Adequate…read more Beware-this location is not heated during the winter. If you have items that need to be climate controlled, this is not the place. The heat "may" be on but-not enough for this location to be considered heated. I am there at least once a week. Mice are a problem as well. I have seen them and their droppings.

We have been storing our things here for about a year while we transitioned from living with…read moreparents to having our own place. We never had any issues aside from one of the elevators occasionally being out of service. Paying online or over the phone is easy. There were a couple times we were late on paying, they don't automatically kick you out... they have been patient. They do charge a late fee and your unit will be locked by them until you pay it. Minor inconvenience for their grace in my opinion. They also will call you if you forget, like I have. This location is off of Lake street which is on a main street so it can be tricky pulling in and out. My suggestion is to go around the block and use the back parking lot entrance...so much easier. There are flat carts available for use. It's climate controlled and in so it's not too hot/cold. We seen mouse traps in main corridors which is great ! I hate spider and we haven't really seen many at all... maybe just a daddy long legs or two. Generally an overall safe feeling. There are cameras everywhere !! There is also a clean bathroom available during office hours. The units are not accessible 24 hours but they open pretty late (past office hours, so pay for your unit before they close or you won't be able to access). It doesn't smell bad and isn't really dusty. We would store things here again if needed.

I am finally out of my storage unit. I appreciate Debbie helping me close out my account after my…read morebelongings were moved out earlier today. However, the negatives continue to accumulate. I paid through September 4, but Life Storage does not believe in refunding the money of customers for time not used. I am not longer a tenant, but cannot get any money back. Hopefully none rents my previous unit before the, otherwise, Life Storage will earn double rent. What a poor business practice. Between this and the three rent increases in less than two years, my review has gone from five starts to one star. Not recommended.

very friendly and helpful staff. Had way too many questions coming in and felt bad continuing to…read morebug them but they were so kind to me and helped me a lot

Dropped off my trailer here. Lady helped unhook, nice help. Recycled my moving boxes Thanks u haulread more

Daughter reserved a 15ft truck for Sunday June 22 for a move to Ft Wayne from this location…read more Received a phone confirmation (no text) that said the truck would be ready as reserved at 10am. We showed up and were told the truck needed to be picked up at a location on Joliet Street in Plainfield, 20 minutes in the direction we had just come from. The service rep was a complete disinterested mumbling corn-rowed jackass with ear buds that could barely muster the effort to engage with us. Do not ever rent a U-Haul from this location. You would think that given the size of the location (and the fact that it isn't the typical U-Haul spot with 2 trucks next to a shady gas station) that they wouldn't have to send you away, but alas they did. Run from this place.

We have had two interactions with Falcon moving in the last 6 months. Both times have been a great…read moreexperiences. We moved in to a new home on 2/5/26 our movers were : Kris, Pat, Josh and Daniel. All were very helpful, professional and supportive. They went out of their way to ensure that the move went smoothly. Further there were very polite. I really hope we do not have to move again for a long time. However if we do need to move this is the group we would use to facilitate our move.

I've used many services before. This by far was the worst. Well not all aspects. The guys who…read morepacked our house - great. I mean they used our sheets and stuff to pack items, but whatever. The biggest issue I had was the guys who loaded our truck. They came over an hour late and then instead of wrapping our furniture, they just started tossing the stuff on to the truck unwrapped. The driver even had to tell them they needed to wrap it or he wasn't going to be able to leave. Then within 15 mins - they broke our credenza. We called the office right then and there and they tried to get the crew aligned a touch better. However there was no improvement. We got to our new home and all three TVs were busted dressed were scratched up couch ripped. Their response was - well we will look into it. I mean when the guys unloaded our stuff they took pictures so they wouldn't be blamed. So I guess the service was "fine" we just got a horrid crew in Atlanta to load our truck which is sad because they were the most important part.

The men were very polite. The move was almost two weeks ago and was a little over four miles. I…read morehave found a number of pieces of furniture that have been damaged. A cabinet had white specks all over the side, a mirror had a large gouge in the frame, kitchen table damaged, wood chair with identical damages on both slats, lots of damage on a large dresser. Do not use this company.

Very efficient and easy to work with. Very good pricing. The workers were very courteous and…read moreagreeable.

These were amazing people and movers The guy that set it up with us was training a new guy and he…read morewas so understanding and slow with them and made sure he got everything right. I would have wanted to have worked with him. He was amazing. Yeah they still got it up. The stairs out of the basement and into the truck in like 15 minutes. Highly recommend

Scammers! Do NOT use! I hired them through UHaul on 7/26 to move my senior mom. I paid for 3 works…read morefor 6 hours. The man on the phone prided himself saying they never leave job unfinished. Would even come back next day if needed. They said someone would come out morning of to the new and old place to check out. They arrived 2 hours late after 3 calls asking where they were. They STOPPED after4 hours. They told me they would refund my money. They lied and kept all my money for a job they did NOT finish. I had to hire another truck to finish the job. I have called so many times. At first, they told me they had to call me back, but then they just stopped answering all my calls. They ignored my emails as well. They stole my money and left me to finish moving my senior mother on my own. Scammers, liars and thieves!

