I've accidentally had my stuff here for going on 3 years: I was supposed to be gone maybe 9 months, and well, you know, life happened and I've been traipsing without my stuff for a while. I had been disgruntled over the pricing. Each year, my unit price has gone up significantly - last time, it went up 25%! I also found the former property staff a bit truculent for my tastes; perhaps she was great at the administration, but she simply shouldn't have been in customer service. From a facilities perspective, however, it's a nice place. It's clean and secure, which seems to be all one wants in these things. It's located near the highway and convenient to moving truck places, public transportation, etc. It has flat dollys for use. I do have issue with a couple of technical problems. One, if you stay past the gate cut-off, you WILL get stuck in the building with no way out - no emergency exit, no way to call anyone. That seems almost illegal in its dangerous-ness. Also, the elevator is secured in that you have to use a personal security code tied to your unit to access the elevator. However, that is a problem if you have more than one unit on different floors, since you are required to use 2 codes and come all the way to the first floor to go to the 2nd unit. Also, by the time it can sometimes take the elevator to arrive, the code has timed out, and you have to re-enter it. Plus, it's futzy and sometimes takes a few tries to get it accepted. It would seem easy enough to program the system for one account. I am unclear why they lock the dollys up at night, so that anyone coming later than office hours may not have access. I'm also confounded as to why they lock the commercial trash container - there is nowhere to put trash of any kind, which is highly nonsensical. You also will not have access to a bathroom if you are messing around with your stuff after the office closes. However, on a very positive note, office staff has changed and now Megan works there. She helped me move toward resolving an old billing error and also did me a solid on a second unit which I had to take when my movers turned out to be con artists (see review of Viper). She seems to understand the nature of customer relating, and so I am feeling much more satisfied, overall, with the experience. read more

I can't gush enough about these storage units. My boyfriend and I rented a unit while looking for apartments and found ours to be very clean and sized quite fairly for the price. It was also only a few units away from a door back outside- perfect for loading / unloading. Hours of access were awesome too- 7am to 9pm. We never had any problems with our unit, and the one day the gate was broken Art the manager stayed around until 9 to make sure everyone would still have access. Art and his staff are very friendly, helpful and professional. If you ever need a storage unit, I would highly recommend one at this Public Storage facility. read more

What I love, love, did I say love, about this facility is the site manager Shanice. She is so professional, helpful, and lovable. Store here if you want the best manager ever!!! The gate closes pretty early at this location - gate access hours are 6 AM to 6 PM ... but on the good side, you don't have any riff-raff riffling around the facility at late hours, so that totally helps prevent unwanted campers and break-ins!!! read more

I gave a negative review of this location a few weeks ago after they raised our rent by 31%. They called me regarding the review and have since lowered the increase to around 20% and have said they'll refund the extra amount they charged me next month. I believe they will do that. It's still a large increase but I really appreciate their offering to lower it. read more

Although I would have preferred an outside unit (cost prohibitive), I was surprised at how clean, fairly open, and very well lit the interior hallways of this Public Storage are. I was expecting dim and creepy, but I have yet to get the heebie-jeebies here. My only gripe with the facility is that there should be more flatbeds available. My point person here from Day One has been Tara. She has been a total superstar with her warmth, humor and professionalism. These days a lot of people are forced into stuffing their lives into storage lockers and it's not usually for happy reasons. It's truly a breath of fresh air to have someone like Tara around - her knowledge and compassion make the whole storage experience much less cold and daunting. Whatever they are paying her, they should bump it up with her next review! . read more

Came into Public Storage today to take advantage of the $1 deal! Best price I could find in the neighborhood and I was very pleasantly surprised with not only the cleanliness of the facility but also by the awesome customer service!! We were greeted by Megan, the attendant on duty and she showed us the unit and handled everything efficiently and professionally! We were in and out in 20 mins tops! Thanks Megan!! I feel good knowing my valuables are being stored in a trustworthy, clean, & professional facility. read more

