Cheapest prices. Most limited hours. Open from 10 AM to 5:30 PM seven days a week. The times I most want to drop something off or pick something up seem to be early morning or after work/evening... Might have to move because of the hours. read more

This place continues to amaze me!!! Why is that guy still working at the front desk? He wouldn't let us put stuff in our newly rented storage (6 boxes) at 5pm. I get out of work at 4:30 and i had spoken with the woman who is there also and she told me that the latest hour to bring stuff in was 5:30pm. That is why i thought i had enough time. This person pretending to be the manager, chose to argue with me for close to an hour instead of letting me in to drop off my boxes which would have taken me 15 mins. I asked him to give me the phone number and name of the owner and he gave me the storage number , i called and it rang on his phone. I told him.." you gave me this number. You are not the owner. What is his name? ". He said..." Tobias". i said "that is YOUR name, and you are not the owner. The owner is who hired you. I need his number". he refused to give me any number and kept delaying and refusing to let us in until 6 pm. There was a man there also whose car was inside the facility who had dropped his keys and saw a man picked them up. He asked Tobias to let him know who that man was or to call him and have him give him the keys. He refused and ignored the poor guy. He ended up calling the police to help him get his car out and demand the "manager" to give them the information of the person who picked up the key. Not sure if he was able to get his car out before HE the "manager" closed and left. This is how irresponsible, insensitive and rude he is. He couldn't care less about the clients. I wish someone was able to find out who the owners are to report him and explain the kind of treatment he gives the clients. On top of that we had a storage in there that was full of rats and had a big leak during the rainy season and everything in there got ruined and destroyed. He said ..."We are not responsible for the Acts of God". we had to hire a lawyer and are still in the process of dealing with the loss. So my review is This place SUCKS!! read more

This place is great. The lovely people who work here are all very good-hearted and helpful. The storage units themselves are really clean. I've had a couple units here for about a year and have nothing but good to say. Very affordable, too! I spent several weeks comparing storage units in the Bay Area. I considered security, cost per square foot, cleanliness, customer service, and accessible hours. I then averaged out all my considerations with those of other storage facilities. I know everyone's needs 'n stuff are different, but Golden Bear Storage just seems to excel BY FAR, than all the other storage options. read more

What matters most is a caring, generous, and coureous staff!! I had issues with my ailing family member's storage unit at Golden Bear -- the lock was broken, and the manager repaired the door while I waited so that I could look for and retrieve some old photo albums. I wouldn't have been able to share those photos with the family without the manager's help. I am forever grateful! read more

If you care about your belongings, DO NOT STORE THEM HERE. I have been a long time customer in the same small unit for just over 10 years. I hadn't been to my unit in a couple months, and when I came to pickup some things I saw rodent droppings on the floor in between the boxes. And then some more on top of some boxes. I was so shocked and so disgusted but was in a hurry so couldn't go to the office. I couple hours later I called and spoke with Tovias. He reacted in a cold and unaffected way, told me that they have known about the rodent problem for a while now and were using an exterminator to deal with it. He said that they informed tenabtw when they start their lease. I was never informed, he said they will not help clean all the rodent droppings and no compensation has been offered. He was rude and weird on the phone . I asked for the owners number and he gave me a number for the president of Bayview Properties and I only get voicemail and no call back. I'll be moving out this month. Terrible way to end! So disgusted! I'm more disgusted at the people than the rodents. read more

My experience with Golden Bear Storage was great. If I could give this place 4.5 stars I would, because the only reason it doesn't have 5 is that it isn't 24-hour access, or even longer access. Maybe I just keep long hours? :) The manager, Leigh, is awesome, straightforward, and helpful. The facility is large, with a wide variety of storage sizes. I was able to get a great student 3-month package deal complete with free lock (ask for specials?). The freight elevators and hand carts are convenient, and the business is fairly green because the units are made out of old freight shipping crates. I'd definitely do business here again! read more

