely won me over from Public Storage. Best Decision Ever!!

The computer system was down on the day I tried to pay rent, so they couldn't take payment. They…read moresend emails "Call our office" and dont reply when you email respond What Do You Want Worst customer service ever.