Alan and his crew provided a great moving experience. They packed everything safely and loaded and…read moreunloaded the truck promptly.

Nick and crew arrived timely. They packed the house content. Moved my belongings with care as many…read moreof my items I wanted packed and secure to be moved to a storage facility. I was so impressed I bought them a cooler with ice and drinks!

Let me start by saying if I could give zero stars here, I would…read more I contacted this company about a move, indicating that I was moving from a 2nd floor 1 bedroom with approximately 1700 lbs worth of stuff to a 1st floor apartment about half a mile away. They sent me an estimate for $402 that included 3 movers at $115/hr as well as a $57.50 truck rental. Because I didn't have that much stuff we estimated that, all told, it would take about 3 hours. Everything seemed fine, so I e-signed the estimate and arranged for a move window between 11am and 1pm. The first red flag was when they told me they didn't take credit cards--only cash or check. In 2019 that's a little suspect, and who even has a check book anymore, but they came recommended to me, so I pulled out $500 cash just incase the move went over a little. On the day of the move 4 guys arrived, and the leader informed me it was now a fee of $145/hr, plus a higher fee for the truck. Then he looked at my apartment and told me that all of my stuff would take 4-6 hrs to move. All told, on the spot he told me the move would be at least $800 and that if I don't have the cash to cover it, they would only move an estimated $500 worth of my stuff. It was the last day of the month and I had to be out, so I started panicking. I told him I didn't have $800 to spend on this move and that all of this wasn't in the agreement I e-signed. He told me I could always Chase pay him the difference. And that's when I knew this guy was trying to run a scam. I called his boss who kept telling me that 4 guys were better than 3 and it would take less time. He absolutely would not listen to me when kept saying this was not what we scoped for nor was it what I had signed on for. He assured me that the movers would move my things and we could work out the difference later if it went over. During the move out the lead guy lectured me on how much stuff I have and told me my TV table was cheap and I should buy a nicer one. And even though my landlord required all moving to be done out the back of the building, he didn't like how far the walk was, so he informed me he'd be using the front door. Two things: First of all, I don't have a lot of stuff. I'm not a minimalist, but I'm def not a hoarder either. It was a normal (and clean) 1 bedroom apartment. Second I like my TV table, but yeah, it was cheap because I like saving money. But that is beside the point. In the end, we didn't go over on cost, because like I said, I really didn't have that much stuff. The whole process took just over two hours. On the other hand, the movers didn't move all of my things. They refused to take my computer and some boxes that had my cleaning supplies in them. The guy said he might break the computer and didn't want to be responsible for it, and that the cleaning supplies were liquid and he didn't want to deal with them. I ended up having to make two additional Uber trips to get the remaining items to my new place. One last thing about this whole miserable experience--one of the movers took a massive shit in my new bathroom and the apartment smelled like it for about an hour after the fact, despite the opening of windows. I will not be using these people again.

Choosing to move with Olympia is choosing to lose money. Here is my experience…read more I moved from Schaumburg to Portland. I had a one bedroom in Schaumburg and was having them move that west. They gave me a flat rate, since I chose to use there storage as well prior to my move, at 1,700. When the movers arrived to my house the movers seemed to work quick and efficiently. However, when they got to my bed frame they took it apart, loaded it on the truck, then proceeded to tell me that it would be over $500 extra because when I said 'bed' on the phone that did not also cover my 'bed frame'. I just can't believe with all this other furniture I'd listed they really thought I was sleeping on a mattress on the floor? Of coarse I paid for this move in full, in the beginning, so I had to come out of pocket right then and there over $500 more extra, for my bed frame that they didn't even ask me about. Time went by I moved and they ended up arriving almost a week late with so many broken items. When they came to pack my one bedroom apartment, they came with 4 or 5 men. When they arrived to my five bedroom house in Oregon, they had two. The process took forever and I have multiple missing boxes, a broken chaise, a broken tv, my table is entirely scratched, I had two broken lamps delivered, and they even lost screws for my bed frame, leaving two shelves out of the headboard. On top of all this, being that I lived in Oregon the drivers thought it would be appropriate to ask if they could buy a joint from me. Let me tell you that nobody in this company deserves to put there feet up to smoke a joint. Terrible service, unprofessional, so many broken items, totally disappointed in this company. Would NOT recommend. *****UPDATE - The check I received for how many days they were late BOUNCED!