I arrived today around 430pm, inquiring about getting the 4'x4' unit we had spoken of yesterday. The employee on site turned me around explaining to come back tomorrow because "he was sick," I thought that was odd, because if he was sick, I would expect him to have called out of work, especially since he would be encountering other customers throughout the day and I don't imagine he turned everyone away for the entirety of the day because of that reason. But that aside, I wanted to give him the benefit of the doubt because it was an hour before closing so I imagine he would have had to conduct some inspections or security checks of the storage site before leaving. But before leaving I had a quick inquiry about my lock to see if it would fit on one of the units and he copped an attitude, telling me "I should go try out any of the locks on any of the units, they're all the same dude..." when in fact the doors are not all the same (case and point my own 4.5'x6.5' has a different door than the ones across from it). I just wanted to make sure I didn't have to go buy a new lock. I understand this is all a very stressful situation given the COVID times, but honestly this was probably the worst customer service I have ever received. Luckily, this place has some of the best rates and location is great from University Village which makes up for this bad service today. And David, the manager, has been excellent. read more

We started out there about a year ago, before they changed management, and were very very happy with the service and the facilities, even with their limited access hours. We liked the people. Then they changed everything. It has, from a people point of view, and upper management point of view, gone down hill from there.We are now finally out of there, moving to ExtraStorage on Cedar St below 2nd., and they're still trying to charge our bank card. So today we called asking about that. The manager yelled at us such that my roommates could hear her yelling over the phone from across the room. The storage is good, the hours are limited, and the management sucks. read more

My daughter rented a storage unit until the end of November 2015. I had already paid for December & was told we'd receive a refund. It is now January 21, 2016 &, after many calls & promises, we still have not gotten our refund. Both my daughter & I have spoken to the manager with no results. 2/1/16: Still no refund. Although I did receive a call over a week ago from the manager, David, saying my check had been returned to them due to being sent to a wrong address even tho I had given him my correct address. Went over the address with him again & he thanked me for being patient. Thought surely I'd get the refund check by now... read more

Boo... I'm a long time customer, but never again. They told me on the phone this morning that they had a unit in the size I'm looking for (8x8). I said great, I'd be by in a couple hours. Packed my car full of boxes, drove over, and a different employee told me they are at capacity, have 0 units available, and could offer me a 4x8 a week from now. No apologies, no explanation for why I was given the misinformation earlier. Good luck staying at capacity with customer service like this, buttheads. read more

If I could give this place less stars I would. I returned to my storage unit after 7 months to find all my belongings had been rained on. Yes, my mattress, boxes, electronics were all wet because of a leak in the roof. Management informed me immediately that they were not liable, because of a clause in the contract that indemnified them from 'natural disasters.' They wouldn't refund my storage costs or help the defray the costs of replacing my things. It gets worse. I had renters insurance and insurance agreed to cover the costs of replacing my things if the storage company could confirm that it was a a natural disaster rather than pure negligence on the part of the owners that had caused the leak in the roof. 2 months later, management has still not bothered to send a roofer to look at the roof. If your things are in a unit at Golden Bear Storage, don't assume they'll stay dry. read more

Not sure what all the [Yelp] fuss is about, but we had a smooth experience setting up our storage unit. The prices are great, and while the hours could be longer, at least they are consistent. Good value, good location. read more

This is my review for the short service I did have with them. I seriously needed a last-minute place for storage and my friend recommended them. I really liked the prices they offered and called right when they opened to make sure they had space...to which the employee responded, "....uh can I call you back later?" I was so shocked at that response I didn't even bother to give my number. I understood it must have been super busy with everyone moving out of the dorms that day, but if they're gonna make customers happy and get business that's not helpful at all. I called back three times with no answers and decided not to risk it. The first sentence of their description on their website starts with "We take great pride in our friendly staff, our excellent customer service" and I don't know but that was the worst service I've ever dealt with. read more