Follow on more recently. The newer staff is still very nice and very helpful with the pickups and drop-offs by freight carriers to my unit for work...but here's the thing... The management (not the staff, they are tops) has been very remiss in keeping the elevator working. They only seem to allow the staff to get it band-aided. It needs a complete overhaul/ or a least a good preventative maintenance. The staff does great job on keeping things running, even if they are understaffed, and often have to cover both this location and the PS across the street. Thankfully the creepy van with stolen bikes has finally disappeared from across the street. That, and they just keep jacking up the rates, because PS has cornered the market locally. So 5 Star for the staff, 3 star for elevator, 2 star for pricing. The 4 overall is for the staff. Previous comments: I have utilizing this facility for going on 4 years now. I keep my work demo equipment there and utilize it as a pickup/dropoff location. Megan and all the staff have always been super helpful. It is clean, has good security, and plenty of carts usually (sometimes they get thieved, but that is hardly their fault...people suck). Best part of all that the parking lot is totally covered by the second story. Great if you need to unload expensive research equipment, or other things that don't like to get wet.. Unlike the other storage units in the area, which all have their parking exposed to the elements. Also another nice addition is the restroom behind the sliding doors on the first floor if you need to use it (just need to type in your code) read more

No thank you. I booked online. Came in during the covid outbreak because I needed to close my business. I got a call within seconds of booking online. Person on the other end explained all these details about how to show up and when. Bring your face mask please! OK will do! They didn't tell me to bring a lock. Not at all! So I arrive mask on and ready to rent my unit. The lady behind the counter asks if I had a lock. I said no it securing the truck I rented this morning. She says I MUST have a lock to secure the unit and she's happy to sell me one. I explained that no one asked me to arrive with a lock. They told me about the mask tho!! I asked why didn't they tell me when they called. SHE SAID IT'S NOT PART OF HER SCRIPT!! I said "If is a requirement that i secure the unit in front of you maybe it should be?" I do not need a second lock from my unit so I said no thank you. I assume I would have been nickled and dimed from that point forward. NOT TODAY SATAN! I'll never use them again! Good luck out there! read more

Megan is awesome! I was so stressed about having to put my stuff in storage just for a week. She was so patient and nice. She obliterated all the stress I had regarding my move. I highly recommend working with Megan. The facility is also clean and easily accessible. Megan informed me that the natural gas refueling station is close by and this is why police are always patrolling the neighborhood. The place seems very safe and it doesn't hurt that it borders Albany and Berkeley. This is the best storage place in the Bay Area. read more

I went to this location on 3/26/2020. I was quoted different prices than I found on-line. I completed a no obligation to rent reservation (it expressly said this), with no credit card required, for a climate controlled unit off the ground floor for the reservation. The first month gives the benefit of 50% savings on the $312 monthly rate. All in. While I am in the process of confirming this reservation on-line, the lady from the public storage office I had just spoken to in person leaves me a voice mail about having to schedule that someone will be there for me on the day I reserved, again, advertised as no obligation to rent. I complete the on-line reservation and confirm the no obligation to rent reservation and receive a confirmation number. I get an email showing a small increase of the monthly rent advertised plus a surprise $24 administrative fee, in effect shifting the benefit of the first month lowered price savings to the lady in the office, Courtney, fraudulently. The phone call obviously triggered the change between the on-line confirmation and the confirmation email. There had been no advertised administrative fee. I don't want to pay for someone else's day trading habits. read more

Megan and Tamika are on their Sugar-Honey-Iced-Tea. I ended up going with a larger unit and it only cost us about 40 bucks more. SAVINGS. Very helpful and hella witty folks here at Public Storage. BE AWARE. The one dollar deal only applies to eligible units. It didn't apply to our initial 5 by 10. We were able to get a great unit by the elevator for a comparable price though. Peace read more

The Coworker Amber was such an amazing help!! She greeted me and Made my day! I'd recommend leaving everything in this storage!!!!! #nadia read more

Very straightforward and organized service. Super convenient. Staff are helpful and always available!

