Good: facility appears secure, convenient location Bad: We are a non-profit and they raised our rates 300% in 3 years. I talked to them about it and their 'solution' was to go through the hassle of moving to a unit literally next door and open a new account. The 'manager' was pretty rude and acknowledged that the Public Storage business model is just to constantly keep raising the rates - assuming that the renter will not go through the effort of moving. TERIBBLE CUSTOMER SERVICE! No one ever answers the phone or is in the office. The handle on the unit was broken from the beginning, garage door had to be propped up to stay open, everything inside must be covered or will be completely filthy. Needless to say - we moved to a locally owned facility who has agreed to lock in our rate. read more

Be warned your items will be covered in a huge layer of dirt, they raise the prices $30 every few months and they also will charge you for the entire month if you move out early. I absolutely do not recommend this site. read more

The service was excellent the Lady was very knowledgeable of everything key that was needed to no the place is clean very net you can tell they were about there business on cleanses so if you need a storage unit this is the place have blessed one read more

I have been renting a unit in Apple Valley, Minnesota since April while I was packing and moving. I emptied out my storage unit today and it has been almost impossible to find anyone in the office during office hours. I want to return my lock and keys and get my deposit back but I can't get a real person on the phone or find one in the office. This is very poor service. The unit worked fine for me but the facility is very run down and I had my door drop on me more than once. I'm glad I didn't need it for longer - hopefully, now that the unit is empty I can get my reservation cancelled. read more

Didn't do a good job maintaining the area in winter. Like another reviewer, my unit was frozen shut at various times. What are we paying for if not maintenance of the facility? They also increased our rent within 5 months, which makes it even more frustrating that this maintenance didn't occur. Only reason I'm not rating 1-star is because at the very basic level they did, indeed, provide us with a storage unit. read more

We will never be using this storage place again . Since renting out our storage unit since January there has been 3 different managers . That is evident right there that they can't even keep their employees around . Our storage unit hand a broken handle prior to even being rented to us . I dropped my key off to the storage unit once to get the handle fixed at the manager site's request only to be told it can't be fixed during the winter time . I was then called back several months later to be asked to drop my key off for the 2nd time to have the handle fixed to our storage unit by this time we only had about a month to go so what was really the point . The employees from public storage will sell you on their app and how awesome it is . It has the ability to set up automatic payments as well as unlock the gate when pulling up to enter the facility. It has a place that you can send messages to public storage but it conveniently does not go directly to the storage facility that you are renting from and more then likely you will have see a response at least I didn't . For example sending them a message through the app saying this is my 1 month vacate notice , never received a response back . So in person I told on the site manager . When you call public storage and want to speak the on site manager half the time one answers and also if you leave a message more than likely you won't receive a call back unless you leave multiple messages and wait a couple of weeks . 2 months prior to your debit or Visa card expiring public storage will not take payment from it . They don't notify you either . How does one find if you just randomly happen to go on your app . Also on your last month of renting from public storage you will be expected to pay full rent . Through all this mess guess what our compensation was ? A whopping $25! Nope never again not worth your time nor trouble . read more

Stacey and Tim were extremely honest with me and very helpful. Since Stacey is the one that helped me onsite, she respected my safe distance and had the iPad sanitized for my signing response to the new storage space. read more

6/2/22 I rented a 10x10 unit at the Apple Valley public storage and needed assistance after a long frustrating move. Alice was extremity nice and genuinely wanted to help. She was not bothered with going to my storge unit to assist me twice with the lock. Alice made a bad day for me fun with her great customer service! Alice you rock!!!! read more

Tried to move out, but there is 8 inches of ice on the door, so it will not open. When I talked to the office, they pointed to their ice chipper, and told me to chip it away myself. 1. Shouldn't public storage maintain their grounds? Isnt this covered by my momthly rent? 2. What happens when someone breaks their neck on the sheets of ice in front of the units? Terrible service. Will never do business with this company again. It cost me over $400 because I had to reschedule my movers, and now I need to take time off of work as well. Way to ruin the experience of moving into my new home. read more

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Alice was very helpful and kind during my first visit to this location to check out a new storage unit. The office was set up well to manage customers even amid the Covid-19 crisis. The unit was clean enough to be able to start moving in and I felt my belongings would be left in good care, protected from the elements. Being able to rent month-to-month and set up auto-pay helps make the temporary storage solution a win for me. Like other places, you have to purchase a $20 lock that you'll never use again which is annoying but just part of their whole deal, I guess, and they don't price match other locations. So far, I'd recommend them to anyone based on good customer service and the convenient location. read more

I have used this storage facility twice now. I was disappointed the first time the price was much higher on site vs the online pricing. I did online this time, I have to say I loved the self service and how the lock was in my unit. I didn't even have to check in at the office, which saved me a lot of time. The office staff was always friendly. I would recommend it but do the online pricing! read more

Not a fan. The pricing is one big "gotcha game". The online price when you sign up is obviously lower than in-person, but when I got there and finalized everything for a 10x10, the price was higher on the contract than online. When I asked at the time, they said it would show the discount on my actual bill. This didn't happen. What was supposed to be $54.99 (I even had the offer online saved), they said they "weren't aware of any offer, but that my contract said $81"....so that's what they go by. Then, only 3 months after moving my stuff there, I received an email notice that my rental fee was increasing to $108! I called to argue, but was again promptly directed to the contract (Section 2.2) which states they can change the terms of your contract (rent, fees, anything) with just a 30-day notice. Which means they can just send you an email the day after you rent their unit and let you know they're raising your price to whatever they want. The lady working there was nice, but the company's billing practices are nothing short of a scam. Don't believe their low online prices....they're just to get you in the door so they can skyrocket your bill. read more

Rachael was great! She help me figure which storage room I would need for my things and the bonus was she help me receive a good price on the unit that I'm renting. She was very friendly open and honest, I would definitely recommend friends and family. read more

Best experience with a storage facility I've ever had. Great customer service!! I picked this place based off of reviews and it didn't disappoint. Thank you for everything! read more

Wow what a wonderful surprise. Clean storage units. Not always find that in these type of units. Office staff was also very helpful when renting the unit. Access through the locked gate is easy to do. Very clear directions right on the unit telling you how to open the gate. The staff made it so easy to sign up and set up an auto pay. Great short term or even long term rental. If you need to rent a storage are in the Apple Valley, MN area I'd recommend looking into these. read more

My family needed a short term storage solution for a relocation out of state. This location provided everything we needed with no hassle. The office rep Stacey was a wealth of good information and tips on how to maximize our storage unit space. She always had a smile and warm welcome waiting for us when we met. Great place run by great people. Two thumbs up. read more

This is my third unit rental from Stacy at Public Storage! Honestly if it weren't for her, I could find multiple storage units closer to home, but I trust Stacy to keep me informed about the property, security features, and anything else to give me me peace of mind knowing my keepsakes are safe with her! The units and property are always clean, and I love having moving supplies readily available - it's a one-stop shop! Public Storage and I are lucky to have Stacy! read more

Moving is never easy, but having a convenient, helpful place to store my belongings helped. Stacy was really great to work with. She treted me like I was part of her family. I rented two lockers for roughly 2 months during a move. The location was perfect and the storage size fit my needs perfectly. read more

Great Service. I recommend this location every one is friendly and I would alway rent at this location again. I want to thank Stacey. Friendly location. read more

I have rented a unit for over a year and a half. Stacy is very helpful when I need to changes things. I wish though, once in awhile we would get a payment holiday. That would be very helpful read more