I wish there was a way to give ZERO STARS! The Owners rely on these shipping containters lasting forever and unbeknwost to you, DON'T repair them. In the last rain, the roof of our storage area leaked so badly that our valuables were damaged. One Owner avoided getting back to me for almost a week. When he finally called, and even though we have been a customer for over a 7 years, currently with 3 units, he said I was being difficult and referred me to my contract and said "we arent responsible for your damage". He also"advised" me to get in touch with my insurance company and have them pay for the damage. What customer service! We will be moving our 3 units to somewhere else promptly. Fortunately, even though he is relying on the "contract", my family Lawyer says in my situation I definitely have a small claims case. They rented a "faulty" unit. Small Claims here we come. Too bad, because the Guys that work there are really good guys, but it's ashame that the Owner hasn't learned ANYTHING about customer service from them. I wish I could post photos here. You would not even consider this place once you see some of our photos. I use to recommend Golden Bear Storage, but NOT ANYMORE! Matter of a fact, since this has happened to us, Friends we've recommended, are taking their things out of there, as well. They don't want to rent, either, from a Guy who is rude with no customer service! The savings grace, since we are all moving together to the NEW, beautiful storage facility, they gave us a GREAT deal. - Alex read more

The one thing I can say that is very positive about Golden Bear Storage is that it is cheap. I don't think you will find a cheaper storage vendor in the east bay. So if you want cheap, go to Golden Bear. Oh, and none of my stuff has ever been stolen. I put my stuff into this unit when I became homeless and the woman at the front desk gave me a hard time about how often I accessed my unit. She also denigrated homeless people. One day she came right out and said, "Are you homeless? We don't want homeless squatters here." i have had my stuff in this storage for over four years - even after I was "re-housed" I kept my stuff in the storage unit. Here is what I have observed: there is always someone new at the front desk, always a different answer to questions. the gal they have there now is very giggly -- she must think that the prospect of loosing all one's possessions is a very funny thing indeed! I asked her to give me the name of the man in charge and she said, "I don't think I can do that." read more

I used Golden Bear happily until the management shifted last year. I will never again recommend this place to anyone! The manager is aggressively ineffectual at honoring contract stipulations given by the preceding management, or any notice that they have changed! Talk about awful customer service! read more

Definitely agree with the previous reviewer - the management shift made this place just kind of creepy. We were glad to get our stuff out!

Wow, the customer service here is horrible. I called to ask about their weekend hours and they demanded to know who I was and what storage unit I had. I said I would just like to know the weekend hrs. The man said, "10am, there!" read more

First ever yelp review, leaving it because the place is a joke. We've called to ask about reserving a unit, they said we had to come in to get one, we were tolls they had our size so we went in, size wasn't available and they said they'd been at full capacity for weeks. Every time we've called they've had no focus on customer service or retention, we've stored here before but we're now done. What a joke. read more

Manager is relax and nice guy. He works with me when I'm late on storage. I appreciate that. I have had no issues since I started my acct here a year or more ago! Keep up the good work! read more

I could not recommend this storage facility to friends or family. The quality of service was inconsistent. For the money, there are other options. read more

I have used several different storage companies in the last 10 years, and this one is the best. Good location, good hours, good service, and good prices. Good job, GB! read more

I have used a few different storage facilities in the past, and GB is the best one so far. They have reasonable hours, good rates, it is easy to park and go in and out, and the staff is friendly and helpful. If I could change anything, I would want them to stay open later, but for the price, I am fully satisfied. Thanks, Golden Bear! read more

This is my first time writing a review but this place is so shady that I feel compelled to leave a comment for people inquiring about this place. I had signed up for a smaller unit that offered a discount. I just moved to the area and still was looking for a place to live so I needed something fast and it was close to where I was looking. However, the second time I went in I was told that I was given the wrong price and that if I wanted to continue to use the facility that I would have to pay the extra $30 or so. I told him I signed a contract and he said it didn't matter. To be honest, I don't even think this was legal. I asked if he would let me wait out the month I paid for and he said No. I asked if he would at least give me until tomorrow since this put me in a really tight spot and again, he said No. He absolutely did not care at all. I even asked, "how do you treat your customers like this?" He looked at me and walked away. At the time I really felt like this was all a scam. I almost moved all my stuff that day just out of principle it was so wrong. However, me starting classes in a few days it just wasn't worth it.. and they really took advantage of that. However, I was later told I would be given a refund of the $25 discount I was promised. It's been three months and I just got a check for $7.58. Seriously, avoid going here. read more