Perfect for college students in need of summer storage! Most storage spaces in Berkeley have mixed reviews that are pretty hit or miss, but I decided to gamble with the Public Storage on Harrison Street. Public Storage had everything I needed without any fuss. All my belongings were safe and secure, the storage space was clean, and everything was in its place when I returned 3 months later to pick it up. The staff is pretty helpful in assisting customers choose the best sized storage container to fit their needs. I have no complaints! read more

Great service. LaWana was really friendly and clear when she helped me set everything up!

The facility has had the elavator down twice for over a month each time. If your stuff is on the second floor you have to use the stairs i.e.you CAN"T get your stuff or put stuff in. The company does not even warn you, so people drivie up with trucks to unlaod or load and finding out after renting trucks and movers. What a disaster!!! Phone number for help on website is disconnected and the number the site people gave me just goes back to them and they don't know. Find another place is my recommendation. read more

Renter Beware!!! I needed a short term storage solution and opted for this place as it is near my work and home....perfect right? Well, yes on the location but the rest is something out of Horror Stories. I was told there was no monthly contract, so I could move out anytime and was given the code and key to move in. I was also told that access was 6am-6pm, but they failed to tell me that was only Mon-Fri and they close at 5pm on Sat-Sun.....which is really stupid as most people need later access on weekends. I missed the 5pm on my first day ( a Saturday ) and had to then pay for an extra day of a UHaul rental truck and helpers! They happily charged my card for the first month in full on August 7th and then charged me again, in full, on September 3rd. I moved out on October 2nd ( btw I called them 2 days prior just to be courteous and left a message but they never called back ) for a total of 56 days. Here's the best part, even thought they billed and got 2 months of rent and I was there less than 60 days......I now have a number calling me 24/7 for a 3rd months rent they want me to pay for?!?!?!?! The number is 877-482-4860 and they don't want to hear that I am paid up and do not owe anything, they just keep calling. No matter how you look at it, I was there for less than 2 months and I am not caving to any pressure....I will happily file a small claims suit against them or, better yet, organize a class action suit, as I am 100% sure I am not the only one they are preying on!!! Bring it on Public Storage! read more

I came here after coming in a few months ago just looking for info and I was happy to see Megan was working this time too. She happily helped me then and was the one who helped me with my storage room today. I was shown 2 rooms, one upstairs and one downstairs. I decided on the climate control floor because I have some things that need that kind of love and tenderness. I was happy to see that no matter where you go, it is clean and has ample lighting. It is safe with security codes given to everyone. Oh and lets nit forget it has covered parking!!!!! That is a nice touch! Definitely recommend this place. read more

Zuri was so friendly and made the check in process so easy. Easily the most well kept storage facility I've ever used. Highly recommended.

Shanice was kind and help me tremendously! Good experience with my first time using public storage

This storage place will get you in under cheap rent what they didn't tell me was they will raise rent every six months without prior notice. I would have thought this would have been disclosed upfront if that was " their policy that they claim they can do nothing about". Poor customer service when it came to billing. Shop somewhere else. I've never had this happen in my past experiences with nearby storage places. read more

I just called 911. The stupid doors locked me in the parking area at 9pm. How can they just automatically lock me in this place. My unit is open, I can't get to that door. Will I be here all night trapped? Public storage has no emergency number. Will the police be able to get me out? This must happen to people every night. Stupid Public Storage. I used to like this place. I'm done now. Locked behind bars. read more

In no way is this review due to the property manager Megan or her staff. They are worthy of 5 stars. The problem began almost a year ago when I warned Megan that the keypad for elevator access was dying. She told me she had reported it, and reiterated that when I made periodic mention. When it failed, I and other tenants lost access for a week. When I emailed upper management, one guys replied that it was all fixed now and ignored my request for a rental rebate. His boss never even replied to me. This place is far from the cheapest, and I thought I was paying for a higher level of service. Apparently the sings about how much they care don't apply to upper management. I will be moving soon. I hope some other worthy company snaps up Megan and her staff. #publicstorage #dontrent #poor #management read more

Tan was very helpful and kind. She took the time to show me all the products available and find my storage room for me because there were so many. Megan was very helpful and nice as well. I would definitely recommend this location because it's very secure and I feel confident leaving my things here. read more

