If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.

My prior review of Storage Mart still stands. They are not a good company. Storage mart has made me…read morepay 235.00 for the entire month of August. I am moving out on August 16th, I do not feel I should pay for the entire month. After my first review they did contact their regional manager. The regional manager never contacted. Terrible company. All they want to do is collect money and not assist customers. I did contact storage mart directly @ Lincoln Hwy and Randall Road

Went to get a storage, painfully slow process that should have taken a few minutes or so. I had…read moreto buy a lock and I only had cash. He didn't tell me he didn't have change. I was in a hurry and he just looked at me when I handed him a $20 bill. He took the $20 and said he didn't have change. I told him just put it on my account. I come back to leave the storage for good and I am a week late. They are charging me $30. I agree to pay minus the remaining from the lock. They continue to say "we can't just give you money here". What is wrong with theses people working here? They are beyond slow working, do not move with sense of urgency with a customer and lack customer service skills. Customer I also forgot to mention, when I would go in at night teens were sitting in the inside where the loading dock is located.

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

Best moving company I've used! Professional, friendly, and very experienced. They handled all…read morefurniture and boxes with care. They took apart my bed frame and reassembled it at my new place. Same with my TV. They removed it from the mount and remounted it at the new place. Ruben, Anjel, and Fabrisio were my movers. They were speedy and extremely organized! I highly recommend this crew! Other thoughts: Moovers is locally owned and I recommend you always use a local business.

We have employed Moovers twice now. Our most recent experience was about as painless as moving can…read morebe. Victor and his crew were capable, friendly, and on-time.

I found this company on Reddit and I'm glad I listened to the post. The move was seamless,…read moreorganized, and handled with great care. The three movers packed up my things with a lot of thought and efficiency. They also listened to what I wanted and how I preferred my belongings to be packed and delivered. I will definitely be using them again!

It was a complicated move with multiple pick up and drop off locations and in the middle of…read moreinclement weather, making moving conditions dangerous. They packed and moved everything quickly, no damage was done to the houses or items moved, everything arrived where it was supposed to end up. The movers were very nice and adapted to the tough weather conditions without complaints, they were on time and they are worth the price.

I waited over a year for PS to fix the situation but I was told they will not do anything. In…read moreearly 2024 I rented a U-Haul truck and went to move out of my storage locker. It was a Saturday and 3 days before my lease was up. When I got there my lock was cut and another lock was on my storage unit. There was nobody on site to tell me why and all their customer service could do was admit I had my bill paid up and reach out to the property manager. They never got back to me. I rented a truck I could not use. Finally, that Monday I went back and saw the property manager, Dianne. She told me that they had to cut my lock because the unit next to mine needed repairs. I asked her why I never received a phone call or even an email but she couldn't answer the question. I asked if she planned on having PS reimburse me for the rental vehicle and she said no they would not. She removed their lock and I replaced it with a new lock that I had purchased. I told her my lease is up in 2 days but I would need another week to move out. She said that would be ok since the all of the inconvenience I had been put through. Three days later I show up with another U-Haul and my lock was again cut off and they placed their lock back on. I had no way of getting my stuff out. I was able to speak with Dianne again a few days later and she said it was because they had to finish the repair work to the unit next to mine. Again no phone call or email. I had to buy another lock to secure my stuff. I learned my lesson the next time and just showed up with a mini van and SUV and made several trips to empty my locker. After several attempts to get reimbursed for my locks ($40) I got ahold of district manager, Justin. Dianne stated that she left him several messages about my situation but he said he was never aware of it. He said he would get back to me in a few days but never did. I left him several messages but he never responded back. I then spoke to district manager Rick Rizzo who listened to my situation. He came back and said I still have a balance of $120. I asked him how could I have a balance when PS locked me out of my unit and prevented me from moving out...TWICE! He said he wouldn't reimburse me for the 2 rental trucks but would get back to me on the cost of the 2 locks they cut. It's been several weeks and Rick Rizzo hasn't returned my calls. I've used PS several times in other locations over the years without issue but this location is horrible. There is no communication and they refuse to take responsibility when they damage your property. Do yourself a favor and lease elsewhere. I'm not leaving a 1 star review I'm leaving 0 stars but Yelp won't let me.

Paying you is a monthly nightmare! Can only access one account! I waste 3 to 4 HOURS just TRYING to…read moreaccess the 2nd account!!! Warning to others with heart conditions!

Terrible. Horrible. Every time it snows they run a plow down the middle and snow piles in front of…read moremy unit, that's if it ever gets plowed. I spent an hour this morning with another customer and Diane the office manager who was kind enough to help dig out 2 cars. This is now every time it has snowed they have this problem. GET A NEW PLOWING COMPANY. The truck showed up after 12pm....... are you kidding? If you need to get in an out in the snow... don't rent a locker here. Corporate doesn't care about this location and it shows. Don't expect your customers... that are paying for this... to shovel the drive way.

Overall I really appreciate the customer-centered focus of all public storage locations - I have…read moreused 3 different locations to date. Now specifically at this location (and it is west of Grace street - not east of it as shown on the map here on Yelp) Diane is super helpful, understanding, nice, conversational and efficient. I have just rented and moved in partially but Diane made the experience very quick and painless. She was quite kind and went out of her way to assist me in my rental needs.

I have a wonderful experience with dulls and Logan they handled my things with care they are very…read morehard working and I will request for them again if I had to they are good anybody that new help moving request for dulls and Logan they are good

I was initially so impressed with All My Sons dba "New City Moving". They quoted me $190/hr for…read morelabor plus a $290 flat fee, and I paid a $100 deposit. The team confirmed all the details ahead of time, including my request to move over 10 pieces of artwork. They estimated a 5-hour move with three men, and on the day of the move, they arrived promptly at 8 AM, worked efficiently, and completed the move-out by 1 PM. The move-in process at my new home started at 1 PM and wrapped up around 3 PM. Throughout the day, the team was respectful, careful with my belongings, and truly seemed to go the extra mile. I was so appreciative of their hard work that when the team lead, Sergio, requested a cash tip, I went to the ATM and withdrew $500 -- $200 of which I gave directly to the crew as they finished up. Unfortunately, this is where my experience took a sharp turn. I placed the remaining $300 in my purse, consisting of one $100 bill and $200 in $20 bills. After noticing the sky open up around 2:30 PM with heavy rain, I felt even more sympathetic to their efforts and decided to give them an additional $100. When I went to retrieve the money, I was shocked to find my purse had been disturbed and only $100 (in 20's) remained. To make matters worse, when I returned to my old apartment to finish cleaning, I found a pile of belongings left behind. Despite paying for a full-service move, it seems the crew simply decided some of my things weren't worth taking. The lack of communication and care was beyond frustrating. And if all of that wasn't enough, after providing my email address multiple times, I still have not received an itemized receipt, invoice, or a clear breakdown of charges. The final bill came to $2,145 -- almost twice the original estimate -- leaving me furious. After deducting the $100 deposit, I owed $2,045. I understand that moving is tough and unexpected factors can arise, but the dramatic increase in cost combined with the apparent theft, lack of accountability, and poor service left a lasting impression. I cannot in good conscience recommend All My Sons dba "New City Moving." While the physical labor of the move was well done, the lack of integrity and professionalism by at least one member of the crew completely ruined the experience. If you decide to use this company, I strongly advise keeping your valuables secured, double-checking that all your belongings are loaded, documenting all interactions, and following up on the communication regarding your charges.