I have mostly only heard of stories of storage units since i've never needed one. you know, hookers working out of them, mole people living in them, stuff like that. But this public storage is very clean and appears to be pretty normal... so far so good. The only downside to this location is the narrow doorways they have going to some of the units (mine included)... i guess they lock those doors at night for security, but they were a giant pain in the ass when it came to moving a mattress through on a cart... almost perfect read more

Excellent storage facility conveniently located near Hwy, close to Berkeley campus. Very helpful staff, especially KEVIN, who was always friendly, helped us with gate access, helped us with the elevator access, which can be a bit tricky. The place is kept very clean on the inside. read more

I signed up today and Stevi could not have been more helpful. She is competent and friendly. Off to a good start.

Victoria Harmon was the best customer service representative that I have experienced with ANY company ......in years. Victoria went above and beyond to resolve my storage needs. Immaculate storage facility. I cannot say enough on how grateful I am for having used Public Storage.....and Victoria! Thank you! read more

Overall, super friendly and helpful service. Great communication and the unit I wanted wasn't available yet, but they called when it was and it even had a 1$ for the first month's rent special. I highly recommend this place for the service and location. 5 star service! read more

The place was clean, the manager (Loretta) made sure I was renting the right size unit, overall... It was a painless transaction that took a lot less time than I imagined.. read more

My review is limited to the customer service received at this location when shopping around for the storage unit. Loretta was courteous and spent the time to show us around the property. In addition, she gave us some helpful tips to ease our storage transition. Great service! read more

Just moved home from being at sea, was running a little late, but Rockstar Tara was awesome and stayed after normal hours to sign us up with a great deal and made sure we had our stuff into a storage safe and sound! She rocks and so does our Public Storage! thanks again Tara for your hard work and dedication! J&M read more

Shanice was very helpful with my move out, she even was able to help me get a late fee waived from customer service.

I've had a storage unit here for a few months and the property manager Luciana has always been really awesome when I run into her or have any questions! I couldn't lift one of my bigger boxes one day and she helped me get the box stacked into the unit- no questions asked, super helpful! :) Thanks for the good looking out! read more

Megan is fantastic! From initial setup, to letting me in on a rainy day after forgetting my unit key, she is a pleasure to work with. Highly recommend you use this storage unit! read more

Great service Megan waited for me when I was running late and was extremely helpful and accommodating.

I came in today to inquire about prices and sizes of storage's and this young man helped me by the name of Daniel (I think that was his name) and he was extremely helpful and knowledgeable and even showed me the sizes of the units so that I could get a better feel of how much space that I would need. Although I didn't purchase today I will be definitely be coming back to get the size storage that I need. Thanks Public Storage. read more

LuWana in the front office goes above and beyond-so nice, informative and accommodating. She really went out of her way to show me extra units and made me feel very comfortable. She even went to her lunch late for me! What a great person and facility. read more

I have to agree with all the other good reviews. Megan, the office staff, is very professional, efficient, courteous and friendly. While I was checking in, a person who was vacating came into the office to tell Megan the it had been a pleasure to work with her. What a great commendation to hear as I was just starting my relationship with Megan and 620 Harrison. While I was moving my things in, another new customer wanted some info from me and said that I could leave it with Megan in the office. How great is that, people feel comfortable and trust Megan enough to use her as a messenger! Anyway, I am very impressed with Megan and the facility she runs. The facility is very clean and the security, with gates and access codes, make it as safe as can be. What more can I say? read more

Yelp reviews of self-service storage facilities are all over the map. Despite the apparent simplicity of the thing (basically renting a locked closet) people seem to have really variable experiences that turn on everything from how long they've rented to whether they got the rate they expected. One thing that's clear: When it comes to the Public Storage facility at 620 Harrison, you can't beat the great service provided by Megan. She was friendly, efficient, and funny. She answered all my questions about the facility and set me up with a unit that seems like it will meet my needs well. It's amazing how big an impact a genuinely and helpful person can have on the overall experience of renting. Glad I was able to find this place. read more